Solved Please help remove Priceless.

[Robin Jayne]

Please help me remove Pricelss. I have tried everything. I attached FRST logs, and here is the log from Zoek.


Zoek.exe v5.0.0.0 Updated 09-January-2015
Tool run by Sugarbaby on Sun 01/11/2015 at 14:10:00.99.
Microsoft Windows 7 Professional 6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Sugarbaby\Downloads\zoek.exe [Scan all users] [Script inserted]

===== Runcheck 14:10:26.76 =====

--- Create Environment Variables 14:10:28.14
--- Create System Restore Point 14:10:40.23
--- Checking Input 14:11:24.77
--- AU AppData Check 14:11:58.23
--- Remove From Windows Installer 14:12:03.68
--- Empty Folders Check 14:13:45.69
--- Registry HKLM Software Check 14:13:45.77
--- Quick Launch Shortcut Check 14:14:21.01
--- IE Startpage Check 14:14:27.24
--- Program Files DB Check 14:15:06.80
--- C:\Users\Default\AppData\Roaming DB Check 14:15:43.33
--- C:\Users\Default User\AppData\Roaming DB Check 14:15:43.33
--- C:\Users\Sugarbaby\AppData\Roaming DB Check 14:15:43.33
--- C:\Windows\SysNative\config\systemprofile\AppData\Roaming DB Check 14:15:43.33
--- C:\Windows\sysWoW64\config\systemprofile\AppData\Roaming DB Check 14:15:43.33
--- C:\Windows\serviceprofiles\networkservice\AppData\Roaming DB Check 14:15:43.33
--- C:\Windows\serviceprofiles\Localservice\AppData\Roaming DB Check 14:15:43.33
--- C:\Users\Sugarbaby DB Check 14:17:27.31
--- C:\PROGRA~3 DB Check 14:17:42.39
--- C:\Users\Administrator\AppData\Local DB Check 14:17:48.09
--- C:\Users\Default\AppData\Local DB Check 14:17:48.09
--- C:\Users\Default User\AppData\Local DB Check 14:17:48.09
--- C:\Users\Guest\AppData\Local DB Check 14:17:48.09
--- C:\Users\HomeGroupUser$\AppData\Local DB Check 14:17:48.09
--- C:\Users\Sugarbaby\AppData\Local DB Check 14:17:48.09
--- C:\Windows\SysNative\config\systemprofile\AppData\Local DB Check 14:17:48.09
--- C:\Windows\sysWoW64\config\systemprofile\AppData\Local DB Check 14:17:48.09
--- C:\Windows\serviceprofiles\networkservice\AppData\Local DB Check 14:17:48.09
--- C:\Windows\serviceprofiles\Localservice\AppData\Local DB Check 14:17:48.09
--- C:\ProgramData\Microsoft\Windows\Start Menu\Programs DB Check 14:19:31.68
--- C:\Users\Sugarbaby\AppData\Roaming\Microsoft\Windows\Start Menu\Programs DB Check 14:19:39.18
--- Tasks DB Check 14:19:44.10
--- Downloads DB Check 14:19:47.16
--- C:\Users\Sugarbaby\AppData\LocalLow DB Check 14:19:51.27
--- C:\Windows\SysNative\config\systemprofile\AppData\LocalLow DB Check 14:19:51.27
--- C:\Windows\sysWoW64\config\systemprofile\AppData\LocalLow DB Check 14:19:51.27
--- C:\Windows\serviceprofiles\networkservice\AppData\LocalLow DB Check 14:19:51.27
--- C:\Windows\serviceprofiles\Localservice\AppData\LocalLow DB Check 14:19:51.27
--- Tasks2 DB Check 14:20:33.43
--- Documents DB Check 14:20:56.34
--- C:\Users\SUGARB~1\AppData\Roaming\Thunderbird\Profiles\26pklc8r.default DB Check 14:21:03.03
--- C:\Users\Public\Desktop DB Check 14:21:05.18
--- C:\Users\Sugarbaby\Desktop DB Check 14:21:10.72
--- Services DB Check 14:21:18.68
--- FF prefs.js DB Check 14:21:49.25
--- Del by CLSID 14:22:26.67

 

[TwinHeadedEagle]

Hello,

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[Robin Jayne]

I am so sorry. I am having an issue with Zoek. It seems to be running consistently and not finishing as I am not getting a log file. I tried to reset it, but it says it is still running. How do I stop it and begin again?

 

[Robin Jayne]

This is all I have, and it is stalled now for hours and hours.


Zoek.exe v5.0.0.0 Updated 09-January-2015
Tool run by Sugarbaby on Sun 01/11/2015 at 14:10:00.99.
Microsoft Windows 7 Professional 6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Sugarbaby\Downloads\zoek.exe [Scan all users] [Script inserted]

===== Runcheck 14:10:26.76 =====

--- Create Environment Variables 14:10:28.14
--- Create System Restore Point 14:10:40.23
--- Checking Input 14:11:24.77
--- AU AppData Check 14:11:58.23
--- Remove From Windows Installer 14:12:03.68
--- Empty Folders Check 14:13:45.69
--- Registry HKLM Software Check 14:13:45.77
--- Quick Launch Shortcut Check 14:14:21.01
--- IE Startpage Check 14:14:27.24
--- Program Files DB Check 14:15:06.80
--- C:\Users\Default\AppData\Roaming DB Check 14:15:43.33
--- C:\Users\Default User\AppData\Roaming DB Check 14:15:43.33
--- C:\Users\Sugarbaby\AppData\Roaming DB Check 14:15:43.33
--- C:\Windows\SysNative\config\systemprofile\AppData\Roaming DB Check 14:15:43.33
--- C:\Windows\sysWoW64\config\systemprofile\AppData\Roaming DB Check 14:15:43.33
--- C:\Windows\serviceprofiles\networkservice\AppData\Roaming DB Check 14:15:43.33
--- C:\Windows\serviceprofiles\Localservice\AppData\Roaming DB Check 14:15:43.33
--- C:\Users\Sugarbaby DB Check 14:17:27.31
--- C:\PROGRA~3 DB Check 14:17:42.39
--- C:\Users\Administrator\AppData\Local DB Check 14:17:48.09
--- C:\Users\Default\AppData\Local DB Check 14:17:48.09
--- C:\Users\Default User\AppData\Local DB Check 14:17:48.09
--- C:\Users\Guest\AppData\Local DB Check 14:17:48.09
--- C:\Users\HomeGroupUser$\AppData\Local DB Check 14:17:48.09
--- C:\Users\Sugarbaby\AppData\Local DB Check 14:17:48.09
--- C:\Windows\SysNative\config\systemprofile\AppData\Local DB Check 14:17:48.09
--- C:\Windows\sysWoW64\config\systemprofile\AppData\Local DB Check 14:17:48.09
--- C:\Windows\serviceprofiles\networkservice\AppData\Local DB Check 14:17:48.09
--- C:\Windows\serviceprofiles\Localservice\AppData\Local DB Check 14:17:48.09
--- C:\ProgramData\Microsoft\Windows\Start Menu\Programs DB Check 14:19:31.68
--- C:\Users\Sugarbaby\AppData\Roaming\Microsoft\Windows\Start Menu\Programs DB Check 14:19:39.18
--- Tasks DB Check 14:19:44.10
--- Downloads DB Check 14:19:47.16
--- C:\Users\Sugarbaby\AppData\LocalLow DB Check 14:19:51.27
--- C:\Windows\SysNative\config\systemprofile\AppData\LocalLow DB Check 14:19:51.27
--- C:\Windows\sysWoW64\config\systemprofile\AppData\LocalLow DB Check 14:19:51.27
--- C:\Windows\serviceprofiles\networkservice\AppData\LocalLow DB Check 14:19:51.27
--- C:\Windows\serviceprofiles\Localservice\AppData\LocalLow DB Check 14:19:51.27
--- Tasks2 DB Check 14:20:33.43
--- Documents DB Check 14:20:56.34
--- C:\Users\SUGARB~1\AppData\Roaming\Thunderbird\Profiles\26pklc8r.default DB Check 14:21:03.03
--- C:\Users\Public\Desktop DB Check 14:21:05.18
--- C:\Users\Sugarbaby\Desktop DB Check 14:21:10.72
--- Services DB Check 14:21:18.68
--- FF prefs.js DB Check 14:21:49.25
--- Del by CLSID 14:22:26.67

 

[TwinHeadedEagle]

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait until the database is updated.
• Accept the Terms of use and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[Robin Jayne]

AdwCleaner results

 

[Robin Jayne]

FRST/ADDITION RESULTS

 

[Robin Jayne]

Thank you TwinHeadedEagle. The last two days the pest is evolving. Most pages insist on staying at the top and will not scroll down without effort, and unwanted pages are still popping up. Computer is slow. AdwCleaner looks thorough, I hope it works.

 

[TwinHeadedEagle]

Uninstall Safari Packages

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Robin Jayne]

Fixlog.txt

 

[TwinHeadedEagle]

Good. How is your PC behaving now?

 

[Robin Jayne]

It appears to be back to normal! A thousand thank yous TwinHeadedEagle. I will drop you a donation when my paycheck arrives. You are totally worth it. Have a great day, and if the pest resurfaces I'll be back.

 

[TwinHeadedEagle]

Thank you


Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle