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<blockquote data-quote="Fiery" data-source="post: 108414" data-attributes="member: 9"><p>Run TDSSkiller and Junkware removal tool first before connecting to the internet. Afterwards, connect to the internet so you can update Malwarebytes and download OTL. Please attach all the logs that are produced since they are extremely long and can't fit in one post. Let me know how your PC is running after the 4 scans below.</p><p></p><p>Download TDSSkiller from <a href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" target="_blank">here</a></p><ul> <li data-xf-list-type="ul">Double-Click on <strong>TDSSKiller.exe</strong> to run the application</li> <li data-xf-list-type="ul">When TDSSkiller opens, click <strong> change parameters </strong> , check the box next to <strong>Loaded modules </strong>. A reboot will be required.</li> <li data-xf-list-type="ul">After reboot, TDSSKiller will run again. Click<strong> Change parameters</strong> again and make sure everything is checked.<br /> <img src="http://img.photobucket.com/albums/v257/MrChalee/clip.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ul">click <strong>Start scan </strong>.<br /> </li> <li data-xf-list-type="ul">If a <strong>suspicious object</strong> is detected, the default action will be <strong>Skip</strong>, click on Continue. (If it saids TDL4/TDSS file system, select <strong>delete</strong>)</li> <li data-xf-list-type="ul">If <strong>malicious objects </strong>are found, ensure <strong>Cure (default)</strong> is selected, then click <strong>Continue</strong> and <strong>Reboot now</strong> to finish the cleaning process.</li> </ul><p></p><p>Post the log after (usually <strong>C:\</strong> folder in the form of <strong>TDSSKiller.[Version]_[Date]_[Time]_log.txt</strong></p><p></p><p>Please download <strong>Junkware Removal Tool</strong> to your desktop from <a href="http://thisisudax.org/downloads/JRT.exe" target="_blank">here</a></p><ul> <li data-xf-list-type="ul">Turn off your antivirus software now to avoid potential conflicts</li> <li data-xf-list-type="ul">Double-click to run the tool. For <strong>Windows Vista</strong> or <strong>7</strong> users, right-click the file and select <strong>Run as Administrator</strong></li> <li data-xf-list-type="ul">The tool will open and start scanning your system</li> <li data-xf-list-type="ul">Please be patient as this can take a while to complete depending on your system's specifications</li> <li data-xf-list-type="ul">On completion, a log (JRT.txt) will be saved to your desktop and will automatically open</li> <li data-xf-list-type="ul">Post the contents of JRT.txt into your next reply</li> </ul><p></p><p>Please download <a href="http://www.malwarebytes.org/mbam-download.php" target="_blank"><span style="color: blue"><strong>Malwarebytes' Anti-Malware from here</strong></span></a> to your desktop.</p><ul> <li data-xf-list-type="ul">Double-click <strong>mbam-setup.exe</strong> and follow the prompts to install the program.</li> <li data-xf-list-type="ul">At the end, be sure a checkmark is placed next to<ul> <li data-xf-list-type="ul"> <strong>Update Malwarebytes' Anti-Malware</strong></li> <li data-xf-list-type="ul"> and <strong>Launch Malwarebytes' Anti-Malware</strong></li> </ul></li> <li data-xf-list-type="ul"> then click <strong>Finish</strong>.</li> <li data-xf-list-type="ul">If an update is found, it will download and install the latest version.</li> <li data-xf-list-type="ul">When it prompts you to try their 30-day trail, click <strong>decline</strong></li> <li data-xf-list-type="ul">Once the program has loaded, select <strong>Perform quick scan</strong>, then click <strong>Scan</strong>.</li> <li data-xf-list-type="ul">When the scan is complete, click <strong>OK</strong>, then <strong>Show Results</strong> to view the results.</li> <li data-xf-list-type="ul">Be sure that everything is Checked (ticked) except items in the <strong>C:\System Volume Information folder </strong>and click on <strong>Remove Selected</strong>.</li> <li data-xf-list-type="ul">When completed, a log will open in Notepad. please copy and paste the log into your next reply<ul> <li data-xf-list-type="ul"> If you accidently close it, the log file is saved here and will be named like this:</li> <li data-xf-list-type="ul">C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\<strong>mbam-log-date (time).txt</strong></li> </ul></li> </ul><p></p><p>Download <a href="http://oldtimer.geekstogo.com/OTL.exe" target="_blank"><strong><span style="color: green"><u>OTL</u></span></strong></a> by <strong>Old Timer</strong> from <a href="http://oldtimer.geekstogo.com/OTL.exe" target="_blank">here</a> and save it to your Desktop.</p><ul> <li data-xf-list-type="ul">Double click on <strong>OTL.exe</strong> to run it.</li> <li data-xf-list-type="ul">Click the <strong>Scan All Users</strong> checkbox.</li> <li data-xf-list-type="ul">Check the boxes beside <strong>LOP Check</strong> and <strong>Purity Check</strong></li> <li data-xf-list-type="ul">Click on <strong>Run Scan</strong> at the top left hand corner.</li> <li data-xf-list-type="ul">When done, two Notepad files will open.<ul> <li data-xf-list-type="ul"><strong>OTL.txt</strong> <-- <em>Will be opened</em></li> <li data-xf-list-type="ul"><strong>Extra.txt</strong> <-- <em>Will be minimized</em></li> </ul></li> <li data-xf-list-type="ul">Please attach the contents of these 2 Notepad files in your next reply.</li> </ul></blockquote><p></p>
[QUOTE="Fiery, post: 108414, member: 9"] Run TDSSkiller and Junkware removal tool first before connecting to the internet. Afterwards, connect to the internet so you can update Malwarebytes and download OTL. Please attach all the logs that are produced since they are extremely long and can't fit in one post. Let me know how your PC is running after the 4 scans below. Download TDSSkiller from [url=http://support.kaspersky.com/downloads/utils/tdsskiller.exe]here[/url] [list] [*]Double-Click on [b]TDSSKiller.exe[/b] to run the application [*]When TDSSkiller opens, click [b] change parameters [/b] , check the box next to [b]Loaded modules [/b]. A reboot will be required. [*]After reboot, TDSSKiller will run again. Click[b] Change parameters[/b] again and make sure everything is checked. [img]http://img.photobucket.com/albums/v257/MrChalee/clip.jpg[/img] [*]click [b]Start scan [/b]. [*]If a [b]suspicious object[/b] is detected, the default action will be [b]Skip[/b], click on Continue. (If it saids TDL4/TDSS file system, select [b]delete[/b]) [*]If [b]malicious objects [/b]are found, ensure [b]Cure (default)[/b] is selected, then click [b]Continue[/b] and [b]Reboot now[/b] to finish the cleaning process.[/list] Post the log after (usually [b]C:\[/b] folder in the form of [b]TDSSKiller.[Version]_[Date]_[Time]_log.txt[/b] Please download [b]Junkware Removal Tool[/b] to your desktop from [url=http://thisisudax.org/downloads/JRT.exe]here[/url] [list][*]Turn off your antivirus software now to avoid potential conflicts [*]Double-click to run the tool. For [b]Windows Vista[/b] or [b]7[/b] users, right-click the file and select [b]Run as Administrator[/b] [*]The tool will open and start scanning your system [*]Please be patient as this can take a while to complete depending on your system's specifications [*]On completion, a log (JRT.txt) will be saved to your desktop and will automatically open [*]Post the contents of JRT.txt into your next reply[/list] Please download [url=http://www.malwarebytes.org/mbam-download.php][color=blue][b]Malwarebytes' Anti-Malware from here[/b][/color][/url] to your desktop. [list] [*]Double-click [b]mbam-setup.exe[/b] and follow the prompts to install the program. [*]At the end, be sure a checkmark is placed next to[list] [*] [b]Update Malwarebytes' Anti-Malware[/b] [*] and [b]Launch Malwarebytes' Anti-Malware[/b][/list][*] then click [b]Finish[/b]. [*]If an update is found, it will download and install the latest version. [*]When it prompts you to try their 30-day trail, click [b]decline[/b] [*]Once the program has loaded, select [b]Perform quick scan[/b], then click [b]Scan[/b]. [*]When the scan is complete, click [b]OK[/b], then [b]Show Results[/b] to view the results. [*]Be sure that everything is Checked (ticked) except items in the [b]C:\System Volume Information folder [/b]and click on [b]Remove Selected[/b]. [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply [list][*] If you accidently close it, the log file is saved here and will be named like this: [*]C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\[b]mbam-log-date (time).txt[/b][/list][/list] Download [url=http://oldtimer.geekstogo.com/OTL.exe][b][color=green][u]OTL[/u][/color][/b][/url] by [b]Old Timer[/b] from [url=oldtimer.geekstogo.com/OTL.exe]here[/url] and save it to your Desktop. [list] [*]Double click on [b]OTL.exe[/b] to run it. [*]Click the [b]Scan All Users[/b] checkbox. [*]Check the boxes beside [b]LOP Check[/b] and [b]Purity Check[/b] [*]Click on [b]Run Scan[/b] at the top left hand corner. [*]When done, two Notepad files will open. [list][*][b]OTL.txt[/b] <-- [i]Will be opened[/i] [*][b]Extra.txt[/b] <-- [i]Will be minimized[/i][/list][*]Please attach the contents of these 2 Notepad files in your next reply.[/list] [/QUOTE]
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