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[ericl1]

I cant download malware bytes but I have the farbar recovery.

 

[nasdaq]

Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt and let me know what problem persists.

 

[ericl1]

windows says theres Trojan:Win32/Doplik,Trojan:Win32/Zynonm as threats but the extension no longer there

 

[nasdaq]

Hi,

I suspect that this message is from your Windows Defender which is reporting items from the Quarantine folder.

This fix will clean the Quarantine folder of all files.

Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt.


If the problem persists please scan the computer with the Farbar program and post fresh FRST.TXT and Addition.TXT logs for my review.

 

[nasdaq]

Hi,

Do you still need help?

 

[ericl1]

Yeah sorry about that.

 

[nasdaq]

Hi,

Please run Sophos Virus Removal Tool

Please download Sophos Virus Removal Tool and save it to your computer's Desktop.

• Right-click the icon and select Run as administrator.[/*]
• Click Yes to accept any security warnings that may appear.[/*]
• Click the Next button.[/*]
• Select 'I accept the terms in the license agreement', then click Next twice.[/*]
• Click the Install button and wait until the installation is complete.[/*]
• Click the Finish button. The tool created a shortcut icon on the Desktop of your computer.[/*]
• Now, double-click the Sophos Virus Removal Tool shortcut icon to run the tool.[/*]
• Click Yes to accept any security warnings that may appear.[/*]
• After it updates and a "Start Scanning" button appears in the lower right:
  • Disconnect from the Internet or physically unplug your Internet cable connection.[/*]
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.[/*]
  • Temporarily disable your anti-virus and real-time anti-spyware protection.[/*]
  [/*]

• Click the "Start Scanning" button in the lower right to start the scan.[/*]
• After starting the scan, do not use the computer until the scan has completed.[/*]
• When finished, if it detected anything there will be a "Start Clean-up" button, click it and allow it to finish.[/*]
• When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.[/*]
• If any threats are found click Details, then View Log file (bottom left-hand corner).[/*]
• Copy and paste its contents in your next reply and note any errors encountered.[/*]
• Close the Notepad document, close the Threat Details screen, then click Start cleanup.[/*]
• Click Exit to close the program.[/*]
• If no threats were found, please confirm that result.[/*]

Note: Whenever necessary, the log will be in the following location:

Windows Vista and above:
C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs\SophosVirusRemovalTool.log

Please post the contents of the log in your next reply and note any errors encountered.
===
There could be some remnant items.
====

Run also a Scan with the Farbar program and post fresh FRST.TXT and Addition.txt logs for my review.
Let me know what problem persists.

 

[ericl1]

Says I cant reach the website.
ERR_ADDRESS_INVALID
Its not letting me visit some antivirus websites.

 

[nasdaq]

Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===
After the fix clean the Windows Defender Quarantine folder.

Comment: Delete quarantined files.
How to: Delete/Restore quarantined files.
Restore quarantined files in Microsoft Defender Antivirus

Follow the directives on the page to delete all the files in the quarantine folder.

Restart the computer when done.
<<<>>>

How to: Delete quarantined files.
Restore quarantined files in Microsoft Defender Antivirus

Follow the directives on the page to delete all the files in the quarantine folder.

Restart the computer when done.
<<<>>>

Please post the Fixlog.txt and let me know what problem persists.

p.s.
This fix will also delete some of the old C:\ProgramData\MedalLog*.txt logs.
Read about it and clean the old files to released space once in a while.

<<<>>>

 

[ericl1]

I think everythings all fixed. It says theres no quarantined folders.