- Sep 13, 2018
As confirmed by Malwarebytes staff, the issue is caused by Malwarebytes' anti-exploit module blocking Chrome from loading after installing the KB5027231 update.
While uninstalling the KB5027231 update fixes the issue, admins report that it's not possible to do so via WSUS because of a "catastrophic error."
The Google Chrome process is actually running but is prevented from fully launching the application and loading the user interface due to the conflict.
The detailed procedure needed to disable Google Chrome as a protected app in Malwarebytes' security settings requires you to
- Open Malwarebytes on your device.
- On the top right, click the Settings wheel.
- Click the Security tab.
- Under Exploit Protection, click Manage protected applications.
- Toggle off Google Chrome (and plug-ins).
- Click Done
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