Surveillance software installed on my laptop.

NervousFiend

NervousFiend

New Member
Thread author
Sep 27, 2016
4
0
1
Iran
Hello,
I'm pretty sure somebody installed a Surveillance software on my laptop either as a keylogger or Remote Access Tool, Using this tool the hacker managed to gain access to my bitcoin wallet username and password (I use blockchain.info) and steal 60$ worth of bitcoins. I tried using Malwarebytes but It detected malware in my recycle bin (I don't know what that means).
I would really appreciate if you could help me at least delete this malware from my laptop so that I can make sure my private files are safe.
Thank you.
 
Hello,


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.

    x5o4gh.png

  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
 
Please download Zemana AntiMalware and save it to your Desktop.
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​
  • Open Zemana AntiMalware again.
  • Click on
    4zu6vb.jpg
    icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • The only left thing is to attach saved report in your next message.
 

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