- May 9, 2019
- 314
So I decided to give Trend Micro other go. I have good experiences with Trend Micro in a business environment for a decade but sadly to say the home product is not of the same quality. The product runs smooth, no problems with games or alot of false positives. It has a very low memory and CPU footprint. Fast startup and no slowdows of the system. The bad news is that I have multiple issues with their Payguard module. I detects none of the webshops or financial services. Some functions are not working very well with Mozilla Firefox. If I add the sites manually, it has an issue with auto redirects. It cannot detect in some cases for example http://www.somesite.com/EN if I add http://www.somesite.com/. Some financial services cannot display the login page in Payguard. Also I played with a few keyloggers (in a test lab) and Payguard does not score that well.
Some functions seems to working only with Gmail, Outlook, Google and Bing. The big ones and not the alternative services. So their is room for improvement but the problems can be overcome. The biggest issue I have is their support. I opened multiple calls with alot of details in the summary and the reply mails so they have all the information. And they always send a polite mail back but they ask everytime the same information over and over again *** sign ***.
After the installation of Trend it blocked Cyberlock (Voodooshield). I send the exe files to support even with the link to the site and the result of Virustotal. They replied back with that I have to open a chat with support.
Another thing is that I asked them to reclassify a website from Computer/Internet to financial services. Reply from Trend: we are correct it is still a Computer/Internet category. "No it is a legitimate bank. Surf to the site and you can see it for yourself. Also the institute is registered at the Central Bank". Answer: no no it is a Computer/Internet site. So I gave up that call.
The trial is valid for another 3 weeks so let us see what come next.
Some functions seems to working only with Gmail, Outlook, Google and Bing. The big ones and not the alternative services. So their is room for improvement but the problems can be overcome. The biggest issue I have is their support. I opened multiple calls with alot of details in the summary and the reply mails so they have all the information. And they always send a polite mail back but they ask everytime the same information over and over again *** sign ***.
After the installation of Trend it blocked Cyberlock (Voodooshield). I send the exe files to support even with the link to the site and the result of Virustotal. They replied back with that I have to open a chat with support.
Another thing is that I asked them to reclassify a website from Computer/Internet to financial services. Reply from Trend: we are correct it is still a Computer/Internet category. "No it is a legitimate bank. Surf to the site and you can see it for yourself. Also the institute is registered at the Central Bank". Answer: no no it is a Computer/Internet site. So I gave up that call.
The trial is valid for another 3 weeks so let us see what come next.
