Solved PUP.Optional.QVO6.A

[Sokolek66]

Hello. I have a very frustrating issue connected with one particular malware(PUP.optional.qvo6.a), I tried everything to fix it, but it's still there. I hope that someone can help me with this problem.

 

[argus]

Helllo,

My name is Argus and and I will be helping you with your computer problems.

Before we begin, please note the following:

• I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
• The logs can take some time to research, so please be patient with me.
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
• Instructions that I give are for your system only!
• Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
• Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
• Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Sokolek66]

As you asked I send Fixlog.

 

[argus]

How is the situation now?

 

[Sokolek66]

I scaned my system with MBAM and ADWC and the situation is the same as it was. The results of scanning are in the attachments

 

[argus]

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[Sokolek66]

Here it is. Should I scan my system now?

 

[argus]

Should I scan my system now?

No.

 

[argus]

Re-run zoek and run this script:

createsrpoint;
autoclean;
C:\Users\Bartek\AppData\Local\Google\Chrome\User Data\Default\Preferences;f
emptyalltemp;

 

[Sokolek66]

The results.

 

[argus]

Very good, is everything ok now?

 

[Sokolek66]

I'll re-scan my system and I'll let you know afterwards.

 

[Sokolek66]

After scan with Adw, problem still appears.

 

[argus]

Attach here report.

 

[Sokolek66]

Sorry, I forgot to attached it to my previous post.

 

[argus]

Hmm, Preferences file I am removed.

Re-run zoek and run this script:

chromelook;
autoclean;
emptyclsid;
filesrcm;

 

[Sokolek66]

Ok, here it is.

 

[argus]

Re-run zoek and run this script:

C:\Users\Bartek\AppData\Local\Google\Chrome\User Data\Default\Preferences;f
chrdefaults;
emptyalltemp;
autoclean;

 

[Sokolek66]

So sorry it took so long

 

[argus]

How is the situation?