Programs don't start in Windows 7 64

[Venhiem]

First of all, I tried to run the "aswMBR" program to upload the log but the program crashes quickly when run, like this,

So I could not upload the log.
Anyways, heres the issue. Whenever I run certain programs like Arcsoft Photo+ (my default phot viewer) and some others, they don't open. The mouse cursor change to loading for a moment then nothing. If I have the Task Manager open at that time in the Processes Tab I can see the process open and closes quickly, like it was terminated.

 

[TwinHeadedEagle]

Hi,



Download TDSSKiller and save it to your desktop

Execute TDSSKiller.exe by doubleclicking on it.
Confirm "End user Licence Agreement" and "KSN Statement" dialog box by clicking on Accept button.

• Press Start Scan
• If Suspicious object is detected, the default action will be Skip, click on Continue.
• If Malicious objects are found, select Cure.

Once complete, a log will be produced at the root drive which is typically C:\ ,for example, C:\TDSSKiller.<version_date_time>log.txt


Please post the contents of that log in your next reply.




1. Please download ComboFix by sUBs from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
Note: ComboFix must be downloaded to your Desktop.

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2. Temporarily disable your AntiVirus program, usually via a right click on the System Tray icon. They may interfere with Combofix.
If you are unsure how to do this please read this or this Instruction.

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3. Run ComboFix. Click on I Agree!

- ComboFix will display DISCLAIMER of warranty on software.
By clicking I Agree ComboFix shall continue.
- ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
-If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
- ComboFix will scan your computer in stages, total of 50 stages.
Do not mouse-click around while ComboFix is running.
Note:If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart your computer.

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4. When the tool is finished, it will produce a log report for you. (typical location: C:\ComboFix.txt )
Attach log reports ( ComboFix.txt) back to topic.

 

[Venhiem]

Thanks for replying. i really need this problem sorted out. Will do as you told and post.

EDIT 1: added TDSSKiller log.
EDIT 2: ran ComboFix. Will post log after scanning is done.
EDIT 3: sorry for delay I had to go to my acedemy. Uploaded ComboFix log files (whew that program took its time !).

 

[TwinHeadedEagle]

Open notepad and copy/paste the text present inside the code box below:
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

Driver::
tuEaglesService

Folder::
c:\program files (x86)\tuEagles

ClearJavaCache::

Save this as CFScript.txt

Close all browser windows and refering to the picture above.

Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
ComboFix will will re-run. When finished, it will produce a log for you.
Attach the contents of the log in your next reply. (typical location: C:\ComboFix.txt )



Please go to: VirusTotal

• Click the Choose File button.
• Please copy/paste the following text into the 'File name:' box:
  
  

  c:\windows\explorer.exe

• Click Open then click the Scan it! button just below.
• This will scan the file. Please be patient.
• If you get a message saying File already analyzed: click Reanalyse
• Once scanned, copy and paste the URL from your browser address bar in your next reply.

 

[Venhiem]

If the CFScript.txt is meant to delete the folders mentioned in the code, the folders (and its files) belong to an application, called "Anti-Porn" by vendor "tuEagles". I've uninstalled the application so I don't think the folder will still be there. As for the driver I don't know. So I'll run the script anyways.
Secondly, my explorer.exe is a patched one because I have customized my Windows using third-party themes. Here is the VirusTotal Report: https://www.virustotal.com/en-gb/fi...01c34939690ced90c348c770/analysis/1394994851/

 

[TwinHeadedEagle]

Let's make another scan:


Please download Malwarebytes AntiRootkit (MBAR) and save it to your desktop.
For full instructions how MBAR works, read this article

> Doubleclick on the MBAR file

and allow it to run.
• Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.
• mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
• After reading the Introduction, click Next if you agree.

• On the Update Database screen, click on the Update button. Once you see 'Success: Database was successfully updated' click on Next
• Under Scan Targets ensure all boxes are ticked. Then click the Scan button.

Notice: with some infections, you may see two messages boxes:
- 'Could not load protection driver'. Click 'OK'.
- 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.

>> If malware is not detected, click the Exit button to close the program and post the mbar-log-year-month-day.txt and system-log.txt reports.

>> If an infection/s are found ensure Create Restore Point are ticked. Then select the "Cleanup! button to remove threats.
• The clean up procedure will be scheduled for process, pop-up will be shown.
Select the Yes button and the system should re-boot to complete the cleaning process.

>> Notice: only if an RootKit are detected, ensure to run fixdamage.exe tool located in mbar folder, \Plugins\fixdamage.exe
- Run fixdamage.exe, at the black window to continue type Y (alias for Yes). Wait few seconds for execution ...
- When you see "press any key to exit" fix is completed, press any key to close the window. Reboot the system.


> The following reports will be created in mbar folder:
1. mbar-log-year-month-day (hour-minute-second).txt
2. system-log.txt

Please post both logs in your next reply.

 

[Venhiem]

MBAR is taking a LOT of time. Guess I'll report back tommorrow 'cause its 11:55 PM here and I need some sleep.

 

[TwinHeadedEagle]

Ok

 

[Venhiem]

Scan finished. Here's the result, logs attatched.

 

[TwinHeadedEagle]

PC seems clean, do you still have a problem?

 

[Venhiem]

Eversince I ran ComboFix the first time, the problem isn’t around, even after restarts. So does that mean the issue is fixed?

 

[TwinHeadedEagle]

Yes, problem is fixed


• The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

[Venhiem]

Well then, thanks a ton for helping me out. I seriously didn't know what was going on but the problem is fixed, and thats good. I attatched the log for DelFix, just in case.