- Dec 19, 2023
- 3
I am reaching out to seek your expert advice and guidance concerning some critical problems I have been facing with my computer and devices.
Following the guidelines provided in the forum rules, I meticulously adhered to the malware removal guide for Windows. Despite my best efforts, I have encountered persistent issues, and, regrettably, the situation has worsened during the process. I am detailing the symptoms below:
1. Unforeseen Edge Browser Closures:
While running anti-malware software, my Edge browser windows were closing unexpectedly.
2. Suspicious File Activity:
A suspicious file, bearing the same name as the Rkill software but with a four-digit appended number (iExplore[xxxx].exe), was created and deleted automatically in the Downloads folder, alongside the Rkill executables.
3. 429 Errors and URL Requests:
I experienced 429 errors (indicating excessive requests) while attempting to access certain URLs in both Edge and Firefox.
4. Graphics Card and Display Issues:
My graphics card was disabled, leading to distorted screen resolution.
5. Mobile Device Affliction (I know this is not a topic for this community, but I think it is relevant):
My mobile devices (phone and tablet) also exhibited issues, including connectivity problems, random app openings and closings, unexpected browser window appearances, file disappearances, and UI glitches.
6. Streaming App Dysfunction:
A streaming app used for downloading content for offline viewing malfunctioned, claiming I had reached the download limit despite having nothing downloaded. Additionally, the app exhibited erratic behavior, such as movies skipping to different parts during playback. The browser version of this app presented issues as well, with prolonged video loading times and multiple crashes.
7. Suspicious Advertising and Social Media Content: Additionally, I have observed suspicious advertising and social media content on my devices, raising concerns about potential security breaches.
8. Ineffectiveness of Security Tools: I have attempted to mitigate the issue by running Sophos Home Premium security tools (web filtering, malicious traffic detection, etc.) and utilizing Proton VPN. Unfortunately, these measures have proven ineffective in blocking these malicious activities.
These alarming signs of malicious activity have left me deeply concerned, and I suspect they may be interconnected. Despite employing various scanning tools, I have been unable to identify or resolve the root cause of these issues.
I seek your assistance in finding a comprehensive solution to this problem. Your time and attention to this matter are greatly appreciated. Please provide any insights or recommendations you may have.
Thank you for your prompt assistance.
Best regards.
Following the guidelines provided in the forum rules, I meticulously adhered to the malware removal guide for Windows. Despite my best efforts, I have encountered persistent issues, and, regrettably, the situation has worsened during the process. I am detailing the symptoms below:
1. Unforeseen Edge Browser Closures:
While running anti-malware software, my Edge browser windows were closing unexpectedly.
2. Suspicious File Activity:
A suspicious file, bearing the same name as the Rkill software but with a four-digit appended number (iExplore[xxxx].exe), was created and deleted automatically in the Downloads folder, alongside the Rkill executables.
3. 429 Errors and URL Requests:
I experienced 429 errors (indicating excessive requests) while attempting to access certain URLs in both Edge and Firefox.
4. Graphics Card and Display Issues:
My graphics card was disabled, leading to distorted screen resolution.
5. Mobile Device Affliction (I know this is not a topic for this community, but I think it is relevant):
My mobile devices (phone and tablet) also exhibited issues, including connectivity problems, random app openings and closings, unexpected browser window appearances, file disappearances, and UI glitches.
6. Streaming App Dysfunction:
A streaming app used for downloading content for offline viewing malfunctioned, claiming I had reached the download limit despite having nothing downloaded. Additionally, the app exhibited erratic behavior, such as movies skipping to different parts during playback. The browser version of this app presented issues as well, with prolonged video loading times and multiple crashes.
7. Suspicious Advertising and Social Media Content: Additionally, I have observed suspicious advertising and social media content on my devices, raising concerns about potential security breaches.
8. Ineffectiveness of Security Tools: I have attempted to mitigate the issue by running Sophos Home Premium security tools (web filtering, malicious traffic detection, etc.) and utilizing Proton VPN. Unfortunately, these measures have proven ineffective in blocking these malicious activities.
These alarming signs of malicious activity have left me deeply concerned, and I suspect they may be interconnected. Despite employing various scanning tools, I have been unable to identify or resolve the root cause of these issues.
I seek your assistance in finding a comprehensive solution to this problem. Your time and attention to this matter are greatly appreciated. Please provide any insights or recommendations you may have.
Thank you for your prompt assistance.
Best regards.
