Request help with Ad and malware removal. Can't fix no matter what.

[Pixie]

Appreciate any help.

 

[TwinHeadedEagle]

Hello,

Do you have a home router/modem?

 

[Pixie]

a Router.

 

[TwinHeadedEagle]

Can you reset it to factory settings?

 

[Pixie]

I don't have that option, unfortunately. I don't mean technically, It's just not an option. Although, I would like to know how it is related to the router.

 

[TwinHeadedEagle]

Your computer seems clean based on the logs and there is a possibility of router infection.