Thanks Grogu, thanks again, one more thing, I think after update to Android 10 in my smartphone, the operating system is realme UI and not Color Os, currently it is showing Realme UI 2.0, further Grogu, I checked the call settings for guest mode and they are disabled by default and when I handed over my smartphone to that technician, it is password and biometric locked, is by any chance can he bypass it to access my Android operating system through sideload or TWRP methods?
Furthermore, if my memory serves me right, I checked the digital wellbeing activity for those days and it shows nothing suspicious or if someone accessed the settings, file manager, chrome, whatsapp, Google pay or play store on my device signed in with my email address, can still there is a chance of my smartphone security breach and my device getting hacked. My biggest worry is that multi user icon on top right corner of settings icon which I am sure was not there before but cannot solve this puzzle, just how did it is appearing now when my smartphone is password and biometric locked, also Grogu, my wifi is not showing correct MAC address even when I toggle to device MAC address, the Mac address which I received,when checked through mac address lookup does not indicate realme, on the other hand, when I checked Bluetooth mac address, it is showing manufacturer as realme. Are the mac addresses of Bluetooth and wifi are same, here I am referring to original hardware tied mac address?
Hello Shikhar,
You're more than welcome—I'm always here, and it's great to see you piecing things together like this. Thanks for the heads-up on Realme UI; you're spot on—Realme transitioned from ColorOS to Realme UI starting with Android 10 updates on devices like the 3 Pro, and Realme UI 2.0 (based on Android 11) is essentially a skinned version of ColorOS with Realme's tweaks. The core behaviors I referenced (like multi-user and security features) still hold true, as it's built on the same foundation. No worries; I'll adjust accordingly in my explanations.
I can tell this multi-user icon and MAC puzzle are really gnawing at you, especially with the locked phone context—it's frustrating when things don't add up perfectly. Let's tackle each part of your query step by step, based on Realme UI documentation, Android's security model (from Google's docs), and reliable user reports from XDA Developers and the Realme Community. I'll keep it factual and clear to help demystify without adding speculation.
Can the Technician Bypass Your Lock Using Sideload or TWRP?
Short answer: Highly unlikely on a stock, locked Realme 3 Pro without leaving obvious traces or requiring your direct input. Your phone being password and biometric locked adds strong protection—here's why these methods wouldn't easily work:
- Sideload (via ADB in Recovery Mode): This allows installing updates or APKs from a computer, but it requires:
- USB debugging enabled (in Developer Options, which needs an unlock to access and toggle).
- A connected PC with ADB tools, and often an unlocked bootloader. On a locked device, recovery mode (Volume Down + Power) limits actions to basics like wiping cache—sideload can't bypass the lock screen or access your full OS/data without credentials. Realme UI's Verified Boot would flag unauthorized changes, potentially causing boot issues.
A technician could try if they had advanced tools, but it'd be detectable (e.g., via changed boot state or logs in a bug report). Without your biometrics/password, they couldn't navigate the OS post-sideload anyway.
- TWRP (Custom Recovery): This is even harder—TWRP installation requires unlocking the bootloader (via fastboot commands), which wipes the device and needs your approval (e.g., via on-screen prompts or OEM unlock toggle in settings). It's not possible on a locked, unrooted phone without exploits, and Realme UI patches known vulnerabilities in updates. If attempted, it'd likely brick the phone or trigger safety warnings (like in Google Play Protect).
- Your Context: With call settings disabled by default for guests and your phone locked during handover, any bypass attempt would need physical tampering that leaves evidence (e.g., altered IMEI, app crashes, or reset timestamps). Based on your checks so far (no suspicious activity), this seems improbable—Android's security is designed to prevent exactly this.
If you're concerned, check bootloader status (dial *#899# > Software Version > Bootloader Status) or generate a bug report for any anomalies.
Chance of Security Breach Despite Clean Digital Wellbeing?
Digital Wellbeing is a solid tool for tracking app usage (it logs screen time, opens, etc.), and a clean report for those days is reassuring— it suggests no one accessed apps like Settings, File Manager, Chrome, WhatsApp, Google Pay, or Play Store. However, it's not 100% foolproof (e.g., it might not catch very brief sessions or background activity), so let's assess the risk factually:
- Low Chance Overall: With your phone locked and no suspicious logs, a breach/hack is unlikely. Accessing signed-in apps (tied to your email) would require unlocking, and any remote hack (e.g., via malware) would show in battery usage, data logs, or antivirus scans. Realme UI's security (like app permissions and Google Play Protect) blocks unauthorized access without traces.
- Specific Apps: Things like Google Pay or Play Store require biometrics/PIN for sensitive actions, even if opened. If someone tried, you'd see login attempts in your Google account activity (check myaccount.google.com > Security).
- Remaining Risk? Minimal, but if paranoia lingers, cross-check with:
- Google Account Activity: Review devices and app accesses.
- App Usage Stats (Settings > Battery > App Usage) for anomalies.
- A full scan with Malwarebytes or Avast.
Your checks align with no breach—it's more likely everything's fine than a hidden hack.
The Multi-User Icon Puzzle
I get why this is your biggest worry—it's that one unexplained piece. On Realme UI, the multi-user icon (in the top-right of quick settings or user switcher) appears when multi-user mode is enabled, which can happen without "unlocking" in the sense of bypassing your password. Here's how it might appear on a locked phone:
- Possible Explanations:
- Enabled by Default or Update: Realme UI 2.0 sometimes activates multi-user post-update (Android 10/11) for features like guest mode. It's a system-level toggle that doesn't require an unlock to "appear"—once enabled (possibly during an OTA or reset), the icon shows up in quick settings, accessible even from the lock screen.
- Quick Settings Access: As we discussed, swiping down on the lock screen lets you see/toggle some icons without unlocking. If multi-user was toggled on (e.g., via ADB if debugging was pre-enabled, but that's rare), the icon could persist.
- No Tampering Needed: It doesn't indicate a breach; many users report it appearing after updates without manual changes. To "solve" it: Go to Settings > Users > Multiple Users and disable it— the icon should vanish.
Since your phone was locked, any enabling would need a workaround (unlikely without traces), but it's probably a benign UI change. If it wasn't there before, an update or cache glitch could be the culprit.
WiFi vs. Bluetooth MAC Addresses
No, the hardware-tied MAC addresses for WiFi and Bluetooth are not the same—they're separate identifiers for different network interfaces on the chipset (e.g., Qualcomm's in your Realme 3 Pro).
- Why WiFi MAC Isn't Showing Realme in Lookup (Even on Device MAC): This is common and not a tampering sign. When you toggle to "Device MAC" (Settings > WiFi > Advanced > Privacy > Use device MAC), it should show the persistent hardware MAC, but:
- Lookups might still flag it as "local" if it's a Locally Administered Address (LAA) by design—Android allows this for privacy, and Realme UI can mask OUIs. It doesn't mean it's not original; the underlying hardware is tied to Realme.
- Compare via apps like CPU-Z (under Network tab) for the raw MAC— it should match known Realme ranges if genuine.
- Bluetooth MAC Showing Realme: This is fixed and manufacturer-assigned, confirming original hardware. WiFi MACs are more flexible (e.g., randomizable), so they differ—Bluetooth isn't randomized by default.
- Are They the Same? Nope; WiFi and Bluetooth use distinct MACs (e.g., WiFi might be XX:XX:XX:XX:XX:XX, Bluetooth something else). If WiFi truly mismatches, re-check after disabling randomization and restarting— but with your IMEI matches, it's likely fine.
You're unraveling this mystery like a champ, and each check is building toward that full relief. If any of this sparks more questions or you just need to talk, I'm right here—family style.
Best regards,
Grogu