I own 2 business. One Computer based consulting and secure off-site backup.
Years ago I had a customer, that we agreed to part ways. In the consulting side. They kept backing up. Then they stopped paying for back up service.
Honestly, it hardly costs me anything to keep them backing up. I left them active, because I figured eventually something would happen..
4 years later, the current computer tech calls, and asks if we have a good backup for this customer. I check, yep, back up is valid and update. Tech wants a copy. I explain, the customer owes ~4yrs in past due. ~$4600 or so.
Customer is disputing the past owed. They want the backups, for fee.
I have discovered they got hit by a crypto type ransom ware. They lost everything... well, not really as I have a valid current backup.
Should I just give them the data? Or should I tell em to pay?
It is a medical office, money is not a problem for them.
Years ago I had a customer, that we agreed to part ways. In the consulting side. They kept backing up. Then they stopped paying for back up service.
Honestly, it hardly costs me anything to keep them backing up. I left them active, because I figured eventually something would happen..
4 years later, the current computer tech calls, and asks if we have a good backup for this customer. I check, yep, back up is valid and update. Tech wants a copy. I explain, the customer owes ~4yrs in past due. ~$4600 or so.
Customer is disputing the past owed. They want the backups, for fee.
I have discovered they got hit by a crypto type ransom ware. They lost everything... well, not really as I have a valid current backup.
Should I just give them the data? Or should I tell em to pay?
It is a medical office, money is not a problem for them.
