Solved Please help us to end this nightmare!

[Manfred F. Buehler]

Hello malwaretips.com Community,

We tried every tip/tool/software on malwaretips.com to put a stop on the above-described issues with our laptop. Nothing is helping thus far.

Please come to our rescue and help us to end this nightmare!

Thank you, thank you, thank you!

 

[TwinHeadedEagle]

Hello,


Is this a work/business computer?

 

[Manfred F. Buehler]

Hello TwinHeadedEagle,

Thank you very much for your quick reaction!

I am working from home , so I use the machine for everything - work and private business.

I hope this helps.

 

[TwinHeadedEagle]

Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyclsid;
  emptyalltemp;
  ipconfig /flushdns >>"%temp%\log.txt";b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Upload it in your next reply.

 

[Manfred F. Buehler]

Hello TwinHeadedEagle,

Will do!

Will take a little bit since work is screaming at me this morning.

Please don't give up on me!

 

[Manfred F. Buehler]

Hello TwinHeadedEagle,

Here is the requested file. Please let me know if you need anything else.

Thank you very much for your help!

 

[Manfred F. Buehler]

Hello TwinHeadedEagle,

Quick question...

Did you receive the requested Zoek file that I attached at 10:12 this morning?

In any event, I have attached it again to this email.

Please let me know.

Thank you!

 

[Manfred F. Buehler]

Hello TwinHeadedEagle,

My apologies - Here now the result of the Zemana scan.

If you need anything else, please let me know.

Thank you!

 

[TwinHeadedEagle]

Okay, I would like to see fresh FRST reports. How is your PC behaving now?

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[Manfred F. Buehler]

Good Morning TwinHeadedEagle,

Here are the requested FRST reports.

The machine is still displaying VPNApps and rightcoupon pop-ups. The same goes for foxi69tlscdn.com and others.

Please kindly advise.

Thank you!

 

[TwinHeadedEagle]

Is it the case only with Google Chrome?

 

[Manfred F. Buehler]

TwinHeadedEagle,

I am presently trying to "re-create" the same issues with Firefox. Thus far, it looks like Firefox is not showing the VPNApps, rightcoupon, foxi69tlscdn.com, etc.

What do you think?

 

[TwinHeadedEagle]

Let me know if this fixed the issue:

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Manfred F. Buehler]

Hello TwinHeadedEagle,

Here is the requested file for your review.

Thank you!

 

[TwinHeadedEagle]

Have this solved your problem?

 

[Manfred F. Buehler]

Hello TwinHeadedEagle,

I am away from my machine. Will get back to you later today.

Thank you!

 

[Manfred F. Buehler]

Hello TwinHeadedEagle

I am back at my desk/machine...

Yes, it looks like VPNApps, rightcoupon, foxi69tlscdn.com, etc. are no longer popping up! Fingers crossed that remains the case moving forward!

In any event, thank you very much for your excellent support in this matter!

Can you share with me what I have to do in the future to prevent this from happening again? Do you recommend a specific software that would provide comprehensive protection?
(Bitdefender, Zemana, Hitman Pro, Super AntiSpyware and a few other tools didn't help.)

 

[TwinHeadedEagle]

Yes, i can definitely recommend you Zemana AntiMalware to work along with your Antivirus. You won't regret.


Since there are no more problems, we can declare this PC clean

Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:

• Simple and easy ways to keep your computer safe and secure on the Internet

Maintenance tips:

• Optimize Windows for better performance

Additional software that I personally use and install on all my clients devices:

• Zemana AntiMalware (paid version highly recommended) - to work as a supplement for your antivirus but with excellent remediation
• Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
• McShield - to prevent infections spread by removable media.
• Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
• CryptoPrevent - tool for protection against Cryptolocker and similar ransomware infections.
• Adblock - to surf the web without annoying ads!
• Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.
If you're happy with the help provided and/or wish to show your appreciaton, please consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

 

[Manfred F. Buehler]

TwinHeadedEagle,

Again thank you so very much for your excellent support in this matter!

All the best!