Need help to remove PUM.dns Trojan in Windows 8.1 with Firefox browser.Please make it simple.

[TiredTrying]

Problem is one of my computer's has the PUM.dns Trojan or whatever you call the dam thing.Have Windows 8.1 running FireFox browser with latest update.Have already tried reseting and updating Firefox browser numerous times. Tried to Login on AOL Mail's web site when noticed connection symbol went from secure to "nonsecure" on browser indicator. Ran Rouge Killer scan and it found PUM.dns trojan. Please help.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.




Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[TiredTrying]

Hello Twin Headed Eagle,

My name is Tanya and my husband Bill reported my problem with PUM.dns. Attached are the logs from Farbar. Thank you in advance for your help.

Tanya

 

[TwinHeadedEagle]

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyclsid;
  emptyalltemp;
  ipconfig /flushdns >>"%temp%\log.txt";b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Upload it in your next reply.

 

[TiredTrying]

Hello,

Attached is the Zoek scan. Thank you very much for your help.

Tanya

 

[TiredTrying]

Hello Twin Headed Eagle,

I cannot get a secure connection to this site. The lock is covered by an orange triangle with an ! in the middle. I can use google and Facebook securely but not this site. Just FYI. Thank you very much and have a great day!

Tanya

 

[TwinHeadedEagle]

How is your PC behaving now?

 

[TiredTrying]

How is your PC behaving now?

Sadly, it's not letting me make secure connections with redirects for aol mail and even malwaretips.com - see attached screen shots. Thanks for any light you could shine. Have a great day.

 

[TwinHeadedEagle]

Is it happening only within Firefox?

 

[TiredTrying]

No, it's happening with IE 11 also.

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[TiredTrying]

Hello TwinHeadedEagle,

Attached are the scans you requested. Thank you very much for your help.

Tanya

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[TiredTrying]

Hello!

Here's the fixlog scan. Thank you very much for your help!

Tanya

 

[TwinHeadedEagle]

How is your PC behaving now?

 

[TiredTrying]

Hi,

I still can't get secure connections to this site or aol mail. I'll run Rogue Killer and upload the results without fixing the errors. Thanks very much.

Tanya

 

[TwinHeadedEagle]

I don't know how is Rogue Killer going to help you. Is it happening in all browsers? You say that you have problems only with this website?

 

[TiredTrying]

Good morning...here's the scan from Rogue Killer. I did not do any fixes, just a scan for you. Thank you and have a great day!

Tanya

 

[TiredTrying]

Hi again,

I cannot get a secure connection to malwaretips.com. I use aol webmail. When I try to log in to the correct url - mail.aol.com - I am redirected to nonsecure/spoof aol log in sites. I cannot get IE to run on my computer so I don't know if that is infected also. Thank you sir. Have a nice Sunday.

Tanya

 

[TwinHeadedEagle]

What happens when you try to run IE?

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
• In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
• Click the Scan tab, choose Threat Scan is checked and click Start Scan.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.