I am Karsten and will gladly help you with any malware-related problems.
Please familiarize yourself with the following
ground rules before you start.
- Read my instructions thoroughly, carry out each step in the given order.
- Do not make any changes to your system, or run any tools other than those I provided. Do not delete, fix, uninstall, or install anything unless I tell you to.
- If you are unsure about anything or if you encounter any problems, please stop and inform me about it.
- Stick with me until I tell you that your computer is clean. Absence of symptoms does not mean that your computer is free of malware.
- Back up important files before we start.
- Note: On weekends I might be slow to reply
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The file extension
.mppq has been used by
STOP/DJVU ransomware. STOP/DJVU ransomware variants after August 2019 are only decryptable if an
offline key was used. For variants with an
online key you cannot decrypt files.
Please upload an encrypted file and a ransom note to
id-ransomware to confirm that it is indeed STOP/DVJU ransomware. Tell me the result.
Please tell me if you need for decryption or also for cleaning your computer.