Solved Possible Malware infection, x2 Explorer.exe

PatEM

New Member
Thread author
Verified
Dec 12, 2014
19
I have been receiving a mutltiude of pop-up warnings from Avast indicating that malware has been blocked and resolved. There are 7 of them at a given time, and can occur every 5 minutes some times, the exact same ones, none of which appearing in the quarrentine.

On further inspection, the destination file (explorer.exe) now has two instances. One taking significantly more space than the other, and does not give a 'file destination' when clicked. It can not be ended (in terms of the task manager's processes view) and when I ahve managed to end it, replaces itself shortly after.
I have ran scans with Avast, AVG and IObit which have not detected anything. I also have used the CMD in safe mode using the command SFC /SCANNOW to no success.




Attached is a picture of the two explorer files and ONE (of the 7) malware warnings avast has been sending. process.PNG virus.PNG
 
Last edited:

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
Helllo,

Before we begin, please note the following:
  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.


FRST.gif
Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
 

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
remove%20outdated.jpg
Uninstall some programs

We need to uninstall some unwanted/unneeded programs.
  • Press the
    WindowsKey.png
    + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:
  • AVG
  • Iobit
After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.




FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif
Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    1.7 KB · Views: 46

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
FRST.gif
FRST search

Once again we shall use FRST for additional checks. Re-run FRST/FRST64 the same way:
  • Copy explorer.exe into the Search: field in FRST then click the Search Files button.
  • FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
  • Please attach it to your reply.
 

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
Download
51a5f31352b88-icon_MBAR.png
Malwarebytes Anti-Rootkit to your desktop.
  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and paste the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"
 

PatEM

New Member
Thread author
Verified
Dec 12, 2014
19
Malwarebytes Anti-Rootkit BETA 1.08.2.1001
www.malwarebytes.org

Database version: v2014.12.13.04

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17420
Pat :: PAT-PC [administrator]

14/12/2014 3:12:23 AM
mbar-log-2014-12-14 (03-12-23).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 369167
Time elapsed: 28 minute(s), 9 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 2
HKLM\SOFTWARE\CLASSES\CLSID\{F6BF8414-962C-40FE-90F1-B80A7E72DB9A} (Trojan.FakeMS) -> Delete on reboot. [05538ed42755b77fa789706fc23fcc34]
HKU\S-1-5-21-4075928929-3247496748-2237494919-1001_Classes\CLSID\{F6BF8414-962C-40FE-90F1-B80A7E72DB9A} (Trojan.FakeMS) -> Delete on reboot. [05538ed42755b77fa789706fc23fcc34]

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\ProgramData\Windows Genuine Advantage\{C6E9F282-A148-476C-82D0-2CDBC7055C17}\api-ms-win-system-d3d10-l1-1-0.dll (Trojan.Agent.ED) -> Delete on reboot. [ff595b07a5d72214988bf203f011a858]
C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}\imgutil.dll (Trojan.FakeMS) -> Delete on reboot. [05538ed42755b77fa789706fc23fcc34]

Physical Sectors Detected: 0
(No malicious items detected)

(end)


_____________________________________________________

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.2.1001

(c) Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17420

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 2.294000 GHz
Memory total: 8481366016, free: 3600773120

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.2.1001

(c) Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17420

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 2.294000 GHz
Memory total: 8481366016, free: 2818183168

Downloaded database version: v2014.12.13.04
Downloaded database version: v2014.12.08.03
Downloaded database version: v2014.12.06.01
=======================================
Initializing...
------------ Kernel report ------------
12/14/2014 03:12:15
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\compbatt.sys
\SystemRoot\system32\drivers\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\iaStor.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\system32\DRIVERS\nvpciflt.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\system32\drivers\iusb3hcs.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\System32\Drivers\aswVmm.sys
\SystemRoot\System32\Drivers\aswRvrt.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\drivers\aswSnx.sys
\SystemRoot\system32\drivers\aswSP.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\drivers\aswRdr2.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\??\C:\Windows\system32\drivers\RzFilter.sys
\??\C:\Windows\system32\drivers\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\drivers\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\??\C:\Windows\system32\drivers\RzDxgk.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\nvlddmkm.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\system32\drivers\iusb3xhc.sys
\SystemRoot\system32\drivers\USBD.SYS
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\NETwNs64.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\drivers\CmBatt.sys
\SystemRoot\system32\drivers\wmiacpi.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\AMPPAL.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\clwvd.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\iwdbus.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\iusb3hub.sys
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\iBtFltCoex.sys
\SystemRoot\system32\DRIVERS\btmhsf.sys
\SystemRoot\System32\Drivers\BTHUSB.sys
\SystemRoot\System32\Drivers\bthport.sys
\SystemRoot\system32\DRIVERS\rfcomm.sys
\SystemRoot\system32\drivers\BthEnum.sys
\SystemRoot\system32\DRIVERS\bthpan.sys
\SystemRoot\system32\DRIVERS\btmaux.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\drivers\aswMonFlt.sys
\SystemRoot\system32\drivers\aswStm.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\??\C:\Program Files (x86)\PHotkey\PEGAGFN.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\drivers\aswHwid.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\kernel32.dll
\Windows\System32\iertutil.dll
\Windows\System32\msvcrt.dll
\Windows\System32\psapi.dll
\Windows\System32\normaliz.dll
\Windows\System32\shlwapi.dll
\Windows\System32\nsi.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\clbcatq.dll
\Windows\System32\advapi32.dll
\Windows\System32\user32.dll
\Windows\System32\ws2_32.dll
\Windows\System32\gdi32.dll
\Windows\System32\oleaut32.dll
\Windows\System32\usp10.dll
\Windows\System32\Wldap32.dll
\Windows\System32\setupapi.dll
\Windows\System32\wininet.dll
\Windows\System32\imm32.dll
\Windows\System32\msctf.dll
\Windows\System32\sechost.dll
\Windows\System32\imagehlp.dll
\Windows\System32\difxapi.dll
\Windows\System32\comdlg32.dll
\Windows\System32\ole32.dll
\Windows\System32\shell32.dll
\Windows\System32\urlmon.dll
\Windows\System32\lpk.dll
\Windows\System32\devobj.dll
\Windows\System32\KernelBase.dll
\Windows\System32\crypt32.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\userenv.dll
\Windows\System32\comctl32.dll
\Windows\System32\wintrust.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\msasn1.dll
\Windows\System32\profapi.dll
\Windows\SysWOW64\normaliz.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8006a0e790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa8007ac5050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8006a0e790, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80079f79d0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8006a0e790, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa80079db950, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa80079d9950, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa8007ac5050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 2BD2C32A

Partition information:

Partition 0 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 2048 Numsec = 204800
Partition file system is NTFS
Partition is bootable

Partition 1 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 206848 Numsec = 1357981696

Partition 2 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 1358188544 Numsec = 104857600

Partition 3 type is Other (0x12)
Partition is NOT ACTIVE.
Partition starts at LBA: 1463046144 Numsec = 2100976

Disk Size: 750156374016 bytes
Sector size: 512 bytes

Done!
Infected: C:\ProgramData\Windows Genuine Advantage\{C6E9F282-A148-476C-82D0-2CDBC7055C17}\api-ms-win-system-d3d10-l1-1-0.dll --> [Trojan.Agent.ED]
Infected: C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}\imgutil.dll --> [Trojan.FakeMS]
Infected: HKLM\SOFTWARE\CLASSES\CLSID\{F6BF8414-962C-40FE-90F1-B80A7E72DB9A} --> [Trojan.FakeMS]
Infected: HKU\S-1-5-21-4075928929-3247496748-2237494919-1001_Classes\CLSID\{F6BF8414-962C-40FE-90F1-B80A7E72DB9A} --> [Trojan.FakeMS]
Scan finished
Creating System Restore point...
Cleaning up...
Removal scheduling successful. System shutdown needed.
System shutdown occurred
=======================================
 

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
FRST.gif
Scan with Farbar Recovery Scan Tool
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
adwcleaner_new.png
Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

  • Right-click on
    adwcleaner_new.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Follow the prompts and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.
 

PatEM

New Member
Thread author
Verified
Dec 12, 2014
19
# AdwCleaner v4.105 - Report created 14/12/2014 at 04:10:46
# Updated 08/12/2014 by Xplode
# Database : 2014-12-13.4 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Pat - PAT-PC
# Running from : C:\Users\Pat\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

[#] Service Deleted : Partner Service

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\apn
Folder Deleted : C:\ProgramData\AskPartnerNetwork
Folder Deleted : C:\ProgramData\Partner
Folder Deleted : C:\Program Files (x86)\AskPartnerNetwork
Folder Deleted : C:\Users\Pat\AppData\Local\AskPartnerNetwork
Folder Deleted : C:\Users\Pat\AppData\Local\Google\Chrome\User Data\Default\Extensions\nfengeggddojhakldhlpjdlddgkkjkdd

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\nfengeggddojhakldhlpjdlddgkkjkdd
Key Deleted : HKLM\SOFTWARE\Classes\AppID\kt_bho_dll.dll
Key Deleted : HKLM\SOFTWARE\Classes\kt_bho.KettleBho
Key Deleted : HKLM\SOFTWARE\Classes\kt_bho.KettleBho.1
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{28A88B70-D874-4F73-BBBA-9B2B222FB7D6}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{86676E13-D6D8-4652-9FCF-F2047F1FB000}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : HKCU\Software\AskPartnerNetwork
Key Deleted : HKLM\SOFTWARE\AskPartnerNetwork

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17420


-\\ Google Chrome v39.0.2171.95


*************************

AdwCleaner[R0].txt - [2677 octets] - [14/12/2014 04:03:08]
AdwCleaner[R1].txt - [2735 octets] - [14/12/2014 04:05:34]
AdwCleaner[R2].txt - [2795 octets] - [14/12/2014 04:09:38]
AdwCleaner[S0].txt - [2711 octets] - [14/12/2014 04:10:46]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2771 octets] ##########
 

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
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icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
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Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    1.2 KB · Views: 74

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