Solved Microsoft Tech Scam---07/08/15---Step Son Allowed Access

[bmanley]

Step son received phone call from a scam artist and he thought he was helping me out (son did that is). Gave remote access to computer, it appears they used ammy, or at least that is what I can see. I don't really know what they did because I was not at home at the time. I researched the scam and performed the suggested actions (malware bytes, junkware, adware, emsisoft, hitman pro). I noticed that the system was sluggish before this, ran the programs and it seems to be better, but I am concerned there is a key logger or something else hiding out there I can't find.

I backed up my computer, made recovery disk, and will back up again. I plan on upgrading to windows 10, when it is released, and would like to wipe the hard drive, but I don't know if I will be allowed to before hand. If anyone can check out my files and see if I am missing something, or offer further suggestions, I would greatly appreciate it.

This is been a lesson for me and plan on taking better precautionary steps to avoid this madness next time. Thank you in advance.

 

[TwinHeadedEagle]

Hello,


Your PC seems clean. Do you experience any issue or you just wanted to check your PC?

 

[bmanley]

Thank you for the response. I am not experiencing issues that I can tell so far, now that I ran all the suggestions. I did notice before when I checked my task manager, that the cpu was maxing out at 100% and very little was running. Post cleanup, it longer does that when I check.

This was another check to make sure I haven't missed something.I am probably just being paranoid, but having never experienced this before, I wanted to pursue all methods before declaring it clean.