Possible malware infection

[mupp3t3d]

Hi,

My Computer is not able to update or download from browsers or softwares that uses launchers for games like GTAV etc.
I tried to download and install a Antivirus but I could not, it would not allow me. The procedures would just lead me to endless loops of "loading" or "downloading" message.
I assume the Windows update has to do something with this. I tried my best and now I am asking you if you could help me with this situation?
The only thing I could do is download and install CCleaner but it is not worth it. When I tried Malwarebytes I would be stuck in a restart loop as soon as I reach desktop window.
I tried with several others but they do not work at all as well. I am currently trying with "Trend Micro HouseCall" and it seems it is downloading. I wonder if it will be able to install.
Latest things I updated on my PC is Windows itself and .NET Framework which needed to be installed with the game. Could that be the issue? I

 

[nasdaq]

Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

[/b][/b]Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Attach Files.
Navigate to the location of the File.
Click the file. It will appear in the reply section.
Click the Post Reply button.

Please post the logs for my review.

Wait for further instructions

 

[mupp3t3d]

Here is my FRST and Addition.txt

I managed to install Kaspersky but it deleted few threats and that is all.
Still no result.

 

[nasdaq]

Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt.

If the problem persists run these tools.

--RogueKiller--

• Download & SAVE to your Desktop Download RogueKiller[/*]
• Quit all programs that you may have started.[/*]
• Please disconnect any USB or external drives from the computer before you run this scan![/*]
• For Vista or above, right-click the program file and select "Run as Administrator"[/*]
• Accept the user agreements.[/*]
• Execute the scan and wait until it has finished.[/*]
• If a Windows opens to explain what [PUM's] are, read about it.[/*]
• Click the RoguKiller icon on your taksbar to return to the report.[/*]
• Click open the Report[/*]
• Click Export TXT button[/*]
• Save the file as ReportRogue.txt[/*]
• Click the Remove button to delete the items in RED[/*]
• Click Finish and close the program.[/*]
• Locate the ReportRogue.txt file on your Desktop and copy/paste the contents in your next.[/*]

=======

Download Farbar's Service Scanner utility

Downloading Farbar Service Scanner

Downloading Farbar Service Scanner. Farbar Service Scanner allows you to diagnose network connectivity issues due to corrupted or missing Windows services.

www.bleepingcomputer.com

and Save to your Desktop.
If using Windows 7 or above, Right-Click on fss.exe and select Run As Administrator.
If using XP, double-click to start.
Answer Yes to ok when prompted.
If your firewall then puts out a prompt, again, allow it to run.
Once FSS is on-screen, be sure the following items are checkmarked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender
Other Services

Click on "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Copy & Paste contents of FSS.txt into your reply.
===

Wait for further instructions.

 

[nasdaq]

Are you still with me?