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Hello,
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
Scan with ZOEK
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
Post its content into your next reply.
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
- At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
- Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
- Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
- Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
- All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
- If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
- I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
- Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
- Please attach all report using
button below. Doing this, you make it easier for me to analyze and fix your problem.
- Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
- If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Wait patiently until the main console will appear, it may take a minute or two.
- In the main box please paste in the following script:
Code:createsrpoint; autoclean; emptyalltemp; Muvic Smartbar Engine;u ipconfig /flushdns;b - Make sure that Scan All Users option is checked.
- Push Run Script and wait patiently. The scan may take a couple of minutes.
- When the scan completes, a zoek-results logfile should open in notepad.
- If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
Post its content into your next reply.
Hi,
Thanks for the response and offer of help.
You ask that i d' load zoek and then disable my antivirus stuff. If i do it in that order then my av kit prevents me dloading zoek at all. Shoyld i therefore disable the av kit(s) first and then attempt to use zoek or is it actually the viral threat/malware/potential horror that my antiv' says it is?
Thanks for the response and offer of help.
You ask that i d' load zoek and then disable my antivirus stuff. If i do it in that order then my av kit prevents me dloading zoek at all. Shoyld i therefore disable the av kit(s) first and then attempt to use zoek or is it actually the viral threat/malware/potential horror that my antiv' says it is?
Ok read the blurb that explains that my av kit will see zoek as a threat but it is not - understood BUT i have options to disable temporarily for up to an hour, until restart or permanently i do not know how long to disable them for...long enough for the dowmload and use of zoek or until you tell me otherwise?
You can disable it permanently. After we finish with Zoek you can re-enable it. Zoek is legitimate tool, actually it has several components, and some of them are packed in the way antivirus detect them as suspicious. Don't worry.
ok sorry i'll guess to disable until next switch on zoek is currently doing its thing. fingers and toes crossed
Hi,
Attached are the zoek results...
Andy
Attached are the zoek results...
Andy
I am now getting popups on this page asking if i want to install the add ons to allow graphics or something to be viewed i ignore it, click elsewhere - it goes or i close it. That's happened twice now...
the popup asks if i want to allow the addon so as to be able to view the media on this site - is this another piece of malware or something i need for your site?
pop up appears on this page = the forum page we are on right now and appears to 'drop' from what looks like a pair of binoculars top left in the address bar. pop up is itself in outline of binoculars. i think that after this latest scare and the difficulties i'm having i am now paranoid about anything that appears without my having asked for it. sorry if it is something ok! agasin thanks for yr patience and help.
well i do not think much happened, what should i have done? according to talktalk and other websites holding in the reset button for (variously) 15, 30, longer will reset the router but then apparently i'll need to re enter passwords etc. i have pressed and held the reset for 15 or so various light flashed but i had no need to re enter passwords etc to send this...i suppose i'm saying no, i dont know how to reset it then.
Hey! the program is no longer visible in programs and features. THANKS! I presume I need to recheck everything now and discard some files?apps i downloaded to check my pc out? can you still help with that? One last (?) question...How did resetting the router clear the malware off the pc?
AGAIN MANY MANY THANKS if you really have got rid of it!
Andy
We will delete all used tools, and you can re-enable your protection. I don't know for sure how router gets infected but this could be either some exploit or weak password.
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself
MUST READ - security tips:
MUST READ - general maintenance:
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.
TFC - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
CryptoPrevent - to secure yourself from very severe CryptoLocker infection.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
FiheHippo.com Update Checker - to keep your programs up-to-date.
Adblock - to surf the web without annoying ads!
Download DelFix by Xplode and save it to your desktop.
Tool deletes old system restore points and create a fresh system restore point after cleaning.
Stay safe,
TwinHeadedEagle
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself
Recommended reading:
- Computer Security - a short guide to staying safer online.
- Simple and easy ways to keep your computer safe and secure on the Internet
The Importance of Software Updating:
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.
Recommended additional software:
Post-cleanup procedures:
Download DelFix by Xplode and save it to your desktop.
- Run the tool by right click on the
icon and Run as administrator option.
- Make sure that these ones are checked:
- Remove disinfection tools
- Purge system restore
- Reset system settings
- Push Run and wait until the tool completes his work.
- All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
Tool deletes old system restore points and create a fresh system restore point after cleaning.
My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!
Stay safe,
TwinHeadedEagle
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