Hello and thanks for taking the time to read this.
I have a Windows 7 OS on a computer I assembled from parts online to play games. It has rarely had problems, but can't boot into Safe Mode (whenever I try, it gets to the startup screen and then resets).
Yesterday morning (11/4/2016), when I started up my computer, Windows Defender Alert told me about "Potentially harmful software detected." When I clicked to review, I saw 2-3x copies of "BrowserModifier:Win32/Suptab!blnk". I took the following steps:
1. Windows Defender had "Disinfect" selected, and I just hit "Apply Actions" to run the disinfect.
2. That didn't work - a few seconds later, "Potentially harmful software detected" showed up again, and it was the same 2 copies of "BrowserModifier:Win32/Suptab!blnk". So then I hit the "Clean System" button.
3. That didn't stop the warning from coming back either. I thought I should try to enable safe mode again, so I followed the steps in the MalwareTips guide "Can’t boot into Safe Mode! – Virus Removal Guide". (Option 1) That included running:
-Combofix
-RogueKiller
-Malwarebytes Anti-Malware
-HitmanPro
-ESETSirefefCleaner.exe (Service Repair no longer exists)
-AdwCleaner
4. I couldn't enable safe mode. So then I followed the steps in the MalwareTips guide "Remove BrowserModifier:Win32/SupTab (Virus Removal Guide)". That included running:
-AdwCleaner
-Malwarebytes Anti-Malware
-HitmanPro
-Zemana AntiMalware
I haven't yet done the last step of the guide, "5. Reset your browser to default settings", because I really don't want to do that to my browser (I like the settings I have much more than the defaults), and because it's not clear to me how that can help when the first 4 scans/steps didn't even find anything.
5. None of the scans in the previous step found any malware or pup, so I ran Malwarebytes Anti-Rootkit (which found nothing), and its fixdamage plugin.
6. In Windows Defender, I selected "Quarantine" and I hit "Apply Actions"
So far, nothing has worked. Every few seconds, Windows Defender Alert pops up with "Potentially harmful software detected." When I click to review, I still see the same 2-3x copies of "BrowserModifier:Win32/Suptab!blnk".
Can anyone help?
On a side note, in the instructions for making this post, it says "To make the malware removal process faster and easier, we need the AdwCleaner, FRST and aswMBR scan logs. These reports will provide useful information regarding the state of your computer, and the infected files on your machine. You can find the instructions and download links for these tools on this page: https://malwaretips.com/threads/malware-removal-assistance-how-to-get-help.20334/". However, "aswMBR scan log" isn't there. I don't know what that is, so I didn't include that log.
I have a Windows 7 OS on a computer I assembled from parts online to play games. It has rarely had problems, but can't boot into Safe Mode (whenever I try, it gets to the startup screen and then resets).
Yesterday morning (11/4/2016), when I started up my computer, Windows Defender Alert told me about "Potentially harmful software detected." When I clicked to review, I saw 2-3x copies of "BrowserModifier:Win32/Suptab!blnk". I took the following steps:
1. Windows Defender had "Disinfect" selected, and I just hit "Apply Actions" to run the disinfect.
2. That didn't work - a few seconds later, "Potentially harmful software detected" showed up again, and it was the same 2 copies of "BrowserModifier:Win32/Suptab!blnk". So then I hit the "Clean System" button.
3. That didn't stop the warning from coming back either. I thought I should try to enable safe mode again, so I followed the steps in the MalwareTips guide "Can’t boot into Safe Mode! – Virus Removal Guide". (Option 1) That included running:
-Combofix
-RogueKiller
-Malwarebytes Anti-Malware
-HitmanPro
-ESETSirefefCleaner.exe (Service Repair no longer exists)
-AdwCleaner
4. I couldn't enable safe mode. So then I followed the steps in the MalwareTips guide "Remove BrowserModifier:Win32/SupTab (Virus Removal Guide)". That included running:
-AdwCleaner
-Malwarebytes Anti-Malware
-HitmanPro
-Zemana AntiMalware
I haven't yet done the last step of the guide, "5. Reset your browser to default settings", because I really don't want to do that to my browser (I like the settings I have much more than the defaults), and because it's not clear to me how that can help when the first 4 scans/steps didn't even find anything.
5. None of the scans in the previous step found any malware or pup, so I ran Malwarebytes Anti-Rootkit (which found nothing), and its fixdamage plugin.
6. In Windows Defender, I selected "Quarantine" and I hit "Apply Actions"
So far, nothing has worked. Every few seconds, Windows Defender Alert pops up with "Potentially harmful software detected." When I click to review, I still see the same 2-3x copies of "BrowserModifier:Win32/Suptab!blnk".
Can anyone help?
On a side note, in the instructions for making this post, it says "To make the malware removal process faster and easier, we need the AdwCleaner, FRST and aswMBR scan logs. These reports will provide useful information regarding the state of your computer, and the infected files on your machine. You can find the instructions and download links for these tools on this page: https://malwaretips.com/threads/malware-removal-assistance-how-to-get-help.20334/". However, "aswMBR scan log" isn't there. I don't know what that is, so I didn't include that log.