SOLVED Trovi Keeps Coming Back!

Discussion in 'Malware Removal Assistance For Windows' started by fsufan561, Jul 15, 2014.

Thread Status:
Not open for further replies.

Need Malware Removal Help?

We offer free malware removal assistance to our members. Sign Up now, and get free malware removal support.

  1. fsufan561

    fsufan561 New Member

    Jul 15, 2014
    10
    0
    Operating System:
    Windows 8
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Infection date and initial symptoms:
    7/14/14, Downloaded an m4b to mp3 converter, must have accidentally accepted it when installing. Initially changed my browser to trovi.com, but I have adblock installed so no adds or popups.
    Current issues and symptoms:
    Currently experiencing no issues, and got my browser homepage reset, but every time I run a scan the same malware is detected, even after deleting and rebooting.
    Steps taken in order to remove the infection:
    Initially did a system restore from before program was installed, removed any program installed that day, ran adwcleaner, adware-removal-tool, malewarebytes, and hitman. All detected trovi and claimed to have removed it but if I run scan again it shows up. Also re installed chrome.
    I accidentally installed trovi and after spending hours trying to remove it I think its mostly gone, hoever every time I run a scan it still shows up as a threat even though I can no longer see it in my browser. I've followed the guide and have no idea where to go from here so and help would be greatly appreciated.
     

    Attached Files:

  2. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,291
    2,623
    Malware Removal, Gaming
    Windows 7
    ESET
    Hello,


    Before we start please note the following:

    [​IMG] Analysis and research take some time, also sometimes real life gets in the way, please be patient.
    [​IMG] Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
    [​IMG] Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
    [​IMG] Do not paste the logs in your posts, attachments make my work easier. There is a Upload a File button which you can use to attach your reports. Attach all reports.
    [​IMG] Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
    [​IMG] Note that we may live in totally different time zones, what may cause some delays between answers.

    [​IMG] I can't foresee everything, so if anything unexpected happens, please stop and inform me!
    [​IMG] There are no silly questions. Never be afraid to ask if in doubt!


    [​IMG] Fix with Farbar Recovery Scan Tool

    [​IMG] This fix was created for this user for use on that particular machine. [​IMG]
    [​IMG] Running it on another one may cause damage and render the system unstable. [​IMG]

    Download attached fixlist.txt file and save it to the Desktop:

    Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Press the Fix button just once and wait.
    • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

    Please attach it to your reply.




    [​IMG] Scan with ZOEK

    Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
    Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
    • Wait patiently until the main console will appear, it may take a minute or two.
    • In the main box please paste in the following script:
      Code:
      createsrpoint;
      autoclean;
      emptyalltemp;
    • Make sure that Scan All Users option is checked.
    • Push Run Script and wait patiently. The scan may take a couple of minutes.
    • When the scan completes, a zoek-results logfile should open in notepad.
    • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

    Attach report into your next reply.
     

    Attached Files:

  3. fsufan561

    fsufan561 New Member

    Jul 15, 2014
    10
    0
    So I completed all the steps you listed, but when I run adwcleaner the same trovi files keep showing up.. are there more steps?
     

    Attached Files:

  4. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,291
    2,623
    Malware Removal, Gaming
    Windows 7
    ESET
    Can you manually change Chrome settings? Tell me is it happening again...
     
  5. fsufan561

    fsufan561 New Member

    Jul 15, 2014
    10
    0
    I was able to change the chrome settings so that trovi is no longer the home page, nor does it show up on the list of homepages. I'm just still worried that since it's still showing up in malware scans it's still running and causing problems...
     
  6. fsufan561

    fsufan561 New Member

    Jul 15, 2014
    10
    0
    I'm assuming those are the setting you were talking about, if not are there other setting I could change that would help?
     
  7. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,291
    2,623
    Malware Removal, Gaming
    Windows 7
    ESET
    Follow these links:
    https://support.google.com/chrome/answer/95314?hl=en
    https://support.google.com/chrome/answer/95426?hl=en



    [​IMG] Scan with Malwarebytes' Anti-Malware

    Please download Malwarebytes Anti-Malware and save it to your desktop.
    • Install the progam and select update.
    • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
    • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
    • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
    • Upon completion of the scan (or after the reboot), click the History tab.
    • Click Application Logs and double-click the Scan Log.
    • At the bottom click Export and choose Text file.
    Save the file to your desktop and include its content in your next reply.
     
  8. fsufan561

    fsufan561 New Member

    Jul 15, 2014
    10
    0
    Just want to say thank you for continuing to work with me on this problem.
    As I said above though, I was already able to change Chrome back to my preferred home screen, and remove the trovi option from the home screen list (when I first encountered this problem the option to remove trovi from the homescreen list was not available).
    Before I had attempted to to get help from you, I had already run both malwarebytes and adwcleaner. My main problem is that regardless of how many times I run the scan or what actions I take after the scans are complete, the same files show up if I scan again.
    I have tried everything I can think of to get these files completely removed from my computer but nothing has worked.
    Also I have attached the requested files below.
    Any further help you have will be greatly appreciated.
     

    Attached Files:

  9. fsufan561

    fsufan561 New Member

    Jul 15, 2014
    10
    0
  10. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,291
    2,623
    Malware Removal, Gaming
    Windows 7
    ESET
    Run this Zoek script:


    Code:
    createsrpoint;
    autoclean;
    emptyalltemp;
    chrdefaults;


    Tell me is your problem fixed after this?
     
  11. fsufan561

    fsufan561 New Member

    Jul 15, 2014
    10
    0
    #11 fsufan561, Jul 17, 2014
    Last edited: Jul 17, 2014
    Unfortunately no this did not seem to fix the problem. I thought it had but once I rebooted my computer and ran another malware scan trovi was still there as always. I'm beginning to think there is nothing I can do to remove trovi from my computer. If you have any other suggestions I would love to hear them.
    Again, thank you for all of your help.
     

    Attached Files:

  12. fsufan561

    fsufan561 New Member

    Jul 15, 2014
    10
    0
    #12 fsufan561, Jul 17, 2014
    Last edited: Jul 17, 2014
    Below I have attached two malware scans, one from malwarebytes and the other from adwcleaner, just in case it helps.
     

    Attached Files:

  13. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,291
    2,623
    Malware Removal, Gaming
    Windows 7
    ESET
    Re-run Zoek one more time with this script

    Code:
    ikbkhpkapkmhaoiabhlkmicpeakhhpip;chr
    chrdefaults;
    Trovi;a
    Trovi;z
     
  14. fsufan561

    fsufan561 New Member

    Jul 15, 2014
    10
    0
    So I ran Zoek one more time with the new script and it said that no instances of Trovi were found, but I did notice something interesting... Each time I run Zoek chrome resets and I have to log back into my chrome account. Without rebooting my computer I immediately ran Malwarebytes once Zoek had completed and everything came up clean. After that I logged into my chrome account, then ran Malwarebytes again and sure enough Trovi was found.
    Any ideas why this would happen and what I could do to fix it?
    As always thank you for your help.
     

    Attached Files:

  15. fsufan561

    fsufan561 New Member

    Jul 15, 2014
    10
    0
    So I think I may have solved the problem. Every time I would remove the infected files, Chrome would re-infect them when I signed in to my account. All it took was removing all the all the synced items, but just to be safe I deleted and re-installed chrome. Now Malwarebytes is giving me a clean bill of health even after I log into my chrome account.
    Thank you again for all your help with my problem, I really appreciate it.
     
  16. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,291
    2,623
    Malware Removal, Gaming
    Windows 7
    ESET
    Nice :)

    Trovi was somehow infecting your Chrome preferences file, and your machine was clean. It seems sync was the problem ;)



    Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.


    Recommended reading:
    [​IMG] MUST READ - security tips: Computer Security - a short guide to staying safer online. Simple and easy ways to keep your computer safe and secure on the Internet
    [​IMG] MUST READ - general maintenance: What to do if your Computer is running slowly?



    Recommended additional software:
    [​IMG] TFC - to clean unneeded temporary files.
    [​IMG] Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
    [​IMG] Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
    [​IMG] McShield - to prevent infections spread by removable media.
    [​IMG] CryptoPrevent - to secure yourself from very severe CryptoLocker infection.
    [​IMG] Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.


    The following will implement some post-cleanup procedures:

    => Please download DelFix by Xplode to your Desktop.

    Run the tool and check the following boxes below;
    [​IMG] Remove disinfection tools
    [​IMG] Create registry backup
    [​IMG] Purge System Restore

    Click Run button and wait a few seconds for the programme completes his work.
    At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

    The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
    Tool deletes old system restore points and create a fresh system restore point after cleaning.




    Stay safe,
    TwinHeadedEagle :)
     
  17. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,291
    2,623
    Malware Removal, Gaming
    Windows 7
    ESET
    Since this issue appears to be resolved, I am closing the topic. If that is not the case and you need or wish to continue with this topic, please contact me or any staff member with the address of the thread.

    Other members who need assistance please start your own topic in a new thread. Thanks!
     
Loading...
Similar Threads Forum Date
SOLVED Trovi PUP keeps corrupting Secure Preferences and Web Data Malware Removal Assistance For Windows Jul 14, 2015
Trovi, Groovirio, IStart123, About: Malware Removal Assistance For Windows Mar 24, 2017
SOLVED Overwhelmed by malware (weevah2, nova.ramber.ru, trovi, etc) Malware Removal Assistance For Windows Mar 23, 2017