Expired Privacy Guardian for FREE!

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jamescv7

Level 85
Thread author
Verified
Honorary Member
Mar 15, 2011
13,070

Purshu_Pro

Level 29
Verified
Honorary Member
Aug 3, 2013
1,879
I'm unable to install, install stops at 47% giving an error message. I'm using bitdefender antivirus + 2013, please help.
 

Littlebits

Retired Staff
May 3, 2011
3,893
purshupro said:
I'm unable to install, install stops at 47% giving an error message. I'm using bitdefender antivirus + 2013, please help.

Disable BitDefender and any other security software, download the setup again and install it. After the installation is complete then re-enable your security protection. Might need to add exclusions to BitDefender is it has a very high false positive rate.

Enjoy!! :D
 

Purshu_Pro

Level 29
Verified
Honorary Member
Aug 3, 2013
1,879
Littlebits said:
Disable BitDefender and any other security software, download the setup again and install it. After the installation is complete then re-enable your security protection. Might need to add exclusions to BitDefender is it has a very high false positive rate.

Enjoy!! :D

I tried even that but getting the same error, please help...
i love this software, i use Bitdefender AV + only, my os is Win 8. i Dont use any other security products. is it necessary to have some? If so please suggest me an app allong with my current AV
 

Littlebits

Retired Staff
May 3, 2011
3,893
purshupro said:
I tried even that but getting the same error, please help...
i love this software, i use Bitdefender AV + only, my os is Win 8. i Dont use any other security products. is it necessary to have some? If so please suggest me an app allong with my current AV

Without having a copy of the error message, it will be impossible to help you. So please copy the error message and make a screenshot of it.

Might want to reboot your system and run the installer again, sometimes a simple reboot will solve issues.

Enjoy!! :D
 

Purshu_Pro

Level 29
Verified
Honorary Member
Aug 3, 2013
1,879
Littlebits said:
purshupro said:
I tried even that but getting the same error, please help...
i love this software, i use Bitdefender AV + only, my os is Win 8. i Dont use any other security products. is it necessary to have some? If so please suggest me an app allong with my current AV

Without having a copy of the error message, it will be impossible to help you. So please copy the error message and make a screenshot of it.

Might want to reboot your system and run the installer again, sometimes a simple reboot will solve issues.

Enjoy!! :D
 

Attachments

  • Main Error.PNG
    Main Error.PNG
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Purshu_Pro

Level 29
Verified
Honorary Member
Aug 3, 2013
1,879
purshupro said:
Littlebits said:
purshupro said:
I tried even that but getting the same error, please help...
i love this software, i use Bitdefender AV + only, my os is Win 8. i Dont use any other security products. is it necessary to have some? If so please suggest me an app allong with my current AV

Without having a copy of the error message, it will be impossible to help you. So please copy the error message and make a screenshot of it.

Might want to reboot your system and run the installer again, sometimes a simple reboot will solve issues.

Enjoy!! :D
I tried even rebooting, but getting same error, i have posted the screenshot, please refer to it give me a solution, thank you.
 

Attachments

  • Main Error.PNG
    Main Error.PNG
    23.1 KB · Views: 478

Littlebits

Retired Staff
May 3, 2011
3,893
purshupro said:
purshupro said:
Littlebits said:
purshupro said:
I tried even that but getting the same error, please help...
i love this software, i use Bitdefender AV + only, my os is Win 8. i Dont use any other security products. is it necessary to have some? If so please suggest me an app allong with my current AV

Without having a copy of the error message, it will be impossible to help you. So please copy the error message and make a screenshot of it.

Might want to reboot your system and run the installer again, sometimes a simple reboot will solve issues.

Enjoy!! :D
I tried even rebooting, but getting same error, i have posted the screenshot, please refer to it give me a solution, thank you.

Your best bet is to contact PC Tools support like the error suggested.

Only they will be able to help you since this error gives no helpful details.

I suggest you register at their support forum and post a thread here.

Also read over the other threads in that section.

Thanks. :D
 

Dark Knight

Level 5
Verified
Well-known
Aug 17, 2013
203
Garbage software, now I know why I uninstalled it the last time I used it.
I get the same error myself, PC tools support site sucks, knowledge base will only lead you around in circles and there is no real support for Privacy Guardian itself.

One should not have to "disable" their main security solution just to install a cleaner.

Do yourself a favor, download CCleaner for free, it will do everything Privacy Guardian is supposed to do minus the head aches.
 

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