need help with C:\Programdata\microsoft\network\dsq\network\sysnetwk.exe

[Mahi908]

Hi, I have run the scan and uploaded the logs as requested and also saw a similar post posted by an user with similar problems, I am scared to proceed with that, because I don't know the root cause for my system issues

 

[TwinHeadedEagle]

Hello,


Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[Mahi908]

I will do that. Since our timezones are mismatch in. Forgive me for the delay

 

[Mahi908]

Hi, I have done the scanning using Zemana, and from avast I got a pop up stating that it detected some Malware and do a boot time scan to which I clicked yes, and I got some options to delete few files, and I deleted it, does that mean the thret is gone ? I am attaching the Zemana report with this reply

 

[TwinHeadedEagle]

How is your computer behaving now?

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[Mahi908]

from where should I download Farbar Recovery Scan Tool

 

[Mahi908]

attaching the reports. I am extremely sorry for the delay, was out of station for awhile

 

[Mahi908]

I was able to uninstall avast successfully, could you suggest an anti virus program ? and how can I make sure this issue wont happen again?

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner