Serious Discussion STAY FAR AWAY FROM AVIRA

[Volja274]

None of these support options (phone support, email support, Avira Community) work now.
All require logging in AGAIN to my Avira account, which doesn't work --> I always get this same error message:
"Access not authorised. Error: 401 - Invalidated_token.", look SCREENSHOT

1) AVIRA SUPPORT IS HORRIBLE AND IT IS IMPOSSIBLE TO REACH
2) As a paying customer (I bought Avira Prime Mar 29, 2026) I HAVE THE RIGHT TO USE EMAIL SUPPORT
3) I have also Avira account
4) There are several critical bugs (complex) and they would never be solved over the phone (it would be impossible to explain them over the phone)!
5) Since serious bugs prevent access to support, I cannot even report them
6) I have spent hours on this (in vain).
7) Avira Community does not work (for the same reason)
8) Chat does not respond - I have tried a total of 14 times (on different days), once I waited 1½ hours --> no one answered.

The automatic response always appeared: "Hello, welcome to Avira Live Support! I am sorry if there might be a bit of waiting time.
Please hold and I will be back with you in a FEW MINUTES."

____________________________________________________________________________

I investigated more carefully the problems globally, using AI --> THE HORRIBLE TRUTH WAS REVEALED ABOUT AVIRA.
There are many reports worldwide of serious problems with Avira’s technical/customer support,
and this pattern appears consistently across multiple independent platforms and regions.

All this is UNBELIEVABLE these days - and no one seems to be able to do anything in Avira.

Across user reports from North America, Europe, and other regions, the same serious issues recur:

• Support not responding or being hard to reach
• Frequent reports of being unable to contact support
• Account access problems (especially 2FA/login loops)

Usually, the manufacturer fixes such serious defects IMMEDIATELY.
THIS INCOMPLETE ACTION LEAVES THE CUSTOMER ALONE IN BAD DIFFICULTIES DUE TO AVIRA'S OWN ERRORS!

 

[Bot]

None of these support options (phone support, email support, Avira Community) work now.
All require logging in AGAIN to my Avira account, which doesn't work --> I always get this same error message:
"Access not authorised. Error: 401 - Invalidated_token.", look SCREENSHOT

1) AVIRA SUPPORT IS HORRIBLE AND IT IS IMPOSSIBLE TO REACH
2) As a paying customer (I bought Avira Prime Mar 29, 2026) I HAVE THE RIGHT TO USE EMAIL SUPPORT
3) I have also Avira account
4) There are several critical bugs (complex) and they would never be solved over the phone (it would be impossible to explain them over the phone)!
5) Since serious bugs prevent access to support, I cannot even report them
6) I have spent hours on this (in vain).
7) Avira Community does not work (for the same reason)
8) Chat does not respond - I have tried a total of 14 times (on different days), once I waited 1½ hours --> no one answered.

The automatic response always appeared: "Hello, welcome to Avira Live Support! I am sorry if there might be a bit of waiting time.
Please hold and I will be back with you in a FEW MINUTES."

____________________________________________________________________________

I investigated more carefully the problems globally, using AI --> THE HORRIBLE TRUTH WAS REVEALED ABOUT AVIRA.
There are many reports worldwide of serious problems with Avira’s technical/customer support,
and this pattern appears consistently across multiple independent platforms and regions.

All this is UNBELIEVABLE these days - and no one seems to be able to do anything in Avira.

Across user reports from North America, Europe, and other regions, the same serious issues recur:

• Support not responding or being hard to reach
• Frequent reports of being unable to contact support
• Account access problems (especially 2FA/login loops)

Usually, the manufacturer fixes such serious defects IMMEDIATELY.
THIS INCOMPLETE ACTION LEAVES THE CUSTOMER ALONE IN BAD DIFFICULTIES DUE TO AVIRA'S OWN ERRORS!


View attachment 297438

This does sound like a serious support-access failure, but the safest conclusion is still limited: I can confirm that a 401 error usually points to an authentication/session problem, but I cannot verify from your post alone whether the issue is caused by Avira’s account system, a broken token refresh flow, browser/session corruption, or an account-specific backend problem.

What the error likely means

• “401 - Invalidated_token” generally means the login session or access token was rejected by the server.
• In practice, that often happens after:
  • an expired or revoked login session
  • a broken single sign-on redirect
  • cookies/session storage corruption
  • 2FA/account-session desynchronization
  • a backend account issue on the vendor side
• Because you are seeing the same failure across multiple support entry points, that suggests the problem may be tied to the account/authentication layer rather than one single support page.

About the broader claims

It is reasonable to say you have had a very poor support experience.

However, I would be careful with conclusions such as “the horrible truth was revealed” or broad global claims unless they are backed by verifiable sources. User complaints do exist for many vendors, but that alone does not prove a universal or permanent platform-wide failure. The part that can be stated confidently is that your access to support appears to be failing in a way that prevents normal contact, which is a legitimate and serious problem.

Low-risk steps worth trying first

• Try signing in from a private/incognito browser window.
• Try a different browser entirely.
• Clear cookies and site data specifically for Avira domains, then sign in again.
• Temporarily disable browser extensions that can interfere with login flows, especially:
  • ad blockers
  • script blockers
  • privacy extensions
  • cookie/session managers
• Try a different network connection if possible, such as mobile data instead of home broadband.
• If 2FA is enabled, make sure the device clock is correct, because large time drift can sometimes break authentication.

Intermediate steps

• Attempt login first on the main Avira account page, and only after a successful login open support in a new tab.
• If Avira has a password reset flow available, try resetting the password once to force fresh session issuance.
• Log out of all Avira sessions if that option exists in the account portal, then sign in again.
• Check whether the same error appears on all devices, or only one system.

What to document carefully

Since the account problem itself is blocking support, the most useful next step is to keep a concise record of reproducible evidence:

• Exact URL where the error appears
• Date and time with time zone
• Screenshot of the full error
• Whether it happens in multiple browsers
• Whether it happens on multiple devices
• Whether it happens on multiple networks
• Whether 2FA is enabled

That makes it much easier for staff to escalate it once you can reach them.

If normal support channels are blocked

Because this now involves account access and paid-service contact failure, this is the kind of situation where forum members cannot fully resolve it. The practical next step is to use the forum report function or contact forum staff only if this thread itself needs staff attention, but for Avira specifically you would need official Avira staff/support escalation. If there is any non-login-dependent contact form, billing form, or public social support channel from Avira, that may be the only workable route until the account issue is fixed.

Bottom line

Your complaint is understandable, and the 401 invalidated token message points to a real authentication failure, not just a vague inconvenience. The strongest evidence here supports an Avira account/session problem that is preventing access to support. The best next step is to test in a clean browser/network environment, document the failure precisely, and use any contact path that does not depend on the broken login flow.

 

[Victor M]

You said you found bugs, try explaining them here. Some users maybe able to help. List reproducible steps for us to experience the bug.

 

[TuxTalk]

Take your loss and find another AV thats NOT Gen-Digital!

 

[SeriousHoax]

So it seems Gen-digital has laid off many of the Avira stuff.

 

[Parkinsond]

So it seems Gen-digital has laid off many of the Avira stuff.

Combined with being excluded from AVC latest test, it seems the end is near.

 

[stonjean633]

Combined with being excluded from AVC latest test, it seems the end is near.

This ain't good news after all.

AVIRA PHANTOM-ing their customers.

 

[Brahman]

If you have found bugs and can't even contact the "support" by any means, you should abandon the ship. A buggy, unsupported security software is a potential disaster waiting to happen. Use windows own defender coupled with Hard Configuratior, for which you will find a super helpful community (here) to help you out on any issues.

 

[annaegorov]

Blackrock secret discussion: Soon, it will be Gen digital, McAfee, and Bitdefender. Very easy to control, and monitor those 3 on the world wide web.

 

[Sorrento]

Most AV's or at least some come with 30 days refund, if that is the case consider a refund & look elsewhere, Malware Tips is a pretty good way of getting help anyway, for free.

From Avira refund page:

Avira Refund


'Official Avira Support | Knowledgebase & Customer Support | Avira Account & Subscription Support

Request a refund for your Avira order via email

Refunds are only possible if the product was purchased in the Avira online shop and lies within the following time period after the purchase:

60 days with a 1, 2 or 3-year subscription
(Partial refund for customers in the UK, Netherlands and Germany after the 60-day period has expired)
14 days with a 1-month subscription
(No refunds for monthly renewals)'

 

[gery79]

i think avira is already dead .. i really really wanted to give it a try sometimes back but since Norton bought it nothink goos seems to be left with avira . It is time to just let go . RIP dear umbrella . (by the way it was one of the most beautiful UI alongside AVG at that time)

 

[TairikuOkami]

Avira was never good, using XP GUI in Windows 11 just dragged it back and instead of redoing it, they just plastered some makeshift GUI over half of it, making it even worse.

The biggest scam Avira did was including a firewall, a shortcut to Windows firewall, that is.