Someone tried to scam me on Cannon website. Wondering if I have a problem?

Sharonp

Level 1
Thread author
Verified
Oct 28, 2014
71
Hello,
Yesterday, I sought help for my cannon printer on the website because I could not get the printer to hook up to my new modem. There was a chat feature and I started a chat with someone I thought was from Cannon. I allowed them to take control of my computer. I was on the phone with them I thought it was legitimate. While they were talking they got into my computer through MSDOS. They tried to say that foreign people were using my Internet ports because I did not have a networking firewall. That left no port for the cannon printer to connect to my wifi. They wanted me to speak with a networking specialist. Then I got suspicious and ended the conversation and disconnected so they were no longer controlling my computer. I called the Geek Squad to check my computer and help with the printer. They ran their scans and downloaded a driver and my printer is working. I am concerned because the scammer was looking for my IP address. I have a file a png image that he downloaded of a network firewall that is still on my computer and might be harmless. Anyhow, is there anyway they can access my passwords. Is the png file in my download folder harmful? I did have the Geeksquad check but I wanted to make sure. Thanks. I am not trying to waste anyone's time.
 

Attachments

  • Addition.txt
    31.5 KB · Views: 460
  • FRST.txt
    32.6 KB · Views: 478

tim one

Level 21
Verified
Honorary Member
Top Poster
Malware Hunter
Jul 31, 2014
1,086
Hello

If you need assistance for malware infection, you should open a new post here:

Malware Removal Assistance For Windows

In this forum section, I can only suspect that the scammer may have had access to your sensitive files and documents.
If you keep the password in the clear on a text document for example, the risk is that a malware, or unauthorized access to your PC (using scam as in your case) could actually steal your passwords.

My advice: change immediately your passwords and login information to mitigate any damages.

Always encrypt your sensitive data using Winrar, SecureMyBit or creating a virtual encrypted partition using Steganos.
 

Sharonp

Level 1
Thread author
Verified
Oct 28, 2014
71
Thanks, I have my passwords in my head. I do not write them on any document. I will change them now. I want to get rid of this file on my computer. I know if I delete it that it will still be on there. I will post in the other thread. Thanks again.
 

About us

  • MalwareTips is a community-driven platform providing the latest information and resources on malware and cyber threats. Our team of experienced professionals and passionate volunteers work to keep the internet safe and secure. We provide accurate, up-to-date information and strive to build a strong and supportive community dedicated to cybersecurity.

User Menu

Follow us

Follow us on Facebook or Twitter to know first about the latest cybersecurity incidents and malware threats.

Top