Solved Problems on startup - malware related?

[Zimboombafoo]

I have a refurbished Windows 2.6.1.7601 (Service Pack 1), GTX 560M..I've seen this happen a few times over the last couple years. Upon booting up my computer it has the appearance of safe mode where all my icons are missing and everything's grey colored, etc. (except it's not, I just turned it on normally) and gives me some long error plus a small notification on the lower right side that says "failed to connect to a windows service". I've seen this happen a few times over the last couple years and restarting it always fixes it. This month, it has happened three times, strangly. Does anyone know why this occurs and would this just be hardware related or malware? Thanks

 

[TwinHeadedEagle]

Hello,


Let's check if you have infection present.


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[Zimboombafoo]

I've downloaded farbar before and used it but now when I attempt to download it, it says "Windows cannot access the specific device, path or file. You may not have the appropriate permission to access the item" (I am the admin on the computer). And then I get a notification from Norton saying it's not safe and has been removed.

 

[TwinHeadedEagle]

All tools we use here are perfectly safe and do not contain malware. Disable Norton and download and run it again.

 

[Zimboombafoo]

ok, here you are

 

[TwinHeadedEagle]

I do not see signs of malware on your PC. I see some leftovers from IOBIT I would like to clean:

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Zimboombafoo]

ok here you go

 

[TwinHeadedEagle]

How is your PC now?

 

[Zimboombafoo]

it's running fine, so i assume the occasional appearance of safe mode upon booting up normally with a windows service error must be related to something else then?

 

[TwinHeadedEagle]

If it comes again, please open your topic here, and we will try to help you

http://malwaretips.com/forums/troubleshooting-software-questions-and-help.18/



Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.

Recommended reading:
​

MUST READ - security tips: Computer Security - a short guide to staying safer online. Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance: What to do if your Computer is running slowly?

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

CryptoPrevent - to secure yourself from very severe CryptoLocker infection.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

FiheHippo.com Update Checker - to keep your programs up-to-date.

Adblock - to surf the web without annoying ads!



• The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

 

[Zimboombafoo]

thank you so much for your help, as for those programs. I should download ALL of them? also, my current antivirus is Norton. can that be used with those other programs?

 

[TwinHeadedEagle]

Yes, you can use 'em all along with Norton.

 

[TwinHeadedEagle]

Since this issue appears to be resolved, I am closing the topic. If that is not the case and you need or wish to continue with this topic, please contact me or any staff member with the address of the thread.

Other members who need assistance please start your own topic in a new thread. Thanks!