Text Enhance malware

[cmkeenan]

As I stated I have tried everything I can find to fix this. Any and all help is very much appreciated, thank you so much!!!

 

[kuttus]

Hi and welcome to the malwaretips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
<hr />
STEP 1: Run a scan with AdwCleaner

<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>

<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Scan</>,then confirm each time with <>Ok</>.</li>
<li>After the Scan is Over press on Clean ,then confirm each time with <>Ok</>.
</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>

 

[cmkeenan]

# AdwCleaner v3.014 - Report created 03/12/2013 at 15:36:07
# Updated 01/12/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Cynthia - CYNTHIA-ALIENWA
# Running from : C:\Users\Cynthia\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\apn
Folder Deleted : C:\Users\Cynthia\AppData\Local\Temp\apn

***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16736


-\\ Mozilla Firefox v25.0.1 (en-US)

[ File : C:\Users\Cynthia\AppData\Roaming\Mozilla\Firefox\Profiles\l2tf25qa.default-1385183927373\prefs.js ]


-\\ Google Chrome v31.0.1650.57

[ File : C:\Users\Cynthia\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [1015 octets] - [03/12/2013 15:31:39]
AdwCleaner[S0].txt - [946 octets] - [03/12/2013 15:36:07]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1005 octets] ##########

 

[kuttus]

In which browser you are having issue? Is it in IE only?

 

[cmkeenan]

I usually use Safari

---

But it happens in IE as well if that helps.

 

[cmkeenan]

I am attaching a screen shot of the problem. Notice on the screenshot the word "money" is underlined and it has a small a green box with an arrow above it? This is where the ad's show up if you hover over them.

 

[kuttus]

Is it happening only in Safari?

 

[cmkeenan]

No, as I said it is in Safari and IE

 

[kuttus]

Okay.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.