need help with C:\Programdata\microsoft\network\dsq\network\sysnetwk.exe

Mahi908

New Member
Thread author
Apr 8, 2017
6
Hi, I have run the scan and uploaded the logs as requested and also saw a similar post posted by an user with similar problems, I am scared to proceed with that, because I don't know the root cause for my system issues
 

Attachments

  • Addition.txt
    29.6 KB · Views: 3
  • FRST.txt
    133.9 KB · Views: 3

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,


Please download Zemana AntiMalware and save it to your Desktop.
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.
  • Open Zemana AntiMalware again.
  • Click on
    4zu6vb.jpg
    icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • The only left thing is to attach saved report in your next message.
 

Mahi908

New Member
Thread author
Apr 8, 2017
6
Hi, I have done the scanning using Zemana, and from avast I got a pop up stating that it detected some Malware and do a boot time scan to which I clicked yes, and I got some options to delete few files, and I deleted it, does that mean the thret is gone ? I am attaching the Zemana report with this reply
 

Attachments

  • 2017.04.10-08.40.02-i0-t92-d20.txt
    9.4 KB · Views: 5

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
How is your computer behaving now?


FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.

    2873ryc.png

  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

Mahi908

New Member
Thread author
Apr 8, 2017
6
attaching the reports. I am extremely sorry for the delay, was out of station for awhile
 

Attachments

  • Addition 04262017.txt
    26.1 KB · Views: 1
  • FRST 04262017.txt
    29.5 KB · Views: 1

Mahi908

New Member
Thread author
Apr 8, 2017
6
I was able to uninstall avast successfully, could you suggest an anti virus program ? and how can I make sure this issue wont happen again?
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.



adwcleaner_new.png
Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.
  • Right-click on
    adwcleaner_new.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now.
  • After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
 

Attachments

  • fixlist.txt
    7.3 KB · Views: 2

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