UKASH problem

[jormas]

I dont know what this is?

 

[Fiery]

Hi, welcome to the forum!

Hi and welcome to MalwareTips!

My name is Fiery and I would gladly assist you in removing the malware on your computer.

Before we start:

• Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time. 
• Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
• Please be patient and stay with me until I give you the green lights and inform you that your PC is clean. 
• The absence of symptoms does not mean your PC is fully disinfected.
• If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital. 
• Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

---

Please print these instruction out so that you know what you are doing

• Download OTLPE to your desktop
• Download Farbar Recovery Scan Tool and save it to a flash drive.
• Download List Parts and save it to the flash drive also.
• Ensure that you have a blank CD in the drive
• Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
• Reboot your system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• Wait for the CD to detect your hardware and load the operating system
• Your system should now display a Reatogo desktop
  Note : as you are running from CD it is not exactly speedy
• Insert the USB with FRST
• Locate the flash drive with FRST and double click
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
• Next click List Parts and then click Scan
  It will make a log Results.txt on the flash drive. Please copy and paste it to your reply.

[/code]

 

[jormas]

Hi, welcome to the forum!

Hi and welcome to MalwareTips!

My name is Fiery and I would gladly assist you in removing the malware on your computer.

Before we start:

• Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time. 
• Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
• Please be patient and stay with me until I give you the green lights and inform you that your PC is clean. 
• The absence of symptoms does not mean your PC is fully disinfected.
• If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital. 
• Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

---

Please print these instruction out so that you know what you are doing

• Download OTLPE to your desktop
• Download Farbar Recovery Scan Tool and save it to a flash drive.
• Download List Parts and save it to the flash drive also.
• Ensure that you have a blank CD in the drive
• Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
• Reboot your system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• Wait for the CD to detect your hardware and load the operating system
• Your system should now display a Reatogo desktop
  Note : as you are running from CD it is not exactly speedy
• Insert the USB with FRST
• Locate the flash drive with FRST and double click
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
• Next click List Parts and then click Scan
  It will make a log Results.txt on the flash drive. Please copy and paste it to your reply.

[/code]

---

How do you do tht whaen you can't get on the computer?

 

[Fiery]

Do you have access to another computer?

 

[jormas]

Do you have access to another computer?

No I do not. Guess I am screwed Huh?
Oh wait, do you mean I can do all this on another computer?? Then use it to boot the dead one?

 

[Fiery]

Do you have access to another computer?

No I do not. Guess I am screwed Huh?
Oh wait, do you mean I can do all this on another computer?? Then use it to boot the dead one?

Yes. Let me know if you are able to do that or not.