Solved Need help with removing malware and possible virus.

[QuestionZ2]

I was trying to get a 3DS emulator to work and clicked the links in description of this video which caused all this. A setup file was downloaded and when I ran it, the symptoms started. This was the video: youtu.be/vA1tfRY_m-M
I've attached the two reports. Please help me asap. Thanks!

 

[TwinHeadedEagle]

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam.
• Click the Settings tab, in the left panel choose Protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Start Scan.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the Reports tab.
• Double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.



Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

 

[QuestionZ2]

So I have to do one of them or all three? And I can't use the zemana anti malware without having to buy it because its trial period is expired for my laptop.

 

[TwinHeadedEagle]

You can use all three software. They are all free.

 

[QuestionZ2]

Thanks for your help. I used malwarebytes and it seems my laptop has been cleaned. I'm attaching the report here and will reply again if I encounter anything.
About the quarantined items, should I delete them or just leave them be? I'm more inclined towards deleting them. And if I should pay for an antivirus/antimalware, which one should I go for? Both zemana and malwarebytes worked for me but they come with a limited trial period and arent freeware like avast.

 

[TwinHeadedEagle]

Please run other two programs just in case something is still out there

 

[QuestionZ2]

Running the scan for the last one right now, will post report when I wake up. Can't do zemana because I've used it once before and now the trial license has expired.

 

[QuestionZ2]

That finished much faster than expected. Here are the log files from AdwCleaner. Again, thanks a lot for your help!

 

[TwinHeadedEagle]

How is your computer behaving now?

 

[QuestionZ2]

Been using it for quite a while now and everything seems to be normal. There are occasional websites and pop ups blocked by malwarebytes but there has been nothing out of the ordinary.

 

[QuestionZ2]

Okay this has happened twice. The laptop just crashed to blue screen with error message: driver_irql_not_less_or_equal

It has never happened before and could be the doing of that virus or malware. Please help.

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[QuestionZ2]

Sorry for the delayed reply, here are the reports.

 

[TwinHeadedEagle]

Can you open these in notepad and show me the content?

Startup: C:\Users\QuestionZ2\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\armsvcwn.vbs [2017-08-06] ()
Startup: C:\Users\QuestionZ2\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\armsvcws.vbs [2017-08-06] ()

 

[QuestionZ2]

Thing 1 has this:
Dim objShell
Set objShell = WScript.CreateObject( "WScript.Shell" )
objShell.Run """cmd.exe"" /C ""C:\Users\QuestionZ2\AppData\Roaming\armsvc store files\armsvc.exe""", 0, true
Set objShell = Nothing


Thing 2 has:
Dim objShell
Set objShell = WScript.CreateObject( "WScript.Shell" )
objShell.Run """cmd.exe"" /C ""C:\Users\QuestionZ2\AppData\Roaming\armsvc local files\armsvc.exe""", 0, true
Set objShell = Nothing

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[QuestionZ2]

Done and here is the log.

 

[TwinHeadedEagle]

How is the situation now?

 

[QuestionZ2]

PC is looking really good. Hadn't crashed since the last time I posted and yesterday I applied the fix and still no crashes. Got about 8 GB space freed on my HDD too. Thanks for all the help, man! You're the best.