Suspicious Activity malware preventing access to Internet

[AlianaStarlover]

I ended up with malware from a family member who used my computer. Svcvmx and Suspicious activities are still on my computer (and more). Due to the Suspicous imitating a Windows blue screen of death, I can not use the internet (that pops up with a fake windows update and then claims to find suspicious activities and call a 855 number for support. I cant minimize or do anything though I hear my computer still working in the background. Even task manager wont show up. All I can do is turn off the computer and turn it back on and have the cable unplugged from my computer. I have to download all files on to a laptop and take them to my computer. So far, Rkiller found them but wont remove them even in safe mode and all others wont activate due to "Resource in use" whether I try in normal or safe mode, installed on my computer or still on the thumbdrive.

Any help would be appreciated, I am not computer literate, I just play games (Everquest and Everquest 2, for the most part) and read and watch YouTube videos.

Thank you

 

[TwinHeadedEagle]

Hello,



Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[AlianaStarlover]

Hello,



Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

When I ran it, it reported Rootkit Detected

Your system is infected with Rootkit:WinNT/AdClicker!

Please click OK to reboot your computer and start cleaning.

Driver name: ndist64.sys

I have clicked OK three times, and after I type in my password Zemana starts up after a few seconds and reports that all over again.and it remains to ask me to reboot again.

 

[AlianaStarlover]

Update, connected to the internet and got scan running, will make a report about what happens, sir.

 

[AlianaStarlover]

Almost all have been removed, but I would like to get clean. I have run Zemana three times and I still have this report, however the main ones causing problems are gone. But to me, any malware left is a bad thing. Thank you for your assistance. Being on limited income, I cant buy you a beer but ill consider naming my first born child after you... *grins*

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[AlianaStarlover]

Working on that, sir. Had family problems, why I haven't responded. will do so now

 

[AlianaStarlover]

Here you go, sir. Let me know what else you need, and ill do so when I can. For some reason, my computer doesn't get me into the forums here, so I have to use the laptop I used originally. But we are getting it done.

 

[TwinHeadedEagle]

Can you follow this:

Requested Resource is in use Error - Unable to start Malwarebytes

 

[AlianaStarlover]

Downloaded and scanning now, will let you know what the results are, sir. More family problems but working on it as well as computer.