Trojan.Dropper.BCMiner Internet Pop Up Malware
- Thread starter SweetCamoMama
- Start date
- Jan 24, 2011
- 9,378
Hi and welcome to the MALWARE TIPS forums!
I'm Jack and I am going to try to assist you with your problem. Please take note of the below:
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
Step 1 : Download and run Combofix
Download ComboFix from one of the following locations:
Link 1
Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
<hr />
I'm Jack and I am going to try to assist you with your problem. Please take note of the below:
- I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for this issue on this machine!
- The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
- If you don't know, stop and ask! Don't keep going on.
- Please reply to this thread. Do not start a new topic.
- Refrain from running self fixes as this will hinder the malware removal process.
- It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
Step 1 : Download and run Combofix
Download ComboFix from one of the following locations:
Link 1
Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
- Double click on ComboFix.exe & follow the prompts.
- Accept the disclaimer and allow to update if it asks
- When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
<hr />
While running it told me security essentials is scanning and that the antivirus program would create problems with the results. I'm not running SE nor is it on my computer that i'm aware of and it closed before i could make a decision about continuing.
- Jan 24, 2011
- 9,378
Ok,right click on Combofix and delete it from the desktop. Then download the latest as follows:
Please download ComboFix from <a title="External link" href="http://www.forospyware.com/sUBs/ComboFix.exe" rel="nofollow external"><>Here</></a> or <a title="External link" href="http://download.bleepingcomputer.com/sUBs/ComboFix.exe" rel="nofollow external"><>Here</></a> to your Desktop.
<>**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**</>
<ul>
<li>If you are using Firefox, make sure that your download settings are as follows:
<ul>
<li>Tools->Options->Main tab</li>
<li>Set to "Always ask me where to Save the files".</li>
</ul>
</li>
<li>During the download, rename <>Combofix</> to <>Combo-Fix</> as follows:
<img src="http://i266.photobucket.com/albums/ii277/sUBs_/combofix/CF_download_FF.gif" alt="Posted Image" />
<img src="http://i266.photobucket.com/albums/ii277/sUBs_/combofix/CF_download_rename.gif" alt="Posted Image" /></li>
<li>It is important you rename Combofix during the download, but not after.</li>
<li>Please do not rename Combofix to other names, but only to the one indicated.</li>
<li>Close any open browsers.</li>
<li>Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
-----------------------------------------------------------
<ul>
<li><>Very Important!</> Temporarily <>disable</> your <>anti-virus</>, <>script blocking</> and any <>anti-malware</> real-time protection <em><>before</></em>performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause <em>"unpredictable results"</em>.</li>
<li><em>Click on <a title="External link" href="http://www.bleepingcomputer.com/forums/topic114351.html" rel="nofollow external"><>this link</></a> to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.</em>
-----------------------------------------------------------</li>
</ul>
<ul>
<li>Close any open browsers.</li>
<li><>WARNING: Combofix will disconnect your machine from the Internet as soon as it starts</></li>
<li>Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.</li>
<li>If there is no internet connection after running Combofix, then restart your computer to restore back your connection.</li>
</ul>
-----------------------------------------------------------</li>
<li>Double click on <>combo-Fix.exe</> & follow the prompts.</li>
<li>When finished, it will produce a report for you.</li>
<li>Please post the <>"C:\Combo-Fix.txt" </>.</li>
</ul>
<>**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**</>
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
Please download ComboFix from <a title="External link" href="http://www.forospyware.com/sUBs/ComboFix.exe" rel="nofollow external"><>Here</></a> or <a title="External link" href="http://download.bleepingcomputer.com/sUBs/ComboFix.exe" rel="nofollow external"><>Here</></a> to your Desktop.
<>**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**</>
<ul>
<li>If you are using Firefox, make sure that your download settings are as follows:
<ul>
<li>Tools->Options->Main tab</li>
<li>Set to "Always ask me where to Save the files".</li>
</ul>
</li>
<li>During the download, rename <>Combofix</> to <>Combo-Fix</> as follows:
<img src="http://i266.photobucket.com/albums/ii277/sUBs_/combofix/CF_download_FF.gif" alt="Posted Image" />
<img src="http://i266.photobucket.com/albums/ii277/sUBs_/combofix/CF_download_rename.gif" alt="Posted Image" /></li>
<li>It is important you rename Combofix during the download, but not after.</li>
<li>Please do not rename Combofix to other names, but only to the one indicated.</li>
<li>Close any open browsers.</li>
<li>Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
-----------------------------------------------------------
<ul>
<li><>Very Important!</> Temporarily <>disable</> your <>anti-virus</>, <>script blocking</> and any <>anti-malware</> real-time protection <em><>before</></em>performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause <em>"unpredictable results"</em>.</li>
<li><em>Click on <a title="External link" href="http://www.bleepingcomputer.com/forums/topic114351.html" rel="nofollow external"><>this link</></a> to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.</em>
-----------------------------------------------------------</li>
</ul>
<ul>
<li>Close any open browsers.</li>
<li><>WARNING: Combofix will disconnect your machine from the Internet as soon as it starts</></li>
<li>Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.</li>
<li>If there is no internet connection after running Combofix, then restart your computer to restore back your connection.</li>
</ul>
-----------------------------------------------------------</li>
<li>Double click on <>combo-Fix.exe</> & follow the prompts.</li>
<li>When finished, it will produce a report for you.</li>
<li>Please post the <>"C:\Combo-Fix.txt" </>.</li>
</ul>
<>**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**</>
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
Last edited:
- Jan 24, 2011
- 9,378
No,I need a fresh log from OTL,so please re-run this utility using the below steps:
STEP 1: Download and run OTL
<ol><li>Download the OTL utility using the below link :
<><a title="External link" href="http://oldtimer.geekstogo.com/OTL.exe" rel="nofollow external">OTL DOWNLOAD LINK</a> <em>(This link will automatically download OTL on your computer)</em></>
You already have this utility on your computer so just use that.</li>
<li>Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL-logo.png" alt="" title="OTL-logo" width="106" height="118" class="alignnone size-full wp-image-3946" /></li>
<li>When the window appears, <>underneath Output</> at the top change it to <>Minimal Output</>.</li>
<li>Check the boxes beside <>LOP Check</> and <>Purity Check</>.</li>
<li>Under the Custom Scan box paste this in:
</li>
<li>Click the<> Run Scan</> button.</li>
<li>When the scan completes, it will open two notepad windows. <>OTL.Txt</> and <>Extras.Txt</>. These are saved in the same location as OTL.
<>Please post this 2 logs in your first reply.</>.</li></ol>
<em>Note: If OTL.exe will not run, it may be blocked by malware. Try these alternate versions: <a title="External link" href="http://www.itxassociates.com/OT-Tools/OTL.scr" rel="nofollow external">OTL.scr</a>, or <a title="External link" href="http://oldtimer.geekstogo.com/OTL.com" rel="nofollow external">OTL.com</a>.</em>
<hr />
What's next?
Attach the following logs to your post (You can find here details on how to use the Attachment System):
1.OTL log
2.Let me know if you had any problems with the above instructions and also let me know how things are running now!
STEP 1: Download and run OTL
<ol><li>Download the OTL utility using the below link :
<><a title="External link" href="http://oldtimer.geekstogo.com/OTL.exe" rel="nofollow external">OTL DOWNLOAD LINK</a> <em>(This link will automatically download OTL on your computer)</em></>
You already have this utility on your computer so just use that.</li>
<li>Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL-logo.png" alt="" title="OTL-logo" width="106" height="118" class="alignnone size-full wp-image-3946" /></li>
<li>When the window appears, <>underneath Output</> at the top change it to <>Minimal Output</>.</li>
<li>Check the boxes beside <>LOP Check</> and <>Purity Check</>.</li>
<li>Under the Custom Scan box paste this in:
Code:
%SYSTEMDRIVE%\*.exe
%ALLUSERSPROFILE%\Application Data\*.exe
%APPDATA%\*.
/md5start
atapi.sys
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
csrss.exe
PrintIsolationHost.exe
consrv.dll
/md5stop
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
CREATERESTOREPOINT<li>Click the<> Run Scan</> button.</li>
<li>When the scan completes, it will open two notepad windows. <>OTL.Txt</> and <>Extras.Txt</>. These are saved in the same location as OTL.
<>Please post this 2 logs in your first reply.</>.</li></ol>
<em>Note: If OTL.exe will not run, it may be blocked by malware. Try these alternate versions: <a title="External link" href="http://www.itxassociates.com/OT-Tools/OTL.scr" rel="nofollow external">OTL.scr</a>, or <a title="External link" href="http://oldtimer.geekstogo.com/OTL.com" rel="nofollow external">OTL.com</a>.</em>
<hr />
What's next?
Attach the following logs to your post (You can find here details on how to use the Attachment System):
1.OTL log
2.Let me know if you had any problems with the above instructions and also let me know how things are running now!
Last edited:
Everything seems to be running fine now. Can I turn my MBAM back on or should I be looking into another program?
- Jan 24, 2011
- 9,378
We will help you build your security configuration later,in the mean time you can enable Malwarebytes Anti-Malware.
Next,please perform the following steps:
STEP 1: Run a HitmanPro scan
<ol>
<li><>Download the latest official version of HitmanPro</>.
<a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li>Start HitmanPro by <>double clicking on the previously downloaded file.</> and then following the prompts.
>>> IF you are experiencing problems while trying to start HitmanPro, you can use the Force Breach mode.To start HitmanPro in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
<img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <>Next</> .
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li>
<li>Click <>Activate free license</> to start the free 30 days trial and remove the malicious files.
<img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
</ol>
Add to your next reply, any log that HitmanPro might generate.
<hr />
STEP 2: Run a scan with RogueKiller
<ol>
<li>Please <>download the latest official version of </><>RogueKiller</>.
<a href="http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe" rel="nofollow" target="_blank"><>ROGUEKILLER DOWNLOAD LINK</></a> (This link will automatically download RogueKiller on your computer)</li>
<li><>Double click on RogueKiller.exe</> to start this utility and then <>wait for the Prescan to complete</>.This should take only a few seconds and then you can <>click the Start button</> to perform a system scan.
<img title="Click on the Start button to perform a system scan" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-1.png" alt="[Image: roguekiller-1.png]" width="600" height="450" border="0" /></li>
<li>After the scan has completed, <>press the Delete button</> to remove any malicious registry keys.
<img title="Press Delete to remove the malicious registry keys" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-2.png" alt="[Image: roguekiller-2.png]" width="600" height="450" border="0" /></li>
<li>Next we will need to restore your shortcuts, <>so click on the ShortcutsFix button </>and allow the program to run.
<img title="Click on the Start button to perform a system scan" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-3.png" alt="[Image: roguekiller-1.png]" width="600" height="450" border="0" /></li>
</ol>
The report has been created on the desktop.In your next reply please post:
All RKreport.txt text files located on your desktop.
<hr />
STEP 3: Run a scan with ESET Online Scanner.
<ol>
<li>Download ESET Online Scanner utility.
<><a title="External link" href="http://download.eset.com/special/eos/esetsmartinstaller_enu.exe" rel="nofollow">ESET ONLINE SCANNER DOWNLOAD LINK</a></> <em>(This link will automatically download ESET Online Scanner on your computer.)</em></li>
<li>Double click on the Eset installer program (esetsmartinstaller_enu.exe).</li>
<li>Check <>Yes, I accept the Terms of Use</></li>
<li>Click the <>Start</> button.</li>
<li>Check <>Scan archives</></li>
<li>Push the <>Start</> button.</li>
<li>ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.</li>
<li>When the scan completes, push <>List of found threats</></li>
<li>Push <>Export to Text file </> and save the file to your desktop using a unique name, such as <>ESET Scan</>. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.</li>
<li>Push the <>back</> button.</li>
<li>Push <>Finish</></li>
</ol>
<hr />
STEP 4: Run Windows Repair All in One
<ol><li>Download the Windows Repair All in One utility from the below link.
<a title="External link" href="http://www.tweaking.com/content/page/windows_repair_all_in_one.html" rel="nofollow"><>WINDOWS REPAIR ALL IN ONE DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download Windows Repair All in One Portable version)</em></li>
<li>Double-click <>tweaking.com_windows_repair_aio.zip</> and extract the <>Tweaking.com - Windows Repair</> folder to your desktop.</li>
<li>Now open this folder and double-click <>Repair_Windows.exe</>.</li>
<li>Click the <>Start Repairs</> tab on the far right.</li>
<li>Click the <>Start</> button (bottom right)
Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.</li>
<li>Click <>Unselect All</></li>
<li>Put a checkmark in the following items:
<ul>
<li>Repair Hosts File</li>
<li>Remove Temp Files</li>
<li>Remove Policies Set By Infections</li>
</ul>
Note: Leave everything else unchecked</li>
<li>Put a checkmark in <>Restart System When Finished</></li>
<li>Now click the <>Start</> button (bottom right)</li>
</ol>
<hr />
STEP 5: Run a scan with OTL by OldTimer
<ol><li>Download the OTL utility using the below link :
<><a title="External link" href="http://oldtimer.geekstogo.com/OTL.exe" rel="nofollow external">OTL DOWNLOAD LINK</a> <em>(This link will automatically download OTL on your computer)</em></></li>
<li>Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL-logo.png" alt="" title="OTL-logo" width="106" height="118" class="alignnone size-full wp-image-3946" /></li>
<li>When the window appears, <>underneath Output</> at the top change it to <>Minimal Output</>.</li>
<li>Check the boxes beside <>LOP Check</> and <>Purity Check</>.</li>
<li>Under the Custom Scan box paste this in:
<code>%SYSTEMDRIVE%\*.exe
%ALLUSERSPROFILE%\Application Data\*.exe
%APPDATA%\*.
/md5start
atapi.sys
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
csrss.exe
PrintIsolationHost.exe
consrv.dll
/md5stop
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
CREATERESTOREPOINT</code></li>
<li>Click the<> Run Scan</> button.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/otl-custom.png" alt="" title="OTL with Custom scans" width="658" height="584" class="alignnone size-full wp-image-3945" /></li>
<li>When the scan completes, it will open a <>OTL.Txt</>. This will be saved in the same location as OTL.
<>Please post this log in your next reply.</>.</li></ol>
<em>Note: If OTL.exe will not run, it may be blocked by malware. Try these alternate versions: <a title="External link" href="http://www.itxassociates.com/OT-Tools/OTL.scr" rel="nofollow external">OTL.scr</a>, or <a title="External link" href="http://oldtimer.geekstogo.com/OTL.com" rel="nofollow external">OTL.com</a>.</em>
<hr />
What's next?
Attach the following logs to your post (You can find here details on how to use the Attachment System):
1.RogueKiller logs
2.HitmanPro log
3.ESET log
4.OTL logs
5.Let me know if you had any problems with the above instructions and also let me know how things are running now!
Next,please perform the following steps:
STEP 1: Run a HitmanPro scan
<ol>
<li><>Download the latest official version of HitmanPro</>.
<a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li>Start HitmanPro by <>double clicking on the previously downloaded file.</> and then following the prompts.
>>> IF you are experiencing problems while trying to start HitmanPro, you can use the Force Breach mode.To start HitmanPro in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
<img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <>Next</> .
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li>
<li>Click <>Activate free license</> to start the free 30 days trial and remove the malicious files.
<img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
</ol>
Add to your next reply, any log that HitmanPro might generate.
<hr />
STEP 2: Run a scan with RogueKiller
<ol>
<li>Please <>download the latest official version of </><>RogueKiller</>.
<a href="http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe" rel="nofollow" target="_blank"><>ROGUEKILLER DOWNLOAD LINK</></a> (This link will automatically download RogueKiller on your computer)</li>
<li><>Double click on RogueKiller.exe</> to start this utility and then <>wait for the Prescan to complete</>.This should take only a few seconds and then you can <>click the Start button</> to perform a system scan.
<img title="Click on the Start button to perform a system scan" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-1.png" alt="[Image: roguekiller-1.png]" width="600" height="450" border="0" /></li>
<li>After the scan has completed, <>press the Delete button</> to remove any malicious registry keys.
<img title="Press Delete to remove the malicious registry keys" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-2.png" alt="[Image: roguekiller-2.png]" width="600" height="450" border="0" /></li>
<li>Next we will need to restore your shortcuts, <>so click on the ShortcutsFix button </>and allow the program to run.
<img title="Click on the Start button to perform a system scan" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-3.png" alt="[Image: roguekiller-1.png]" width="600" height="450" border="0" /></li>
</ol>
The report has been created on the desktop.In your next reply please post:
All RKreport.txt text files located on your desktop.
<hr />
STEP 3: Run a scan with ESET Online Scanner.
<ol>
<li>Download ESET Online Scanner utility.
<><a title="External link" href="http://download.eset.com/special/eos/esetsmartinstaller_enu.exe" rel="nofollow">ESET ONLINE SCANNER DOWNLOAD LINK</a></> <em>(This link will automatically download ESET Online Scanner on your computer.)</em></li>
<li>Double click on the Eset installer program (esetsmartinstaller_enu.exe).</li>
<li>Check <>Yes, I accept the Terms of Use</></li>
<li>Click the <>Start</> button.</li>
<li>Check <>Scan archives</></li>
<li>Push the <>Start</> button.</li>
<li>ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.</li>
<li>When the scan completes, push <>List of found threats</></li>
<li>Push <>Export to Text file </> and save the file to your desktop using a unique name, such as <>ESET Scan</>. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.</li>
<li>Push the <>back</> button.</li>
<li>Push <>Finish</></li>
</ol>
<hr />
STEP 4: Run Windows Repair All in One
<ol><li>Download the Windows Repair All in One utility from the below link.
<a title="External link" href="http://www.tweaking.com/content/page/windows_repair_all_in_one.html" rel="nofollow"><>WINDOWS REPAIR ALL IN ONE DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download Windows Repair All in One Portable version)</em></li>
<li>Double-click <>tweaking.com_windows_repair_aio.zip</> and extract the <>Tweaking.com - Windows Repair</> folder to your desktop.</li>
<li>Now open this folder and double-click <>Repair_Windows.exe</>.</li>
<li>Click the <>Start Repairs</> tab on the far right.</li>
<li>Click the <>Start</> button (bottom right)
Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.</li>
<li>Click <>Unselect All</></li>
<li>Put a checkmark in the following items:
<ul>
<li>Repair Hosts File</li>
<li>Remove Temp Files</li>
<li>Remove Policies Set By Infections</li>
</ul>
Note: Leave everything else unchecked</li>
<li>Put a checkmark in <>Restart System When Finished</></li>
<li>Now click the <>Start</> button (bottom right)</li>
</ol>
<hr />
STEP 5: Run a scan with OTL by OldTimer
<ol><li>Download the OTL utility using the below link :
<><a title="External link" href="http://oldtimer.geekstogo.com/OTL.exe" rel="nofollow external">OTL DOWNLOAD LINK</a> <em>(This link will automatically download OTL on your computer)</em></></li>
<li>Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL-logo.png" alt="" title="OTL-logo" width="106" height="118" class="alignnone size-full wp-image-3946" /></li>
<li>When the window appears, <>underneath Output</> at the top change it to <>Minimal Output</>.</li>
<li>Check the boxes beside <>LOP Check</> and <>Purity Check</>.</li>
<li>Under the Custom Scan box paste this in:
<code>%SYSTEMDRIVE%\*.exe
%ALLUSERSPROFILE%\Application Data\*.exe
%APPDATA%\*.
/md5start
atapi.sys
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
csrss.exe
PrintIsolationHost.exe
consrv.dll
/md5stop
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
CREATERESTOREPOINT</code></li>
<li>Click the<> Run Scan</> button.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/otl-custom.png" alt="" title="OTL with Custom scans" width="658" height="584" class="alignnone size-full wp-image-3945" /></li>
<li>When the scan completes, it will open a <>OTL.Txt</>. This will be saved in the same location as OTL.
<>Please post this log in your next reply.</>.</li></ol>
<em>Note: If OTL.exe will not run, it may be blocked by malware. Try these alternate versions: <a title="External link" href="http://www.itxassociates.com/OT-Tools/OTL.scr" rel="nofollow external">OTL.scr</a>, or <a title="External link" href="http://oldtimer.geekstogo.com/OTL.com" rel="nofollow external">OTL.com</a>.</em>
<hr />
What's next?
Attach the following logs to your post (You can find here details on how to use the Attachment System):
1.RogueKiller logs
2.HitmanPro log
3.ESET log
4.OTL logs
5.Let me know if you had any problems with the above instructions and also let me know how things are running now!
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