In an email to IGN, Ubisoft clarified its stance on account deletions. The publisher confirmed it has "for many years now" deleted inactive accounts in accordance with the EU's General Data Protection Regulation (GDPR) on how long companies are permitted to store individual personal information. The company claims its policies are "aligned with legal requirements and with the standards of the industry" and that they also serve as fraud prevention.
However, Ubisoft also clarified its criteria for account deletion, noting that it absolutely does not include accounts that have purchased games attached to them. The publisher it takes the following into account:
- The gaming activity of the account since its creation
- The account’s libraries: accounts that include purchased PC games are not eligible for deletion [emphasis Ubisoft's]
- The duration of inactivity of the account, meaning the last login to our ecosystem (including from Ubisoft games on Steam and other platforms)
- In practice, as of today, we have never deleted accounts that have been inactive for less than 4 years
- The existence of an active subscription tied to the account.
Ubisoft added that emails such as the one circulated are sent to users 30 days prior to account deletion, and if a user tries to log in during that window, they will receive a notice and a link to reactivate the account upon login.
