PriceChop adware infection. PLEASE HELP!

[Hondac55]

Please help me remove this. My laptop has noticeably slowed and I absolutely need it running at top performance. I'm usually very good at getting rid of virus', but I've never experienced something as atrocious as this PriceChop piece of crap.

 

[TwinHeadedEagle]

Hello,


Before we start please note the following:

Analysis and research take some time, also sometimes real life gets in the way, please be patient.

Limit your internet access to posting here, some infections just wait to steal typed-in passwords.

Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.

Do not paste the logs in your posts, attachments make my work easier. There is a Upload a File button which you can use to attach your reports. Attach all reports.

Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.

Note that we may live in totally different time zones, what may cause some delays between answers.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool x64 and save it to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• When the tool opens click Yes to disclaimer.
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach them into your next reply.

 

[Hondac55]

Thank you bunches for your reply and your assistance. I appreciate it. I no longer see any trace of PriceChop on my computer, but I have run the scan anyways and have included the two files that you requested just to make absolutely sure. I do, however, have another issue that I've been working on that I can't seem to resolve. While I was uninstalling suspicious looking software on my computer, I accidentally uninstalled one of my USB drivers that had "Texas Instruments" in the name. In my Device Manager, there is a device "Texas Instruments USB Root Hub" that has a yellow exclamation point next to it. I've tried doing a google search for that software and all that I can seem to find is some knock off device manager that wants to scan my computer and make me pay to have them fix it. I know it's a scam, but there are literally no other alternatives that I can see at this point. The Dell website has been of no use to me. I rolled back my laptop to a day before I uninstalled the driver, and the USB ports still don't work. I've attempted to use Windows Update to update the driver, but it just says something along the lines of "If you know the manufacturer website, you can try downloading it yourself." and then exits. It's extremely frustrating.

 

[TwinHeadedEagle]

Hi, again


First go to Control Panel and uninstall SpeedUpMyComputer.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.




About your driver, go to Device Manager, right click on problematic driver and click Update driver.