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Hi
I have 'Shopping side Kick plugin' presence at the tool bar of outlook.
This follows several days of expert assistance trying to clean up my drives. In addition I subscribed to a dedicated tool to remove the infection but still no success. any ideas would be very appreciated. Also it nay be related but the icons remain highlighted on my desk top despite following the advised process to stop that happening.
I'm Fiery and I would gladly assist you in removing the malware on your computer.
PLEASE NOTE: The first 3 posts of ALL new members require approval by mods/admins. Please be patient if you don't see your post immediately after submitting it.
Before we start:
Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
The absence of symptoms does not mean your PC is fully disinfected.
If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.
<hr>
Please download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool(For Vista or Windows 7, right-click and select Run as Administrator to start)
Click Scan then Clean
Please post the content of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner\Adwcleaner[S0].txt
Please download Junkware Removal Tool to your desktop from here
Turn off your antivirus software now to avoid potential conflicts
Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
The tool will open and start scanning your system
Please be patient as this can take a while to complete depending on your system's specifications
On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
Post the contents of JRT.txt into your next reply
Download OTL by Old Timer from here and save it to your Desktop.
Double click on OTL.exe to run it.
Click the Scan All Users checkbox.
Check the boxes beside LOP Check and Purity Check
Click on Run Scan at the top left hand corner.
When done, two Notepad files will open.
OTL.txt <-- Will be opened
Extra.txt <-- Will be minimized
Please attach the contents of these 2 Notepad files in your next reply.
If you don't know how to attach the files, please follow the instructions here: http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072
I have attached the other desk top file received as you requested and would be interested in any comment you might like to make.
countblake
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.3 (09.27.2013:1)
OS: Microsoft Windows XP x86
Ran by Richard on 29/09/2013 at 6:05:24.50
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~ Services
Successfully stopped: [Service] backupstack
Successfully deleted: [Service] backupstack
Successfully stopped: [Service] pc performer manager
Successfully deleted: [Service] pc performer manager
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 29/09/2013 at 6:27:59.82
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
