someone is stealing my accounts

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mtny

New Member
Thread author
Oct 16, 2022
4
Someone is stealing my accounts. Would someone please help me?

I have taken back my accounts but a few days later they stole them again. I am pretty sure that they are using for illegal things. I think there is no malware on my PC and there is an antivirus but if they know my wireless key and PC key can they do it easily? I use Chrome, and chrome stores passwords and reveals with PC's password.

Thank you.
 
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nasdaq

Moderator
Verified
Staff Member
Nov 5, 2019
1,425
Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

HOW ACCOUNT TAKEOVER HAPPENS

Verified you passwords.
Pwned Passwords are hundreds of millions of real world passwords previously exposed in data breaches.

How to Create a Strong Password (and Remember It)

If Chrome is Synced with other Devices reset it.



Execute the suggested fix.

Restart the computer normally.

Do not reset it until all is well.

===========

If you need to check for malware run these tools.
Submit the logs for my review.

Please download Malwarebytes Anti-Malware from Malwarebytes or
from BleepingComputer


Right-click on the MBAM icon and select Run as administrator to run the tool.
Click Yes to accept any security warnings that may appear.
Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
On the left menu pane click the Settings tab, and then select the Protection tab on the top.
Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
Note: The scan may take some time to finish, so please be patient.
If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button.
While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
The log can also be viewed by clicking the log to select it, then clicking the View Report button.

Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

Please download AdwCleaner by Malwarebytes your Desktop.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click the Scan button and wait for the process to complete.
Click the LogFile button and the report will open in Notepad.

IMPORTANT

If you click the Clean button all items listed in the report will be removed.

If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click the Scan button and wait for the process to complete.
Check off the element(s) you wish to keep.
Click on the Clean button follow the prompts.
A log file will automatically open after the scan has finished.
Please post the content of that log file with your next answer.
You can find the log file at C:\AdwCleanerCx.txt (x is a number).

===

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
L7kNU5y.jpg

Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
[img=[URL]http://deeprybka.trojaner-board.de/eset/eng/attachlogs.png[/URL]]

Attach the file(s). A 2 Steps process.
Reply to this topic.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach. <- Step 1.
Click Attach this file. <- Step 2.
Click the Add reply button.

Please post the logs for my review.

Let me know what problems persists.

Wait for further instructions

p.s.

The Farbar program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
<<<>>>
 

mtny

New Member
Thread author
Oct 16, 2022
4
Hello, nasdaq. I am very happy for you interest into my problem. I will try to do what is required.
Execute the suggested fix.

Restart the computer normally.

Do not reset it until all is well.

It seems I can't do the above steps because I don't have an Gmail account for now. Thieves have it. Or can I apply? On chrome, I click on human figure on the right top, the icon next to the three-dots, then I click on open the sync, the blue text, then login screen comes. That's all. I don't have the password now.
 

mtny

New Member
Thread author
Oct 16, 2022
4
I am a very amateurish person for PC so some questions are gnawing my mind. These questions are bothering for me. First of all, without any malware or virus or trojan, can they still do something to my PC such as monitoring my activity? If they know wireless keys, modem keys or PC passwords?

Thank you.
 

mtny

New Member
Thread author
Oct 16, 2022
4
Would you please also explain how to empty quarantine folder in Malwarebytes? How to delete items inside the quarantine folder in Malwarebytes?

After moving the items detected by MB, I think freezings has ended. My PC, especially my Chrome browser were stopping before scan. Even thanks only for this!

Thank you.
 
Last edited:

nasdaq

Moderator
Verified
Staff Member
Nov 5, 2019
1,425
Hi,

How to Delete/Restore quarantined files.

Follow the directives on the page to delete all the files.
<<<>>>

Contact Google at:
Let them know that you were hacked and you lost control of your Gmaiil account.

See that they can do for you to gain access to it of create a new profile.

If you can download the programs I suggested please run them and post the logs.
If you have any problem with one program let me know what and try the others.

We can start working on them.
 
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