Rootkit.Zeroaccess
- Thread starter schoj05
- Start date
- Oct 5, 2012
- 2,697
Hi and welcome to the malwaretips.com forums!
I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
STEP 1: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL
<>NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</></li>
<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>
<hr />
I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
- I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for this issue on this machine!
- The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
- If you don't know, stop and ask! Don't keep going on.
- Please reply to this thread. Do not start a new topic.
- Refrain from running self fixes as this will hinder the malware removal process.
- It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
STEP 1: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL
Code:
:OTL
[2010/01/10 16:53:37 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Jona\AppData\Roaming\Mozilla\Extensions\mozswing@mozswing.org
[2012/08/29 19:42:06 | 000,000,000 | ---D | M] (OneClickDownloader) -- C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\extensions\OneClickDownload@OneClickDownload.com
[2012/04/03 18:48:47 | 000,102,423 | ---- | M] () (No name found) -- C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\0\extensions\fbphotozoom@installdaddy.com.xpi
[2012/05/22 08:35:17 | 000,086,818 | ---- | M] () (No name found) -- C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\0\extensions\OneClickDownloader@OneClickDownloader.com.xpi
[2012/11/04 19:03:06 | 000,213,316 | ---- | M] () (No name found) -- C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\0\extensions\torntv@torntv.com.xpi
[2012/12/07 20:25:51 | 000,213,444 | ---- | M] () (No name found) -- C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\23\extensions\torntv@torntv.com.xpi
[2012/07/31 12:59:18 | 000,221,380 | ---- | M] () (No name found) -- C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\extensions\gophoto@gophoto.it.xpi
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {472734EA-242A-422B-ADF8-83D1E48CC825} - No CLSID value found.
[2013/05/10 20:43:38 | 002,237,968 | ---- | C] (Kaspersky Lab ZAO) -- C:\Users\Jona\Desktop\iexplore.exe.exe
[2011/05/30 22:57:29 | 000,000,160 | ---- | C] () -- C:\ProgramData\~28237560r
[2011/05/30 22:57:29 | 000,000,136 | ---- | C] () -- C:\ProgramData\~28237560
[2010/11/26 20:28:41 | 000,000,846 | ---- | C] () -- C:\Users\Jona\.recently-used.xbel
[2010/03/12 21:13:12 | 000,000,056 | ---- | C] () -- C:\ProgramData\ezsidmv.dat
[2010/03/04 21:40:13 | 000,006,974 | ---- | C] () -- C:\Users\Jona\AppData\Local\tmpVARSITY.0
[2010/03/04 21:39:07 | 000,007,179 | ---- | C] () -- C:\Users\Jona\AppData\Local\tmpVARSITY.JPG
:commands
[emptytemp]
[reboot]<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>
<hr />
Last edited by a moderator:
kuttus said:
this is the file from that scan
All processes killed
========== OTL ==========
C:\Users\Jona\AppData\Roaming\Mozilla\Extensions\mozswing@mozswing.org folder moved successfully.
Folder C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\extensions\OneClickDownload@OneClickDownload.com\ not found.
File C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\0\extensions\fbphotozoom@installdaddy.com.xpi not found.
File C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\0\extensions\OneClickDownloader@OneClickDownloader.com.xpi not found.
File C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\0\extensions\torntv@torntv.com.xpi not found.
File C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\23\extensions\torntv@torntv.com.xpi not found.
File C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\extensions\gophoto@gophoto.it.xpi not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}\ not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{472734EA-242A-422B-ADF8-83D1E48CC825} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{472734EA-242A-422B-ADF8-83D1E48CC825}\ not found.
C:\Users\Jona\Desktop\iexplore.exe.exe moved successfully.
C:\ProgramData\~28237560r moved successfully.
C:\ProgramData\~28237560 moved successfully.
C:\Users\Jona\.recently-used.xbel moved successfully.
C:\ProgramData\ezsidmv.dat moved successfully.
C:\Users\Jona\AppData\Local\tmpVARSITY.0 moved successfully.
C:\Users\Jona\AppData\Local\tmpVARSITY.JPG moved successfully.
File ptytemp] not found.
File boot] not found.
OTL by OldTimer - Version 3.2.69.0 log created on 05112013_085209
Files\Folders moved on Reboot...
PendingFileRenameOperations files...
Registry entries deleted on Reboot...
Last edited by a moderator:
hi, thanks for the help
this is the report
All processes killed
========== OTL ==========
C:\Users\Jona\AppData\Roaming\Mozilla\Extensions\mozswing@mozswing.org folder moved successfully.
Folder C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\extensions\OneClickDownload@OneClickDownload.com\ not found.
File C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\0\extensions\fbphotozoom@installdaddy.com.xpi not found.
File C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\0\extensions\OneClickDownloader@OneClickDownloader.com.xpi not found.
File C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\0\extensions\torntv@torntv.com.xpi not found.
File C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\23\extensions\torntv@torntv.com.xpi not found.
File C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\extensions\gophoto@gophoto.it.xpi not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}\ not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{472734EA-242A-422B-ADF8-83D1E48CC825} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{472734EA-242A-422B-ADF8-83D1E48CC825}\ not found.
C:\Users\Jona\Desktop\iexplore.exe.exe moved successfully.
C:\ProgramData\~28237560r moved successfully.
C:\ProgramData\~28237560 moved successfully.
C:\Users\Jona\.recently-used.xbel moved successfully.
C:\ProgramData\ezsidmv.dat moved successfully.
C:\Users\Jona\AppData\Local\tmpVARSITY.0 moved successfully.
C:\Users\Jona\AppData\Local\tmpVARSITY.JPG moved successfully.
File ptytemp] not found.
File boot] not found.
OTL by OldTimer - Version 3.2.69.0 log created on 05112013_085209
Files\Folders moved on Reboot...
PendingFileRenameOperations files...
Registry entries deleted on Reboot...
this is the report
All processes killed
========== OTL ==========
C:\Users\Jona\AppData\Roaming\Mozilla\Extensions\mozswing@mozswing.org folder moved successfully.
Folder C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\extensions\OneClickDownload@OneClickDownload.com\ not found.
File C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\0\extensions\fbphotozoom@installdaddy.com.xpi not found.
File C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\0\extensions\OneClickDownloader@OneClickDownloader.com.xpi not found.
File C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\0\extensions\torntv@torntv.com.xpi not found.
File C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\23\extensions\torntv@torntv.com.xpi not found.
File C:\Users\Jona\AppData\Roaming\Mozilla\Firefox\Profiles\extensions\gophoto@gophoto.it.xpi not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}\ not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{472734EA-242A-422B-ADF8-83D1E48CC825} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{472734EA-242A-422B-ADF8-83D1E48CC825}\ not found.
C:\Users\Jona\Desktop\iexplore.exe.exe moved successfully.
C:\ProgramData\~28237560r moved successfully.
C:\ProgramData\~28237560 moved successfully.
C:\Users\Jona\.recently-used.xbel moved successfully.
C:\ProgramData\ezsidmv.dat moved successfully.
C:\Users\Jona\AppData\Local\tmpVARSITY.0 moved successfully.
C:\Users\Jona\AppData\Local\tmpVARSITY.JPG moved successfully.
File ptytemp] not found.
File boot] not found.
OTL by OldTimer - Version 3.2.69.0 log created on 05112013_085209
Files\Folders moved on Reboot...
PendingFileRenameOperations files...
Registry entries deleted on Reboot...
- Oct 5, 2012
- 2,697
Download Malwarebytes Anti-Rootkit from here to your Desktop
Please download Malwarebytes' Anti-Malware to your desktop.
STEP 2: Run a HitmanPro scan
<ol>
<li><>Download the latest official version of HitmanPro</>.
<a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li>Start HitmanPro by <>double clicking on the previously downloaded file.</> and then following the prompts.
<img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <>Next</> .
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li>
<li>Click <>Activate free license</> to start the free 30 days trial and remove the malicious files.
<img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
</ol>
Add to your next reply, any log that HitmanPro might generate.
<hr />
- Unzip the contents to a folder on your Desktop.
- Open the folder where the contents were unzipped and run mbar.exe
- Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
- Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
- After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
- When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)
Please download Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
- then click Finish.
- If an update is found, it will download and install the latest version.
- When it prompts you to try their 30-day trail, click decline
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
- When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidently close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
STEP 2: Run a HitmanPro scan
<ol>
<li><>Download the latest official version of HitmanPro</>.
<a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li>Start HitmanPro by <>double clicking on the previously downloaded file.</> and then following the prompts.
<img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <>Next</> .
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li>
<li>Click <>Activate free license</> to start the free 30 days trial and remove the malicious files.
<img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
</ol>
Add to your next reply, any log that HitmanPro might generate.
<hr />
Last edited by a moderator:
I have ran the malwarebytes anti rootkit twice to check for infections and the reports are below , am running malware bytes anti malware now , I can't run hitman pro as the virus is stopping me accessing the internet and that's what I need to run it
have added the 1st 2 reports
have added the 1st 2 reports
scan from malawarebytes anti malware has completed finding now malaware , neither scan has found infection but pc performance is slow and internet connection is still blocked , anything else I can do?
uploaded latest scan
uploaded latest scan
- Oct 5, 2012
- 2,697
STEP 1: Run the Complete Internet Repair utility.
<ol><li>Download <a title="External link" href="http://www.datum-forensics.com/down/comintrep.exe" rel="nofollow external" rel="nofollow">Complete Internet Repair utility</a>to your desktop</li>
<li>Unzip all the files to their own folder on the desktop</li>
<li>Within the folder double click <>CIntRep</></li>
<li>Select the following items,then press the GO button.
<ul><li>Reset Interent Protocol (TCP/IP)</li>
<li>Repair Winsock (Reset Catalog)</li>
<li>Renew Internet Connection</li>
<li>Flush DNS Resolver Cache</li>
<li>Reset Windows Firewall Configuration</li>
<li>Reset the default hosts fie</li></ul>
</li>
</ol>
<hr />
----------------------------------------
STEP 2: Run the MiniToolBox to Repair Internet Problems
Please download MiniToolBox save it to your desktop and run it.
Place a check in the following boxes:
<ol><li>Download <a title="External link" href="http://www.datum-forensics.com/down/comintrep.exe" rel="nofollow external" rel="nofollow">Complete Internet Repair utility</a>to your desktop</li>
<li>Unzip all the files to their own folder on the desktop</li>
<li>Within the folder double click <>CIntRep</></li>
<li>Select the following items,then press the GO button.
<ul><li>Reset Interent Protocol (TCP/IP)</li>
<li>Repair Winsock (Reset Catalog)</li>
<li>Renew Internet Connection</li>
<li>Flush DNS Resolver Cache</li>
<li>Reset Windows Firewall Configuration</li>
<li>Reset the default hosts fie</li></ul>
</li>
</ol>
<hr />
----------------------------------------
STEP 2: Run the MiniToolBox to Repair Internet Problems
Please download MiniToolBox save it to your desktop and run it.
Place a check in the following boxes:
http://123pcworld.com/MalwareTips/MiniToolBox.PNG- Flush DNS
- Report IE Proxy Settings
- Reset IE Proxy Settings
- Report FF Proxy Settings
- Reset FF Proxy Settings
- List content of Hosts
- List IP configuration
- List Winsock Entries
- List last 10 Event Viewer log
- List Installed Programs
- List Devices
- List Users, Partitions and Memory size.
- List Minidump Files
Last edited by a moderator:
hi
I have tried both wireless and Ethernet cable and both provide the same result, the infection must be still somewhere on the machine?
I have tried both wireless and Ethernet cable and both provide the same result, the infection must be still somewhere on the machine?
- Oct 5, 2012
- 2,697
STEP 1 : Run a scan with Kaspersky TDSSKiller
<ol>
<li>Download Kaspersky TDSKiller from the below link.
<><a title="External link" href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" rel="external">KASPERKSY TDSSKILLER DOWNLOAD LINK</a></> <em>(This link will automatically download Kaspersky TDSSKiller on your computer)</em>
</li>
<li>Double-click on <>TDSSKiller.exe</> to run the application.
<img src="http://img4.imageshack.us/img4/1907/tdss1.png" alt="Posted Image" /></li>
<li>Click <>Change parameters</>
<img src="http://img593.imageshack.us/img593/288/tdss2.png" alt="Posted Image" /></li>
<li>Check the boxes next to <>Verify Driver Digital Signature</> and <>Detect TDLFS file system</>, then click <>OK</>
<img src="http://img521.imageshack.us/img521/1456/tdss3.png" alt="Posted Image" /></li>
<li>Click on the <>Start Scan</> button to begin the scan and wait for it to finish.
<>NOTE:</> Do not use the computer during the scan!</li>
<li>During the scan it will look similar to the image below:
<img src="http://img6.imageshack.us/img6/9136/tdss4.jpg" alt="Posted Image" /></li>
<li>When it finishes, you will either see a report that no threats were found like below:
<img src="http://img696.imageshack.us/img696/9898/tdss5.jpg" alt="Posted Image" />
If no threats are found at this point, just click the <>Report</> selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.</li>
<li>If any infection or suspected items are found, you will see a window similar to below:
<img src="http://img854.imageshack.us/img854/905/tdss7.jpg" alt="Posted Image" />
<ul>
<li>If you have files that are shown to fail <em>signature check</em> do not take any action on these. Make sure you select <>Skip</>. I will tell you what to do with these later. They may not be issues at all.</li>
<li>If <em>Suspicious objects</em> are detected, the default action will be Skip. Leave the default set to Skip.</li>
<li>If <em>Malicious objects</em> are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
Make sure that <>Cure</> is selected. <>VERY IMPORTANT!</> - If <em>Cure</em> is not available, please choose <>Skip</> instead. DO NOT choose Delete unless instructed to do so.</li>
</ul>
</li>
<li>Click <>Continue</> to apply selected actions.</li>
<li>A reboot may be required to complete disinfection. A window like the below will appear:
<img src="http://img828.imageshack.us/img828/4812/tdss6.jpg" alt="Posted Image" />
Reboot immediately if TDSSKiller states that one is needed.</li>
<li>Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like <>TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt</> which is based on the program version # and date and time run.</li>
<li>Attach this log to your next reply.</li>
</ol>
<hr />
<ol>
<li>Download Kaspersky TDSKiller from the below link.
<><a title="External link" href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" rel="external">KASPERKSY TDSSKILLER DOWNLOAD LINK</a></> <em>(This link will automatically download Kaspersky TDSSKiller on your computer)</em>
</li>
<li>Double-click on <>TDSSKiller.exe</> to run the application.
<img src="http://img4.imageshack.us/img4/1907/tdss1.png" alt="Posted Image" /></li>
<li>Click <>Change parameters</>
<img src="http://img593.imageshack.us/img593/288/tdss2.png" alt="Posted Image" /></li>
<li>Check the boxes next to <>Verify Driver Digital Signature</> and <>Detect TDLFS file system</>, then click <>OK</>
<img src="http://img521.imageshack.us/img521/1456/tdss3.png" alt="Posted Image" /></li>
<li>Click on the <>Start Scan</> button to begin the scan and wait for it to finish.
<>NOTE:</> Do not use the computer during the scan!</li>
<li>During the scan it will look similar to the image below:
<img src="http://img6.imageshack.us/img6/9136/tdss4.jpg" alt="Posted Image" /></li>
<li>When it finishes, you will either see a report that no threats were found like below:
<img src="http://img696.imageshack.us/img696/9898/tdss5.jpg" alt="Posted Image" />
If no threats are found at this point, just click the <>Report</> selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.</li>
<li>If any infection or suspected items are found, you will see a window similar to below:
<img src="http://img854.imageshack.us/img854/905/tdss7.jpg" alt="Posted Image" />
<ul>
<li>If you have files that are shown to fail <em>signature check</em> do not take any action on these. Make sure you select <>Skip</>. I will tell you what to do with these later. They may not be issues at all.</li>
<li>If <em>Suspicious objects</em> are detected, the default action will be Skip. Leave the default set to Skip.</li>
<li>If <em>Malicious objects</em> are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
Make sure that <>Cure</> is selected. <>VERY IMPORTANT!</> - If <em>Cure</em> is not available, please choose <>Skip</> instead. DO NOT choose Delete unless instructed to do so.</li>
</ul>
</li>
<li>Click <>Continue</> to apply selected actions.</li>
<li>A reboot may be required to complete disinfection. A window like the below will appear:
<img src="http://img828.imageshack.us/img828/4812/tdss6.jpg" alt="Posted Image" />
Reboot immediately if TDSSKiller states that one is needed.</li>
<li>Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like <>TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt</> which is based on the program version # and date and time run.</li>
<li>Attach this log to your next reply.</li>
</ol>
<hr />
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Hi
that scran has completed , found 7 threats but they were suspiciuous objects so I skipped as the above states
report attached
that scran has completed , found 7 threats but they were suspiciuous objects so I skipped as the above states
report attached
Hi
I am in safe mode now, networking and the result is the same on both wireless and Ethernet cable ?
I am in safe mode now, networking and the result is the same on both wireless and Ethernet cable ?
Is that system restore? , the only restore point I now have is 1 from the 10/05/2013 , that was created by combofix,
what would you recommend?
what would you recommend?
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