SpyShelter key encryption, some keys not working

[msoquet]

hello,

SpyShelter Premium
Windows 10 Pro

As soon as I activate the key encryption feature, some of my keyboard keys (like q o or s) no longer work, be it on the system or apps (browser)

Any ideas ? Thx

 

[Deleted member 65228]

We need more information to even estimate a potential issue.

1. Are you running any other security software?
2. What Operating System are you running and is it updated to the latest version?
3. Was SpyShelter Premium previously working or is this the first time you've tried it?
4. Did you reboot after installation if it is your first time installing?
....

Your best bet is customer support though, assuming they reply to you. I cannot remember if it was SpyShelter or another vendor I heard bad customer support feedback for.

SpyShelter Helpdesk | World's best anti keylogger

 

[msoquet]

Hi sure

1) only AdGuard and Windows Defender & Firewall
2) Windows 10 Pro, updated to latest version
3) first time install
4) yes I did

I contacted support. No reply yet

 

[shmu26]

hello,

SpyShelter Premium
Windows 10 Pro

As soon as I activate the key encryption feature, some of my keyboard keys (like q o or s) no longer work, be it on the system or apps (browser)

Any ideas ? Thx

Make sure you are using the latest version of spyshelter.

 

[msoquet]

I downloaded the latest installer today

 

[shmu26]

Eventually, support will answer you. It might take time, but they answer. Your issue is unusual. You might want to try uninstalling AdGuard and see if that helps. Who knows, maybe it conflicts. That is the only thing I can think of.

 

[msoquet]

I just uninstalled properly AdGuard and the issue remains. Also it happens on 2 different machines... They are both dedicated servers from Hetzner.

Tried on a 3rd machine from OVH. Windows 10 Pro x64 again. Same problem

 

[AtlBo]

Had the same trouble in W7 Pro, but only with Chrome. Had to ditch SpyShelter...

 

[DeepWeb]

Same as OP and @AtlBo. SpyShelter was ultimately causing strange issues.

@msoquet what version of Windows are you using?

 

[msoquet]

@msoquet what version of Windows are you using?

Windows 10 Pro
Version 1709
OS Build 16299.309

 

[ichito]

Windows 10 Pro
Version 1709
OS Build 16299.309

This is the newest build...right? People says...is not my expierance because I don't use Win 10...that each new build is like the brand new system so such app like SS, which is deeply integrated with system in wich works, can meet some issue. Check and try to apply options:
- Settings/Security/"Decrease self-defense to improve..." - enabled
- Settings/Advanced/"Use hard hooks" - disabled
- Keystroke Encryption/Advanced/"Better compatibility mode"- enabled
And the question - do you have in Chrome some addons than can possibly influence on SS working? Threre are some other apps with such issue?

 

[ForgottenSeer 69673]

some of my keyboard keys (like q o or s) no longer work, be it on the system or apps (browser)

Are you using the same keyboard on all systems? Last time this happened to me, I had spilled coffee on the keyboard.

 

[msoquet]

They are distant servers. I am using the RDP keyboard from the RDP iPad app.

Thanks @ichito I will try those settings

My problem happens on Brave and Chrome browsers, but also on system only when I try to use Windows...

 

[msoquet]

Allright guys, so I just tried to connect to my distant machine through RealVNC instead of RDP, and the VNC keyboard works fine with SpS key encryption...

So I guess there is no mean to make RDP keyboard work ? Compatibility issue ?

The bad thing about RealVNC service mode is that it requires Windows user password at each connection. I switch of computers very too often to lose this time

 

[ichito]

Keystroke encryption feature can be disabled for specific apps...in "Keystroke Encryption"/"Process Filter" tab you can find automaticaly enabled option "do not to encrypt keystrokes of processes specified below" what means that such apps are excluded from encryption. You can add every app you need or change option of encryption to another of accesible.
In your case you should perhaps exclude processes used to remote controll...keystrokes in browser at the end of chain will be encrypted.

 

[Thales]

I used keystroke encryption software in the past but I had some issues with them. Sometimes I couldnt type and had to press the windows START button a couple of times.
I do not know why and how it could resolve the problem but it worked for me.
Maybe it won't solve your problem but it can be useful to someone!

 

[msoquet]

Tried the Start button tip as well as those settings
- Settings/Security/"Decrease self-defense to improve..." - enabled
- Settings/Advanced/"Use hard hooks" - disabled
- Keystroke Encryption/Advanced/"Better compatibility mode"- enabled

No success

I could go for process exclusion but still I have got the dilemna for Windows system too.
Guess I’ll buy VNC Connect to get user mode