Troubleshoot The software for my mobile won't install

[carl fish]

I have installed all updates through windows update

The software for my mobile won't install

Its for a telestra t96
can anyone help?

 

[Deleted member 178]

does it works well on win10 before?

 

[carl fish]

yes it did

 

[Deleted member 178]

try to uninstall >reboot > clean the system (with Ccleaner) > reboot > disable security softs > reinstall

 

[carl fish]

thanks umbra i tried what you said but its still stuck

 

[carl fish]

ntoskrnl.exe is using all my cpu and I am not doing anything

 

[Deleted member 178]

What security softs you have?