Superfish infected but embedded - can't find it

[buggycomputer]

Hi guys,

I would need some help with removing superfish please? I have tried to follow your steps. Step 1 (Control Panel) didn't apply, because it doesn't seem to be installed on my computer. Step 2 (Mozilla) didn't work either, because it didn't show anything under add-ons - extensions.
I have also run the adwcleaner, but it hasn't found anything...
I'm pretty sure it's superfish, I have the classical symptoms and the loading history that says "loading www.superfish...." was pretty clear.
Thanks for your help!!

 

[Fiery]

Hi and welcome to MalwareTips!

I'm Fiery and I would gladly assist you in removing the malware on your computer.

PLEASE NOTE: The first 3 posts of ALL new members require approval by mods/admins. Please be patient if you don't see your post immediately after submitting it.

Before we start:

• Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
• Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
• Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
• Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
• The absence of symptoms does not mean your PC is fully disinfected.
• If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
• Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

<hr>
Download OTL by Old Timer from here and save it to your Desktop.

• Double click on OTL.exe to run it.
• Click the Scan All Users checkbox.
• Check the boxes beside LOP Check and Purity Check
• Click on Run Scan at the top left hand corner.
• When done, two Notepad files will open.
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized
• Please attach the contents of these 2 Notepad files in your next reply.

If you don't know how to attach the files, please follow the instructions here: http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072

 

[buggycomputer]

Thank you so much for your fast reply!!

I have run the scan and attached both documents. Waiting for further instructions. )

 

[Fiery]

Hi,

Please download Junkware Removal Tool to your desktop from here

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
• Post the contents of JRT.txt into your next reply

Download & SAVE to your Desktop RogueKiller or from here

• Quit all programs that you may have started.
• Please disconnect any USB or external drives from the computer before you run this scan!
• For Vista or Windows 7, right-click and select Run as Administrator to start
• Wait until Prescan has finished, then click on "Scan" button
• Wait until the Status box shows "Scan Finished"
• Click delete and wait until it saids deleting finished
• Click on "Report" and copy/paste the content of the Notepad into your next reply.
• The log should be found in RKreport[1].txt on your Desktop
  Exit/Close RogueKiller+

Please download Malwarebytes' Anti-Malware from here to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• When it prompts you to try their 30-day trail, click decline
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

 

[buggycomputer]

Hi Fiery,

did all three steps and have attached the new docs. Deleting all that crap felt great... does that mean I am clean now?? *hope*

Your instructions are really great!!

 

[Fiery]

Hi,

Does superfish still appear?

Run Eset NOD32 Online AntiVirus here

Note: You will need to use Internet Explorer for this scan.
Vista / 7 users: You will need to to right-click on the Internet Explorer icon and select Run as Administrator

• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Disable your current antivirus software. You can usually do this with its Notfication Tray icon near the clock.
• Make sure that the option "Remove found threats" is Un-checked, and the following Advance Settings are Checked
  • Scan unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
• Click Scan
• Wait for the scan to finish
• When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
• Save that text file on your desktop. Copy and paste the contents of that log in your next reply to this topic.
• The log can also be found in logfile located at C:\Program Files\ESET\Eset Online Scanner\log.txt

 

[buggycomputer]

Hi Fiery,

I can't see any remainders of superfish... laptop looks clean and tidy like new! Haven't done the Eset NOD32 Online AntiVirus yet... would I only have to do that if superfish was still there? Or do you want me to do it anyway?

I know that sometimes it's still there although you think it's gone, that's why I asked you if I'm "clean" now.

 

[Fiery]

Hello,

I would suggest you do the ESET scan to double check. I would want to see the ESET log before I say your PC is clean or not

 

[buggycomputer]

Sorry, it took me ages... the scan ran for 2 hours or so and I had a few really busy days.

Attached the file! It found a few things, but I hope that doesn't mean anything...?

 

[Fiery]

Hi,

Just some leftovers to remove.

Open OTL. Under custom scan/fixes, copy and paste the following:

:Files
D:\$RECYCLE.BIN\S-1-5-21-3978229083-393305652-82000872-1001
C:\Program Files (x86)\LyricsFan-1

:Commands
[EMPTYTEMP]
[RESETHOSTS]

Then click Run Fix. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply.

If you are no longer experiencing any other issues, your PC is now clean!

Double click on OTL to run it

• Click on the Cleanup button at the top.
• You will be asked to reboot the machine to finish the Cleanup process. Choose Yes
• This will remove itself and other tools we may have used.

Also, open adwCleaner and click Uninstall

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Now that your PC is clean, I recommend you to create a new System Restore point then purge the old ones after.

For Windows 7
Create a restore point
Delete all but the most recent restore point - Click the Delete all but the most recent restore point link

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Keep your system updated
Keeping your programs (especially Adobe and Java products) updated is essential. Outdated programs make your PC more vulnerable to future malware threats. To help you:

• Download and install Update Checker. It will notify you if any of your programs require an update.
• Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office product bugs and vulnerabilities.
• Please ensure you update your system regularly and have automatic updates on. You can learn how to turn Automatic Updates on here

---

In addition to your antivirus, you need additional protection such as a firewall and behavioural blocker. However, adding one of these programs may slow down performance. It is for you to decide the trade off between more security and a faster PC.

• Online Armor
• Comodo Firewall - If you are an advance user
• ZoneAlarm Free Firewall

Other steps that you may want to do to further protect your system/files:

• Sandboxie - "Quarantines" your browser so anything that you do in it will be isolated from your system.
• Backup important files regulary to an external hard-drive or USB

Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with maximum security, please start a thread here. Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections.

Should you want to try a product but don't know how it performs, here is a list of current reviews to help you decide.

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Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet.

Firefox is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security.

• KeyScramber - Encrypts your keystrokes to protect you against keyloggers that steals personal & banking information
• AdBlock - Disable/blocks advertisements on websites so you won't accidentally click on a malicious ad.
• NoScript - Disables Flash & Java contents to avoid exploits or drive-by attacks
• Web of Trust - Shows the website rating by other users and blocks dangerous and poor-rated sites

Google Chrome is another good browser that is faster and more secure than Internet Explorer by having a sandbox feature. Additionally, you can add the following add-on to Chrome to heighten security.

• AdBlock

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Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy.

• CCleaner
• Malwarebytes Anti-Malware

Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask

My virus removal help is always free. Should you wish to show your appreciation via a donation, it will be much appreciated.
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[buggycomputer]

Hi Fiery,
sorry it took so long to reply! I tried twice after your last post, but the forum wouldn't let me post my reply. I always said "undefined".
I'm not experiencing any issues anymore! Thank you so much for your help, you were great!!!

 

[Fiery]

You're welcome