Thank you!

knowverylittle · Nov 12, 2012

I have joined specifically to say thankyou. I had System Progressive Protection on my computer and couldn't so anything. a friend rigged up my old one and I found instructions from Malware tips and as my username says I know very little about computers but I took courage and tried.
I didn't think I'd been sucessful and had let my brother use my computer under his own username and I logged on to there and was able to use normally.
The next day I thought I would take a chance and log on my own part and was amazed to find it was gone. I am now able to use my computer as before allbeit a bit slow but it was anyway.
I am just hoping I have removed itsuccessfuly and it's not hiding somewhere I hold my breath everytime I log on incase it pops up or is doing something evil in the background while I naively think it's gone.
Anyway forgive my ramble and if I've posted in the wrong section please forgive that too (I'm a woman)

As I said my main purpose for being here is to simply say a huge thank you!
Sorry I've ticked boxes just to post as I don't know that information.

Jack · Nov 12, 2012

Hello knowverylittle,
Welcome to malwaretips.com! :drinks:... I'm glad we could help, and if you want introduce yourself to this community,you can use this forum.
If you want to make a double check ,we can run a scan with the following tools:
STEP 1: Run a scan with ESET Online Scanner
<ol>
<li>Download ESET Online Scanner utility from the below link
<><a title="External link" href="http://download.eset.com/special/eos/esetsmartinstaller_enu.exe" rel="nofollow">ESET ONLINE SCANNER DOWNLOAD LINK</a></> (This link will automatically download ESET Online Scanner on your computer.)</li>
<li>Double click on the Eset installer program (esetsmartinstaller_enu.exe).</li>
<li>Check <>Yes, I accept the Terms of Use</></li>
<li>Click the <>Start</> button.</li>
<li>Check <>Scan archives</></li>
<li>Push the <>Start</> button.</li>
<li>ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.</li>
<li>When the scan completes, push <>List of found threats</></li>
<li>Push <>Export to Text file </> and save the file to your desktop using a unique name, such as <>ESET Scan</>. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.</li>
<li>Push the <>back</> button.</li>
<li>Push <>Finish</></li>
</ol>
<hr />

STEP 2: Run a scan with Kaspersky Virus Removal Tool
<ol><li>Download Kaspersky Virus Removal Tool from the below link and then double click on it to start this utility.
<><a title="External link" href="http://www.kaspersky.com/antivirus-removal-tool?form=1" rel="nofollow">KASPERSKY VIRUS REMOVAL TOOL</a></> (This link open an new webpage from where you can download Kaspersky Virus Removal Tool on your computer.)</li>
<li>Follow the onscreen prompts until it is installed</li>
<li>Click the Options button (the 'Gear' icon), then make sure only the following are ticked:
<ul>
<li>System Memory</li>
<li>Hidden startup objects</li>
<li>Disk boot sectors</li>
<li>Local Disk (C: )</li>
<li>Also any other drives (Removable that you may have)</li>
</ul>
</li>
<li>Then click on <>Actions</> on the left hand side</li>
<li>Click <>Select Action</>, then make sure both <>Disinfect</> and <>Delete if disinfection fails</> are ticked</li>
<li>Click on <>Automatic Scan</></li>
<li>Now click the <>Start Scanning</> button, to run the scan</li>
<li>After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side</li>
<li>Click <>Detected threats</> on the left</li>
<li>Now click the <>Save</> button, and save it as <>kaslog.txt</> to your <>Desktop</></li>
<li>Please attach kaslog.txt in your next reply.</li>
</ol>
<hr />

What's next?

Please add in your next reply:
1.ESET log
2. Kaspersky Virus Removal log
3.Let me know if you had any problems with the above instructions and also <>let me know how things are running now!</>

knowverylittle · Nov 12, 2012

I haven't gone away I am scanning with Eset but it's taking a long time will post when all done.

knowverylittle · Nov 13, 2012

I stopped ESCET scan (it had found 2 threats by then) last night, turned off computer to go to bed restarted this morning and when it finished it said no threats found.
bungled first attempt at Kaspersky it said reboot computer. did that then reinstalled.
Kaspersky only had System memory, hidden startup objects and disk boot sectors ticked and wouldn't let me click anything else.
scan finished notthing under detected threats and won't let me click the save button
so it seems everything ok to me, what do you think?

Jack · Nov 13, 2012

Lets get a log from your system:

STEP 1 : Run a scan with Combofix

Please read and follow very carefully the below instructions

Download ComboFix from one of the following locations:

COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
<ul>
<li>Close any open browsers.</li>
<li><>Very Important!</> Temporarily <>disable</> your <>anti-virus</>, <>script blocking</> and any <>anti-malware</> real-time protection <>before</> performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".</li>
<li><>WARNING: Combofix will disconnect your machine from the Internet as soon as it starts</></li>
<li>Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.</li>
</ul>

How to run the Combofix scan :

Double click on ComboFix.exe & follow the prompts.
- If you are prompted to install Windows Recovery Console or update Combofix please allow this requests.

Accept the disclaimer and allow to update if it asks

Combofix will now start scanning your computer.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Additional notes:
<ol><li> DO NOT mouse-click Combofix's window while it is running. That may cause it to stall.</li>
<li>DO NOT "re-run" Combofix. If you have a problem, reply back for further instructions.</li>
<li>IF after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.</li></ol>
<hr />
What's next?

Please post in your next reply:
1.Combofix log
2.Let me know if you had any problems with the above instructions and also <>let me know how things are running now!</>

knowverylittle · Nov 13, 2012

sorry i have windows defender and microsoft essentilas and don't know how to temporarily disable them.

Jack · Nov 13, 2012

Here you go:
For Microsoft Security Essentials:

Open MSE and go to Settings > Real Time Protection.
Then uncheck "Turn on real time protection".
Exit MSE when done.

For Windows Defender

Click Start > Programs > Windows Defender or launch from the system tray icon.
Click on Tools & Settings > Options.
Under Real-time protection options, uncheck the "Real-time protection" check box.
Click Save.
Go to Start > Control Panel > Security > Windows Defender, at the bottom of the Window Defenders page uncheck under Administrator Options "use Windows Defender" and then Save.

When we are done, you can re-enable Windows Defender and Microsoft Security Essentilas by using the same steps but this time place a check next to "Turn on real-time protection" check box.

knowverylittle · Nov 13, 2012

thanks i googled it while i waited, i've saved cobofix as shortcut on dekstop is that ok

Jack · Nov 13, 2012

knowverylittle said:
thanks i googled it while i waited, i've saved cobofix as shortcut on dekstop is that ok

It would be best if you would copy/paste the utility on your desktop and then run it.

knowverylittle · Nov 13, 2012

I tried running combofix but it stuck and i got a "virtual memory too low" message.
Sorry I know you're busy and I'm impatient will try to run it again.

knowverylittle · Nov 13, 2012

I'm sorry but combofix will not work for me, i had to resart my PC. thank you for your help sorry to be so inept. Your instructions were very clear the others have worked but combo won't run.

Jack · Nov 13, 2012

Don't worry about it,lets change tools

.
STEP 1: Run a scan with OTL by OldTimer
<ol><li>Download the OTL utility using the below link :
<><a title="External link" href="http://oldtimer.geekstogo.com/OTL.exe" rel="nofollow external">OTL DOWNLOAD LINK</a> (This link will automatically download OTL on your computer)</></li>
<li>Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL-logo.png" alt="" title="OTL-logo" width="106" height="118" class="alignnone size-full wp-image-3946" /></li>
<li>When the window appears, <>underneath Output</> at the top change it to <>Minimal Output</>.</li>
<li>Check the boxes beside <>LOP Check</> and <>Purity Check</>.</li>
<li>Click the<> Run Scan</> button.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL.png" alt="" title="OTL" width="658" height="584" class="alignnone size-full wp-image-3945" /></li>
<li>When the scan completes, it will open two notepad windows. <>OTL.Txt</> and <>Extras.Txt</>. These are saved in the same location as OTL.
<>Please post this 2 logs in your first reply.</>.</li></ol>
Note: If OTL.exe will not run, it may be blocked by malware. Try these alternate versions: <a title="External link" href="http://www.itxassociates.com/OT-Tools/OTL.scr" rel="nofollow external">OTL.scr</a>, or <a title="External link" href="http://oldtimer.geekstogo.com/OTL.com" rel="nofollow external">OTL.com</a>.

<hr />
What's next?

Add the following logs to your next post (You can find here details on how to use the Attachment System):
1. OTL Log
2. Let me know if you had any problems with the above instructions and also <>let me know how things are running now!</>

knowverylittle · Nov 14, 2012

scan completed
have tried to add logs but don't think it worked. sorry

knowverylittle · Nov 15, 2012

Here are the logs

Jack · Nov 15, 2012

The log looks pretty clean but lets run the following scans:
STEP 2: Run a scan with Kaspersky TDSSKiller
<ol>
<li>Download Kaspersky TDSKiller from the below link.
<><a title="External link" href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" rel="external">KASPERKSY TDSSKILLER DOWNLOAD LINK</a></> (This link will automatically download Kaspersky TDSSKiller on your computer)
</li>
<li>Double-click on <>TDSSKiller.exe</> to run the application.
<img src="http://img4.imageshack.us/img4/1907/tdss1.png" alt="Posted Image" /></li>
<li>Click <>Change parameters</>
<img src="http://img593.imageshack.us/img593/288/tdss2.png" alt="Posted Image" /></li>
<li>Check the boxes next to <>Verify Driver Digital Signature</> and <>Detect TDLFS file system</>, then click <>OK</>
<img src="http://img521.imageshack.us/img521/1456/tdss3.png" alt="Posted Image" /></li>
<li>Click on the <>Start Scan</> button to begin the scan and wait for it to finish.
<>NOTE:</> Do not use the computer during the scan!</li>
<li>During the scan it will look similar to the image below:
<img src="http://img6.imageshack.us/img6/9136/tdss4.jpg" alt="Posted Image" /></li>
<li>When it finishes, you will either see a report that no threats were found like below:
<img src="http://img696.imageshack.us/img696/9898/tdss5.jpg" alt="Posted Image" />
If no threats are found at this point, just click the <>Report</> selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.</li>
<li>If any infection or suspected items are found, you will see a window similar to below:
<img src="http://img854.imageshack.us/img854/905/tdss7.jpg" alt="Posted Image" />
<ul>
<li>If you have files that are shown to fail signature check do not take any action on these. Make sure you select <>Skip</>. I will tell you what to do with these later. They may not be issues at all.</li>
<li>If Suspicious objects are detected, the default action will be Skip. Leave the default set to Skip.</li>
<li>If Malicious objects are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
Make sure that <>Cure</> is selected. <>VERY IMPORTANT!</> - If Cure is not available, please choose <>Skip</> instead. DO NOT choose Delete unless instructed to do so.</li>
</ul>
</li>
<li>Click <>Continue</> to apply selected actions.</li>
<li>A reboot may be required to complete disinfection. A window like the below will appear:
<img src="http://img828.imageshack.us/img828/4812/tdss6.jpg" alt="Posted Image" />
Reboot immediately if TDSSKiller states that one is needed.</li>
<li>Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like <>TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt</> which is based on the program version # and date and time run.</li>
<li>Attach this log to your next reply.</li>
</ol>
<hr />
STEP 2: Run a HitmanPro scan
<ol>
<li><>Download the latest official version of HitmanPro</>.
<a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> (This link will open a download page in a new window from where you can download HitmanPro)</li>
<li>Start a HitmanPro scan by <>double clicking on the previously downloaded file</> and then following the prompts.

</li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.
<>DO NOT REMOVE ANYTHING!</>,instead click on the Save log button (next to the green Buy now button) , then click on Close.

</li>
<li> Post the HitmanPro log in your next reply</li>
</ol>
<hr />

What's next?
Attach the following logs to your post (You can find here details on how to use the Attachment System):
1.Kaspersky TDSSKiller log
2.HitmanPro log
3.Let me know if you had any problems with the above instructions and also let me know how things are running now!

knowverylittle · Nov 15, 2012

Jack said:
The log looks pretty clean but lets run the following scans:
STEP 2: Run a scan with Kaspersky TDSSKiller
<ol>
<li>Download Kaspersky TDSKiller from the below link.
<><a title="External link" href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" rel="external">KASPERKSY TDSSKILLER DOWNLOAD LINK</a></> (This link will automatically download Kaspersky TDSSKiller on your computer)
</li>
<li>Double-click on <>TDSSKiller.exe</> to run the application.
<img src="http://img4.imageshack.us/img4/1907/tdss1.png" alt="Posted Image" /></li>
<li>Click <>Change parameters</>
<img src="http://img593.imageshack.us/img593/288/tdss2.png" alt="Posted Image" /></li>
<li>Check the boxes next to <>Verify Driver Digital Signature</> and <>Detect TDLFS file system</>, then click <>OK</>
<img src="http://img521.imageshack.us/img521/1456/tdss3.png" alt="Posted Image" /></li>
<li>Click on the <>Start Scan</> button to begin the scan and wait for it to finish.
<>NOTE:</> Do not use the computer during the scan!</li>
<li>During the scan it will look similar to the image below:
<img src="http://img6.imageshack.us/img6/9136/tdss4.jpg" alt="Posted Image" /></li>
<li>When it finishes, you will either see a report that no threats were found like below:
<img src="http://img696.imageshack.us/img696/9898/tdss5.jpg" alt="Posted Image" />
If no threats are found at this point, just click the <>Report</> selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.</li>
<li>If any infection or suspected items are found, you will see a window similar to below:
<img src="http://img854.imageshack.us/img854/905/tdss7.jpg" alt="Posted Image" />
<ul>
<li>If you have files that are shown to fail signature check do not take any action on these. Make sure you select <>Skip</>. I will tell you what to do with these later. They may not be issues at all.</li>
<li>If Suspicious objects are detected, the default action will be Skip. Leave the default set to Skip.</li>
<li>If Malicious objects are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
Make sure that <>Cure</> is selected. <>VERY IMPORTANT!</> - If Cure is not available, please choose <>Skip</> instead. DO NOT choose Delete unless instructed to do so.</li>
</ul>
</li>
<li>Click <>Continue</> to apply selected actions.</li>
<li>A reboot may be required to complete disinfection. A window like the below will appear:
<img src="http://img828.imageshack.us/img828/4812/tdss6.jpg" alt="Posted Image" />
Reboot immediately if TDSSKiller states that one is needed.</li>
<li>Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like <>TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt</> which is based on the program version # and date and time run.</li>
<li>Attach this log to your next reply.</li>
</ol>
<hr />
STEP 2: Run a HitmanPro scan
<ol>
<li><>Download the latest official version of HitmanPro</>.
<a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> (This link will open a download page in a new window from where you can download HitmanPro)</li>
<li>Start a HitmanPro scan by <>double clicking on the previously downloaded file</> and then following the prompts.

</li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.
<>DO NOT REMOVE ANYTHING!</>,instead click on the Save log button (next to the green Buy now button) , then click on Close.

</li>
<li> Post the HitmanPro log in your next reply</li>
</ol>
<hr />

What's next?
Attach the following logs to your post (You can find here details on how to use the Attachment System):
1.Kaspersky TDSSKiller log
2.HitmanPro log
3.Let me know if you had any problems with the above instructions and also let me know how things are running now!

Here is one log it won't let me attach hitmanpro tells me this type of file is not allowed

knowverylittle · Nov 15, 2012

Tried copying the hitman file and renaming it but it still won't post sorry.

Jack · Nov 15, 2012

knowverylittle,go ahead and copy/paste the log in your next reply.

knowverylittle · Nov 15, 2012

Jack said:
knowverylittle,go ahead and copy/paste the log in your next reply.

Code:

HitmanPro 3.6.2.174
www.hitmanpro.com

   Computer name . . . . : EILEENANDKF
   Windows . . . . . . . : 5.1.3.2600.X86/1
   User name . . . . . . : EILEENANDKF\Compaq_Owner
   License . . . . . . . : Free

   Scan date . . . . . . : 2012-11-15 14:22:08
   Scan mode . . . . . . : Normal
   Scan duration . . . . : 7m 8s
   Disk access mode  . . : Direct disk access (SRB)
   Cloud . . . . . . . . : Internet
   Reboot  . . . . . . . : No

   Threats . . . . . . . : 2
   Traces  . . . . . . . : 34

   Objects scanned . . . : 605,026
   Files scanned . . . . : 24,183
   Remnants scanned  . . : 136,113 files / 444,730 keys

Malware remnants ____________________________________________________________

   HKLM\SOFTWARE\Classes\CLSID\{9AFB8248-617F-460d-9366-D71CDEDA3179}\ (Adware.MyWebSearch)
   HKLM\SOFTWARE\MozillaPlugins\@mywebsearch.com/Plugin\ (Adware.MyWebSearch)

Cookies _____________________________________________________________________

   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:247realmedia.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:ad.yieldmanager.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:adbrite.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:ads.bleepingcomputer.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:ads.pubmatic.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:adtech.de
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:adtechus.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:advertising.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:apmebf.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:atdmt.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:bs.serving-sys.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:c1.atdmt.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:dmtracker.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:doubleclick.net
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:fastclick.net
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:in.getclicky.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:invitemedia.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:kontera.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:media6degrees.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:mediaplex.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:mm.chitika.net
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:newlook.112.2o7.net
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:revsci.net
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:ru4.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:serving-sys.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:specificclick.net
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:statse.webtrendslive.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:track.adform.net
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:tribalfusion.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:www.burstnet.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:www.googleadservices.com
   C:\Documents and Settings\Bill\Application Data\Mozilla\Firefox\Profiles\l2uaef8q.default\cookies.sqlite:yadro.ru

Jack · Nov 15, 2012

Apart from this unwanted and harmless program everything is OK.
TIP: You should always pay attention when installing software because often, a software installer includes optional installs, such as MyWebSearch. Be very careful what you agree to install. Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

Lets run the following tools:
STEP 1: Run a scan with Security Check
<ol><li>Download <>Security Check</> from the below link:
<a href="http://screen317.spywareinfoforum.org/SecurityCheck.exe" target="_blank">SECURITY CHECK DOWNLOAD LINK</a> (This link will automatically download Security Check on your computer)</li>
<li>Double-click <>SecurityCheck.exe</></li>
<li>Follow the onscreen instructions inside of the black box.</li>
<li>A <>Notepad</> document should open automatically called <>checkup.txt</>; please post the contents of that document.
</ol>
<hr/>
STEP 2: Run a scan with AdwCleaner

<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>

<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
NEXT,
<ul>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Uninstall</>.</li>
<li>Confirm with <>yes</>.</li>
</ul>
<hr />

What's next?

Attach the following logs to your post (You can find here details on how to use the Attachment System):
1.Security Check log
2.AdwCleaner log
3.Let me know if you had any problems with the above instructions and also let me know how things are running now!

Thank you!

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Attachments

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Attachments

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