I read the letter but still, no matter how compelling and honest that CEO try,
she's main responsible for the decisions made before and now. The company have existed over 60 years so time itself was never the main issue. I also see the pattern of not inform the employees in time, but instead wait until it's too late anyway. Sadly a very common poor management/staff behavior in many companies worldwide. The CEO's written promises that the company only "
temporarily suspending our services " I strongly doubt too many of the employees trust/believe in. Especially now.
Frankly, I'm not too fond of this specific " excuse me " letter even if I understand the CEO tries to give more and better information. The obvious lack off information what the so called IT staff/people actually is doing and been able to do ( what servers or clients are back etc ) and a better genuine ETA then a plain "
but they still have quite a long way to go " is another sign IMO of not understanding the crucial importance of real communication. Telling everyone she at least saved their Christmas presents from her own pocket, is almost painful to read. Maybe she should have used the ransomware money to pay her employees wages instead.
I can not stress enough how stupid it is and was also in this case to pay the ransom. The CEO or the board should have invested every single cent and dollar instead into a better new IT infrastructure, even if it would put a block/hold on the production as now finally their eyes are wide open ( Shaka. When the walls fell.
). They for sure had no problem
temporarily closing down " shop " now, so why not also before. Yes, it's always dead easy being wise after, but most of us here on MT know more then well enough that almost any working and verified backup system would have saved the day but, that's of course a very poor comfort for all those 300 employees and their families and kids as it never happened. It's really heartbreaking and tragic.
The low life thieves, I applaud every single time I see law enforcement putting one of those rats behind bars.