Operating System
Windows 7
Infection date and initial symptoms
Unsure of exact infection date, however symptoms first started arising on 12/31/2014. During the evening., approaching Upon rebooting, and opening Task Manager I was met with approx. 6 dllhost.exe processes (2-3 marked *32) among with multiple instances of other processes of which I have never seen before. These processes would have my CPU locked at 100%, my memory hovering around 75%-90%, and would cause powershell to continuously stop responding.
Current issues and symptoms
Currently still dealing with multiple instances of dllhost.exe, among a few of the previous other processes hogging CPU power. A new process has also appeared recently that is taking up a good chunk of CPU power (~20%) called cmmon32.exe *32 Malwarebytes is also almost constantly blocking outbound pings from malicious websites, with the process listed as being located in C:\Windows\sysWOW64\dllhost.exe 98% of the time.
Steps taken in order to remove the infection
Avast Boot-Time and Full System scans, Malwarebytes AM scan, Kapersky TDSSKiller scan, and an FRST Scan.

arcanine480

New Member
Howdy! I believe I've been having trouble with some Malware. I've been trying to solve the problem myself over the past few days (which has included doing some browsing of this site and use of tools recommended), but unfortunately I've had no luck. So I decided to hop on to see if you all might be able to lend me a hand! As mentioned above, I've used a few tools so far to try and either locate or fix the problems I've been having. So far TDSSKiller and Avast have proved fruitless with nothing found during scans. Malwarebytes has been useful for alerting me to outgoing pings, but again, Scans have proved ineffective.

Also as I've mentioned above, I've seen several new processes (some with multiple instances running) pop up since the initial lock up on New Year's eve. These processes include: logagent.exe *32 (never more than 1 instance), dvdupgrd.exe *32 (several), dpnsvr.exe (several), and wiaacmgr.exe. I'm not sure if any of these appearing should actually be cause for alarm, but since they've only appeared after I began having troubles I figured it might be best to mention them.

Any help would be appreciated, and thanks in advance!
 

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TwinHeadedEagle

Removal Expert
Verified
Staff member
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




Download
Malwarebytes Anti-Rootkit to your desktop.
  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and paste the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"




Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Expected :)

Let's perform one more fix. Tell me is everything fine after?


Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

TwinHeadedEagle

Removal Expert
Verified
Staff member
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


Recommended reading:
MUST READ - security tips:

MUST READ - general maintenance:


The Importance of Software Updating:

In order to stay protected it is
very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.




Recommended additional software:
TFC - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
Adblock - to surf the web without annoying ads!



Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​




Stay safe,
TwinHeadedEagle :)