Solved PANTECH PURSUIT Touch Screen Not Working

[Gnosis]

I have a Pantech Pursuit that is less than 2 years old, and the touch screen stopped working just after I lost audio and transmit ability during a call. Right before the call went haywire, he was saying he was hearing "chatter", and then neither one of us could hear each other, but the call was still connected, so that too was part of the touch screen failure.

I talked to AT&T and they wanted to do a master reset, but I have no touch screen capability to do so. Everything else works except the touch screen. Anybody know how to do a "hard reset" which would allow me to use a combination of button depressions, or keypad combinations, rather than a helpless attempt to utilize the dead touch screen?

My biggest dilemma is that I have two brand new contacts and I have no way to retrieve their number to see if they called, or to simply go into CONTACTS and pull their numbers out. I want to put my SIM card in an IPhone to retrieve my newest contacts before I try anything risky, or go to the store and let some noob lose them for me. Any ideas if IPhones that also utilize AT&T will accept my SIM card for data retrieval??

 

[WinAndLinuxTutorials]

I can't understand, can you see what's on the screen but you can't use it?

 

[Gnosis]

I can't understand, can you see what's on the screen but you can't use i

t?

Exactly. Everything else is 100% normal, e.g.; I can see the screen just fine. I can adjust volume, use the keyboard, and lock and unlock the phone with buttons, but the touch screen is dead.

 

[WinAndLinuxTutorials]

This is one of the first few times I hear about Pantech, looks to be South Korean according to Wikipedia.

I have found a method to factory reset your phone (using the hardware buttons), but you will surely have data that you need to backup like contacts and all those things. Does Pantech has a program to backup all your data to PC?

Here is how to factory reset it: http://forum.radioshack.wdsserve.com/t5/AT-T-Discussion/Pantech-Burst-No-factory-reset-through-hardware-Updated-there-is/m-p/18720#M1902

Factory resetting takes with my Galaxy Tab around 4 minutes. I think yours will take shorter according to the specs I have seen.

Note that AMOLED Screens display quality degrade after few years, they have fewer lifespan, dont get confused with the touch response.

 

[Gnosis]

I would not work.

 

[WinAndLinuxTutorials]

LOL! I read the phone's name as Pantech Burst. :lol: I will look again later and see how can we solve the problem. Sorry for the reading mistake.

Edit: I can only see Pursuit II, is this yours?
I dont get your comment, can you please give more details?

 

[Gnosis]

It is a Pantech Pursuit I, I.E. a P9020.

I have heard that I can access my contacts when I put my old SIM card in the new phone. That is my primary concern, that and whether the replacement P6020 will be a total hunk of junk or not.

I went to AT&T and ordered a new phone, and we found out that whether we use a data cable and Pantech's site or not, a hard reset is not possible on that particular model unless the touch screen is working, or at least the "call" and "end call" buttons.

It always seems like the first model of a phone is so much better than their piece-of-junk successors. The idiots at Pantech narrowed a perfectly fine keyboard that existed on the 9020. If I don't like the 6020, I am going for LG's comparable texting specialist phone for only 30 dollars more.

 

[Gnosis]

Come to find out, my SIM card is slowly failing and when my battery gets low my touch screen stops working as a result. Before that particular symptom, I would drop calls as soon as the battery gets that low (two bars).

I figured it out when I put my old, activated SIM in a new phone and dropped calls were 3 for 3. I also noticed that the speaker was faint, which is similar to what happened when my touch screen first failed which is; the call did not drop but the everything on and around touch screen stopped working (and I could not be heard, nor hear). The keyboard and side buttons were unaffected.

 

[Gnosis]

I thought it was the SIM, but at this juncture it appears to be firmware; the physical keyboard is not working now, and one of the side buttons is inconsistent.

I don't surf much with it. I rarely go to Amazon and Intellicast, and that is it. That said, maybe a Java exploit has allowed 2nd party control. It will work for a few hours, or a day, and then freeze for a day. It has been mostly the touchscreen that stops working.