Probably infected with trojan or some remote access malware

[Gludek]

Hi.
I noticed langugae is adding (re-enabling since it's ENG, i'm using polish keyboard) and i read it can be caused by some remote access malware and software. When i tried to open firewall and windows defender settings i noticed that (WD) was just empty card in settings and firewall was freezing window when clicked. I run windows defender offline, malwarebytes and online eset scan, none have found any results*. I'm using windows 10 insider program

Eset found problems once but i needed to restart pc soon after and idk where results were.

 

[nasdaq]

Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

ATTENTION: System Restore is disabled
Turn System Restore ON for Drives in Windows 10 - Immediately.

Turn On or Off System Protection for Drives in Windows 10

How to Turn On or Off System Protection for Drives in Windows 10

www.tenforums.com

<<<>>>

Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

--RogueKiller--

• Download & SAVE to your Desktop Download RogueKiller[/*]
• Quit all programs that you may have started.[/*]
• Please disconnect any USB or external drives from the computer before you run this scan![/*]
• For Vista or above, right-click the program file and select "Run as Administrator"[/*]
• Accept the user agreements.[/*]
• Execute the scan and wait until it has finished.[/*]
• If a Windows opens to explain what [PUM's] are, read about it.[/*]
• Click the RoguKiller icon on your taksbar to return to the report.[/*]
• Click open the Report[/*]
• Click Export TXT button[/*]
• Save the file as ReportRogue.txt[/*]
• Click the Remove button to delete the items in RED[/*]
• Click Finish and close the program.[/*]
• Locate the ReportRogue.txt file on your Desktop and copy/paste the contents in your next.[/*]

=======

Please post the Fixlog.txt and let me know what problem persists.

 

[Gludek]

Hi, thanks for the reply. Here're logs

 

[nasdaq]

Hi,

This is an error found in the Fixlog.txt
Windows Defender Antivirus detected an error while trying to update security intelligence

Lets check these services.

Download Farbar's Service Scanner utility

Downloading Farbar Service Scanner

Downloading Farbar Service Scanner. Farbar Service Scanner allows you to diagnose network connectivity issues due to corrupted or missing Windows services.

www.bleepingcomputer.com

and Save to your Desktop.
If using Windows 7 or above, Right-Click on fss.exe and select Run As Administrator.
If using XP, double-click to start.
Answer Yes to ok when prompted.
If your firewall then puts out a prompt, again, allow it to run.
Once FSS is on-screen, be sure the following items are checkmarked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender
Other Services

Click on "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Copy & Paste contents of FSS.txt into your reply.
===

 

[nasdaq]

Are you still with me?