Super Optimizer preventing startup

[margaret]

Somehow I ended up having 2 (at least 2) male ares installed on my computer today.

I read instructions on how to remove one and after Uninstaller it said to restart. I did....and now the 2nd one, Super Optimizer, is running during start up and when I quit it my computer never finishes starting up.

Help!

 

[TwinHeadedEagle]

Hello Margaret,

Please follow our Preparation Guide Before Requesting Malware Removal Help

 

[margaret]

Sorry...not sure how I can install that program when I can't start up my computer. I'm using this forum via my phone. (Sorry for the typos above.)

Should I install that program on my phone? Seems.like the report it generates won't tell you anything about the computer with the issue.

 

[TwinHeadedEagle]

You need to transfer Farbar Recovery Scan Tool somehow on your PC. Can you boot into Safe Mode with Networking and download this tool from there?

 

[margaret]

If you can instruct me how to boot into safe mode with networking I'm glad to try.

 

[TwinHeadedEagle]

Sorry, I should have done it in my previous message.


Start Windows 7/Vista/XP in Safe Mode with Networking

1. Immediately after the computer is powered on or restarted (usually after you hear your computer beep), tap the F8 key in 1 second intervals.
2. After your computer displays hardware information and runs a memory test, the Advanced Boot Options menu will appear.
3. Use the arrow keys to select Safe Mode or Safe Mode with Networking and press ENTER. For more information about Safe Mode options, click here for Windows XP or click here for Windows Vista/Windows 7.

 

[margaret]

Ok

 

[margaret]

Here are the files. Now in safe mode, I uninstalled Super Optimizer and Vonxxxx, which had also made its way on there.

 

[TwinHeadedEagle]

Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• Vosteran
• WSE_Vosteran

After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.