Tried everything to remove malware (originally called Shopping Helper I think)-nothing seems to help

[gclune75]

1day ago on 12th August I downloaded an add on called Shopping Helper. It changed my homepage to search snapdo or something like that and made internet work slower. Random pop ups started happening, internet operated slower and random words are now links to shopping webpages. I never click on them but I can see they are links to sites like edeals, etc. So I uninstalled all programmes I could see connected with this shopping helper and snapdo from the Control Panel. I also reset my browsers (Internet explorer and firefox), used Adwclear, Hitman pro, Malwarebytes Anti-Malware. They said they removed threats but the issue keeps happening after I restart computer. Can anyone help me please??

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.




Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[gclune75]

Below is the content from the Adwcleaner and i have uploaded the reports from FRST.txt. What next?




# AdwCleaner v3.304 - Report created 13/08/2014 at 19:26:19
# Updated 08/08/2014 by Xplode
# Operating System : Windows 8.1 (64 bits)
# Username : gclune - GEORGE
# Running from : C:\Users\gclune\AppData\Local\Microsoft\Windows\INetCache\IE\UNZ38WGP\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\MICROSOFT\INTERNET EXPLORER\DOMSTORAGE\superfish.com

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17239


-\\ Mozilla Firefox v31.0 (x86 en-GB)

[ File : C:\Users\gclune\AppData\Roaming\Mozilla\Firefox\Profiles\0citm9yn.default\prefs.js ]


-\\ Google Chrome v

[ File : C:\Users\gclune\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [6865 octets] - [13/08/2014 12:18:34]
AdwCleaner[R1].txt - [6925 octets] - [13/08/2014 12:29:26]
AdwCleaner[R2].txt - [949 octets] - [13/08/2014 14:31:42]
AdwCleaner[R3].txt - [1068 octets] - [13/08/2014 19:26:19]
AdwCleaner[S0].txt - [5119 octets] - [13/08/2014 12:32:44]
AdwCleaner[S1].txt - [1009 octets] - [13/08/2014 14:34:23]

########## EOF - C:\AdwCleaner\AdwCleaner[R3].txt - [1248 octets] ##########

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[gclune75]

Apologies for the delay..I have done the next step and attached the fixlog.txt. What do I do now? Thanks

 

[TwinHeadedEagle]

How is your PC now?

 

[gclune75]

Unfortunately I still see the same symptoms. Internet operating slower and random words in a websites are links to shopping webpages. Is there anything else I can do?

 

[gclune75]

By the Firefox works faster the IE but still has the links I menionted in my last post. Not sure if u need to know that but just to give u as much info as possible

 

[TwinHeadedEagle]

Okay, we will try new tool:

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[TwinHeadedEagle]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to me or any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!