Operating System
Windows 10
Infection date and initial symptoms
4/15/2018 - Very high CPU usage and malware/trojans detected and removed. Not sure what exactly is still the issue.
Current issues and symptoms
High cpu usage
Steps taken in order to remove the infection
Malwarebytes Anti Malware and Anti Rootkit. Now using FRST in hopes that it will help.
System logs
Yes, I've uploaded the FRST.txt logs
Yes, I've uploaded both FRST.txt and Addition.txt logs

dloupe

New Member
Hello, I have been having trouble with extremely high CPU usage from a svchost.exe file located in my SysWOW64 folder. I installed FRST and ran it, and received these two files. I am in need of a fixlist.txt that I can run so that this issue can be solved. Thanks in advance.
 

Attachments

TwinHeadedEagle

Removal Expert
Verified
Staff member
Hello,


Please uninstall MalwareBytes from your computer, that is an ancient version that you have. After that:



Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Install the progam.
  • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
  • If threats are detected, click the Quarantine Selected button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the Reports tab.
  • Double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
 

dloupe

New Member
Hello,

Thank you for your assistance with these problems I have been having. I followed your instructions and included the scan log after a multitude of threats were found. I had no idea that my Malwarebytes software was out of date, so who knows how that has affected the protection on my computer. Included is the scan log so we can move further. Thanks in advance.
 

Attachments

dloupe

New Member
In safe mode the computer is working fine. However, in a normal boot my CPU usage is still peaking at 100%, running at around 75% on average. Nearly all of this usage is caused by a svchost..exe application running in my SysWOW64 folder. I have seen some other people with this problem and it seems that after using FRST and a fixlist it was resolved. Could this be the case with me as well?
 

dloupe

New Member
Unfortunately whenver I try to open FRST64 in normal mode it immediately shuts down, leading me to believe that there is something overriding my computer and denying programs that try to fix it. However, I led instructions shown in this link

Can't launch MB or FRST...how to get started?

which allowed me to run the program from a flash drive. After running it I got this report, which I think is what you are looking for.
 

Attachments

TwinHeadedEagle

Removal Expert
Verified
Staff member
Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt

>> Boot into Recovery Environment


Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your USB flashdrive.


>> Exit out of Recovery Environment and post me the log please.



Try to boot Windows normally...
 

Attachments