Police Virus has lead to BIOS not working

[Ben North]

Hello,

Yesterday my friend received his friend's laptop computer because he had requested that he fix it. When my friend and I looked at it we discovered that it had the increasingly popular police virus (If you don't know what it is click here) (For a picture of it click here). I then proceed to help my friend try and remove it. I told him that we needed to try and boot it in safe mode. However, when he tried to boot it in safe mode using Shift+f8 it failed multiple times. I told him to force it to boot into safe mode by pressing windows+R and typing in msconfig to then force it to boot in safe mode. (Link to steps we used here) He then shut the computer down and then started it up. It seemed to be booting normally until it got to the point where the BIOS splash should appear and it did not, instead it just went to a blue screen which said "restarting" on it. It does this over and over again until you hold the button down to force shut it down. I then asked my friend to ask his friend if he had his windows 8 disks. When my friend did he told him that they were where he lives in Hong Kong. (He borders to a school in NSW from Hong Kong so most of his possessions are there.)

A recap:

The windows 8 machine has contracted the police virus.
When we tried forcing it to boot into safe mode it has now done something that prevents BIOS from booting.
There are no available windows 8 disks that we can use as recovery. (Not that we can use them at the present time as we can not access the BIOS.)

My friend is in need of help to try and fix his friend's computer. I would greatly appreciate it if you could help.

Thanks,
Ben North

 

[TwinHeadedEagle]

Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.

• Plug the flashdrive into the infected PC.
• Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer
• Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.

In the next menu, use the arrow keys on the keyboard to highlight Command Prompt and press Enter.

• In the command window type in notepad and press Enter.
• When notepad opens, click File and select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst64.exe and press Enter.

Note: Replace letter e with the drive letter of your flash drive.

• The tool will start to run. When the tool opens click Yes to disclaimer.
• Press Scan button.

It will make a log (FRST.txt) on the flash drive. Please attach it to your reply.

 

[Ben North]

Thank you for replying but as I said above I can not boot from anything because the BIOS is currently not loading.
When the computer starts it shows two ASUS screens (because it is an ASUS computer) and then restarts. The BIOS screen never displays which means that I can not boot from a flash drive/CD/DVD or start it in safe mode.

 

[TwinHeadedEagle]

Then, this is hardware problem, and I cannot help you about it.

 

[Ben North]

Then, this is hardware problem, and I cannot help you about it.

If you know of anyone that could I would appreciate it if you could steer them towards this thread.
Thanks

 

[TwinHeadedEagle]

I copied your post here

http://malwaretips.com/threads/police-virus-has-lead-to-bios-not-working.30328/