scorpian saver, nation zoom, Sling player?.....Microsoft silverlight.. UGH!

[breanna watson]

I'm assuming all this malware crap piggy backed on one of my media player, "registry cleaners", "adware removal program" downloads. Its turning into a huge pain, and slowing my computer down to a snails pace.

 

[kuttus]

Hi and welcome to the malwaretips.com forums!
I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
[size=medium]Because of this, I advise you to backup any personal files and folders before you start. [/size]
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[kuttus]

Follow this thread and attach requested reports

http://malwaretips.com/threads/malware-removal-assistance-how-to-get-help.20334/

 

[breanna watson]

what's the best way to backup all my files? an online storage program or like an external hardrive

 

[breanna watson]

okay, is this what i was supposed to do and the logs you need.

Please download Farbar Recovery
Scan Tool and save it to your desktop.

•Press Scan button.
•It will make a log (FRST.txt) in the
same directory the tool is run.
Please attach it to your reply.
•The first time the tool is run, it makes
also another log (Addition.txt).
Please attach it to your reply

 

[kuttus]

It seems you send me the required Log Files. Let me check them...

what's the best way to backup all my files? an online storage program or like an external hardrive

Best way to backup your data is a External Hard Drive.

 

[kuttus]

Step-1
Please goto control panel and remove the Program called ScorpionSaver, ShopAtHome.

Step-2
Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)


Open FRST, and click Fix. Attach me that report after it is finished.

 

[breanna watson]

it also asked me to send a log from aswmbr, but while scanning i got the blue pc screen of death. atached also

 

[kuttus]

Okay. Please try the above Fix I have send to you...

 

[breanna watson]

when i try to delete scorpion saver it does this(picture attached)

 

[kuttus]

Press on Ignore.

 

[breanna watson]

its done that for a month saying i dont have sufficient access to the key. and my computer has a huge lag between me typing and the computer responding to my keystrokes

 

[kuttus]

Just reboot the computer and Run the Farbar Recovery Scan Tool as Administrator and try the Fixes.....

 

[breanna watson]

pressed ignore and now this

 

[breanna watson]

okay, also there was no "shop at home" in my control panel

 

[kuttus]

Okay. Ignore shop at home then.

 

[breanna watson]

do i send you the "frst" log after i have run it as an administrator?

 

[kuttus]

Step-2
Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)


Open FRST, and click Fix. Attach me that report after it is finished.

Do this one and send me the log

 

[breanna watson]

ran fix here is the log

 

[kuttus]

STEP 1: Run a scan with Junkware Removal Tool

Please download Junkware Removal Tool to your desktop from here

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
• Post the contents of JRT.txt into your next reply

---

STEP 2: Run a scan with AdwCleaner

1. Download AdwCleaner from the below link.
   ADWCLEANER DOWNLAOD LINK (This link will automatically download Security Check on your computer)
   
2. Close all open programs and internet browsers.
3. Double click on adwcleaner.exe to run the tool.
4. Click on Scan,then confirm each time with Ok.
5. After the Scan is Over press on Clean ,then confirm each time with Ok.
6. Your computer will be rebooted automatically. A text file will open after the restart.
7. Please post the contents of that logfile with your next reply.
8. You can find the logfile at C:\AdwCleaner[S1].txt as well.

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